Restaurant Review Management Software

More 5-star reviews from diners across Google, Yelp, and DoorDash. Turn every satisfied guest into repeat business with automated review management.
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Every completed meal becomes a review request

When a diner finishes their meal, completes takeout, or receives delivery, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp through your existing restaurant management software. Set it up once and every guest gets asked on their preferred channel. No manual follow-up, no missed opportunities, no delays.

Know which server earned each review automatically

Most restaurants ask diners to mention their server or bartender by name in reviews. Google flags those reviews more often, and guests forget names or spell them wrong. Reviewflowz already knows which team member served each table from your restaurant software. Reviews get attributed automatically without names, so you can build staff leaderboards, run monthly performance reports, and coach your team based on real guest feedback data.

Know exactly what diners say about your restaurant

Reviewflowz analyzes every review across Google, Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and other platforms to extract the topics your guests mention most. Food quality, service speed, atmosphere, menu variety, delivery experience. Each topic gets a sentiment score with real review quotes. Works across all languages, no translation needed. This is market intelligence that tells you exactly what drives customers to return and what sends them to competitors.
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Todas las reseñas reciben una respuesta. Por fin.

Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy guests a reason to return. But what server, chef, bartender, or manager has time to reply to every single review across Google, Yelp, TripAdvisor, OpenTable, DoorDash, and Uber Eats? AI generates on-brand replies in seconds across all platforms. Approve each one manually or let them publish automatically.

Build reports that match your restaurant operation

Stop settling for generic review dashboards that don't understand your business. Create custom reports filtered by location, server, menu item, or dining platform, then schedule them to automatically email your managers, kitchen staff, or franchise owners. Track weekly performance by location, compare bartender mentions across shifts, or monitor delivery ratings by day of week.

Don't take our word for it

Conéctate con las herramientas que usas a diario

We integrate with virtually every System of Record in the space. Connect Reviewflowz with any of the following solutions to put your reputation management on autopilot
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Why reviews matter in your space

Google Reviews drive the most local discovery for restaurants, bars, and cafés since diners search "restaurants near me" and Google's local pack determines who gets seen first. Beyond Google, Yelp remains the go-to platform for restaurant discovery and reputation, while TripAdvisor captures tourists and travel diners. For delivery-focused operations, DoorDash and Uber Eats reviews directly impact platform ranking and order volume.The review journey typically starts when a diner finishes their meal, completes takeout pickup, or receives delivery, then gets prompted by the platform they used to book or order. OpenTable diners get review requests for reservations, while delivery customers see rating prompts in the DoorDash or Uber Eats apps immediately after delivery confirmation. Walk-in customers usually discover review opportunities later through Google's location-based prompts or by searching the restaurant name.In markets with 15-20 competing restaurants per block, a half-star difference in ratings can mean the difference between full tables and empty seats. Poor delivery platform ratings push restaurants down in app search results, directly cutting order volume, while weak Google ratings kill local SEO and increase paid advertising costs to stay visible.

Preguntas frecuentes

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Start chatting with our team!
¿Qué sitios web de reseñas son los más importantes para los restaurantes, bares y cafeterías?
Google Reviews is the #1 priority since customers search locally for dining options, followed by Yelp for discovery and detailed restaurant reviews. Industry-specific platforms like OpenTable (reservations), DoorDash and Uber Eats (delivery), TripAdvisor (travel dining), and Facebook (local community) are crucial for reaching customers at different touchpoints in their dining journey. Reviewflowz monitors all these essential platforms plus 200+ others from a single dashboard, ensuring you never miss feedback across your entire online presence.
How do I measure review performance for my restaurants & bars & cafés business?
Most restaurants, bars, and cafés only track total review count, but this misses the bigger picture since 200 reviews from 15,000 customers (1.3% conversion) actually underperforms 80 reviews from 2,000 customers (4% conversion). The metric that truly matters is your review conversion rate: reviews divided by total orders, reservations, or customers served. Reviewflowz connects directly to your restaurant management system to automatically calculate this conversion rate, giving you the real performance data you need to outpace competitors.
How does the review request actually get triggered?
When key events happen in your restaurant software like a meal being completed, order fulfilled, reservation honored, or takeout delivered, Reviewflowz automatically detects this and sends a review request to your customer via email, SMS, or WhatsApp. You simply configure it once by selecting your preferred trigger event and communication channel, then every guest receives a review request automatically without any manual work required. It's a complete set-and-forget system that runs in the background of your daily operations.
¿Puedo enviar solicitudes de reseñas por WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it incredibly effective for reaching your restaurant customers. These requests are triggered automatically from your existing restaurant management software, just like our email and SMS features.
¿Puedo saber qué camarero, barman o gerente recibe más reseñas?
Yes. Reviewflowz automatically connects to your restaurant, bar, or café software to track which staff member handled each order or reservation, so when reviews come in they're attributed to the right server, chef, bartender, or manager without guests needing to mention names. This protects your reviews from Google's name-flagging algorithms while giving you detailed staff performance insights and leaderboards.
¿Cuánto cuestan los correos electrónicos y los SMS de solicitud de reseñas?
Review request emails cost $5 per 1,000 sends and SMS messages cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most restaurants, bars, and cafés, this works out to just pennies per review collected. The cost is negligible compared to the value each positive review brings to your business.