Every review answered, at every outlet

Put each outlet's own QR code on the receipt and the table tent. A diner who paid at the counter scans it at the table and is on that outlet's Google review form before she leaves, no number, no email, and the review arrives in Reviewflowz tied to that outlet. Outlets that take bookings add a second route: the booking system's post-visit message, OpenTable or SevenRooms, set per outlet, so the Shoreditch message carries the Shoreditch link. See review requests.

No. Google's review policy forbids offering money, discounts or free items for a review, and Yelp asks businesses not to solicit reviews at all. Showing the review link only to diners who rated you well is banned on Google too, so the receipt's code asks every diner the same way and every rating goes to Google. The two-star you would rather not have lands in your feed tagged, held for your team with a draft attached, and that is the one worth answering anyway. See review requests.

Both, by star rating. One rule, set for all outlets at once or one outlet at a time, posts 4 and 5-star replies on Google on a half-hourly schedule and holds every 1 to 3-star review for your team with a draft attached, so a complaint never gets a canned thank-you. Held reviews land in Slack, Zendesk or your helpdesk with the draft; answer from there and it posts back. See the autoresponder.

No. The agent learns your voice from the thank-yous you already posted, varies its wording inside the boundaries you set, and you backtest it on last quarter's reviews before a single reply goes live. It answers in the diner's language, so a five-star in Chinese about the pho broth got its reply in Chinese, naming the outlet team, an hour and twenty minutes later, with nobody typing it. See the autoresponder.

It drafts for all four and posts on Google. Connect each outlet's Yelp, Tripadvisor and Uber Eats listing the same way as its Google listing and their reviews land in the same feed, tagged and translated on arrival, with a draft written for each. On Google, 4 and 5-star replies post by themselves; on Yelp, Tripadvisor and Uber Eats the draft waits in the same queue with a link to the review, and for Tripadvisor the browser extension drops it into Tripadvisor's own response box for one click. See review monitoring.

Because a delivery rating moves on things the kitchen never sees: a late courier, a bag opened cold, a missing side. Reviewflowz puts each outlet's Uber Eats reviews in the same feed as its Google reviews, tagged on arrival, so "late" and "cold on arrival" sit apart from "temperature" and "wait" in the outlet table. An outlet whose Google one-stars say lukewarm bowls and whose Uber Eats one-stars say cold on arrival has a hot-holding problem, not a courier problem, and you fix that one. See review monitoring.

A reply never changes a star, though Google lists answering reviews among the things that improve local ranking. What moves an outlet's rating is new reviews and fixed complaints: the receipt's code gives every diner the ask, and the outlet table ranks every outlet by Google rating, review count and reply time with the top complaint under any outlet that trails. When one outlet's one-stars keep naming lukewarm food, you see it in the table and you see the mentions fall the week the hot-holding station is replaced. Download it to Excel for the Monday meeting, or filter it to one outlet for its manager. See exports and reports.

To the outlet, yes; to the person, only when the diner names them. A review that arrives through the outlet's receipt QR code is tied to that outlet, so "the guy in the cap sorted my sauce mix-up" still counts for that outlet's team. A review that does name someone, misspelt, nicknamed or in Vietnamese, is matched to your team list, which Reviewflowz builds from your past reviews, and credits that person; two names in one review credit both. See review attribution.