Every crew credited, every complaint answered

Yes. Connect the system from Integrations, pick the job-complete trigger, and the customer on every move marked complete gets a text within the hour, pointing at that branch’s Google profile and carrying the crew lead; a reminder text follows on day three on the same sequence, and it stops the moment they review. Setup is the vendor’s authorisation plus the trigger, under 15 minutes, no demo. Towbook asks the same way when the tow is cleared and Moovsapp when the ride ends, and the crew lead’s own QR code on the completion paperwork covers the customer who gave no mobile. See review requests.

The household at the door, from the delivery job marked complete, never the retailer’s buyer or anyone on the contract. The text carries the crew lead and points at the branch’s Google profile, so the review is about the crew that carried the sofa, which is what the retailer’s scorecard reads. For the retailer itself, go the other way: ask Claude, through the Reviewflowz connector, for your five best delivery reviews and put them in the bid, each one linked to its review. See Reviewflowz for Claude and ChatGPT.

From the job record. Connect SmartMoving and a review that names nobody is matched to the customer on the completed job and credited to the crew lead assigned to it; it arrives already confirmed, so nobody signs it off. A review that names someone, spells it “Yolonda” or uses a nickname is read against your team list, and the one doubtful match waits in a confirm-or-reject tab, one click each. The crew board ranks every lead by five-star reviews over any date range, filtered by branch. See review attribution.

No. Nothing posts until a rule says so, and the rule set for a mover is two lines: 4 and 5★ on Google post with your agent, everything else holds for you. The held review lands in your queue with the reply already drafted under your instructions, an apology, your claims line, and a rule about what you never say, so the amount and the claim stay out of public view until you have read it. You read, edit if you want, and post; it goes straight to Google with no second step. See AI review replies.

It watches both: paste the Glassdoor and Indeed pages and the driver reviews land in the same feed as each branch’s Google reviews, nothing to connect to start, with a Slack alert if the recruiting manager should see them. Replies post directly on Google; on Glassdoor and Indeed the reply is written for you and you post it, with a link that opens the right page. Export the lot to Excel or Google Sheets when HR asks. See review monitoring.

Yes. Build a custom report with Review profile as the dimension and Average rating, Review velocity and Reply time as the metrics, and each branch is one row. Export it to Excel or Google Sheets the moment you ask; there is no scheduled export, so you run it when you need it and send the file. Add a tag like “Delivery window” and the same report counts it by week, so he sees the twenty-minutes-out call land. See review exports.

Yes. Set the agent to reply in the review’s language, with English as the default for a bare rating, and “Llegaron puntuales y cuidaron cada caja” is answered in Spanish, in your voice, with your signature. The feed carries the translation alongside the original, so you read it in English, and the Slack alert can carry the translation too. See AI review replies.