Google Reviews drive the majority of new bookings for transportation companies because customers search locally for "movers near me" or "tow truck service" when they need help fast. Yelp remains critical for moving companies and delivery services since consumers research these higher-stakes services before booking. Facebook Reviews matter most for shuttle services and smaller operators who rely on community word-of-mouth, while BBB carries weight for long-distance movers where customers need extra trust assurance.Most transportation reviews happen within 24 hours of service completion, when the move is done, the car is delivered, or the passenger reaches their destination. Customers typically default to Google since it's where they found you, but dissatisfied customers often escalate to Yelp or BBB where negative reviews carry more discovery weight. The review request timing matters because emotions run high right after a stressful move or emergency tow, making the experience fresh but potentially volatile.Transportation is a brutally competitive local business where a 4.2-star average versus 4.6 can mean the difference between first page visibility and invisibility on Google Maps. With customer acquisition costs rising and customers comparing 3-4 options before booking, review volume and recency directly impact your dispatch volume and pricing power against competitors.