Review alerts that arrive already understood

Every new review is tagged by topic, translated into the language your team reads and matched to the teammate it names. Your rules send it to the right Slack channel, Teams channel, Zendesk queue or inbox, and the routine ones can answer themselves.

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  • Tagged by meaning, in any language
  • One rule per team, one destination per rule
  • Reply from Slack or Zendesk, or automatically
Response from the owner Response from the owner @Priya Nair Sam, a lukewarm bowl and aneye-roll aren’t Bánh & Co.I’ve spoken to Canary Wharf.Next bowl’s on me. – Priya Send reply

Tagged and translated before anyone reads it

Name the topics you care about and every new review is tagged by what it means, not by the words it uses, so a French complaint about la livraison and an English one about a parcel that never came share one tag. Pick the language your team reads: the translation arrives in the same Slack or Teams message, or as an internal note on the Zendesk ticket.

A new Google review arrives in Chinese. Reviewflowz tags it, scores it and translates it, then sends it to the food safety team in English: "Felt sick all night after the chicken pho.", tagged Food safety and marked Negative.

Every name in a review, matched to your team

Reviewflowz keeps your team roster, nicknames included, and can build it from the names already in your past reviews. Each new review is checked against it in any language, typos and accents included. A certain match is credited outright. An ambiguous one, like two people called Marco, waits for one click instead of a guess.

Reviewflowz reads your past reviews, even nicknames and typos like Koffi or Matt, and builds your team list for you: Kofi Mensah, Matteo Bianchi and Ana Ruiz. Nothing to set up.

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One rule per team, one destination per rule

Each alert picks its review profiles, a star rating, languages, countries and whether the review needs text, then sends it to a Slack channel, a Teams channel, a Zendesk queue, an email address, a webhook or a Google Sheet. One and two stars to #support, German and French to the EU queue, five stars to #wins. Every message carries the full review, its tags and a link back to it.

Every new review is sent into your tools: straight into Slack, HubSpot, Power BI and the rest through native connections, and into anything else through the API and webhooks.

Reply from the alert, or let the routine ones answer themselves

Switch on replies for an alert and your team answers inside Slack or the Zendesk ticket. Reviewflowz posts the reply to Google, Trustpilot, the App Store or Google Play. Reply agents matched to your topics handle the rest: the routine ones answered automatically in your voice, the rest left for a person in the channel that owns them.

A 2-star Google review from Greg, "Nobody came.", arrives in the tools your team already uses, Slack, Zendesk or HubSpot, with a reply drafted: "Greg, that's on us." Press Send there and the reply posts under the review on Google.

Send your first alert in five minutes

Connect a review profile, pick a channel and set a rule. No credit card needed.

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Pick the review platform, pick where the alert lands

Each of these is this page made specific: the same tags, the same translation and the same dispatch, wired to one review platform and one tool.

Get alerted where you work

Sync into your reporting stack

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How fast is a review alert?

No review platform pushes new reviews to anybody, so everything in this category polls, ours included. Reviewflowz re-reads most review profiles about every two hours, and anything matching a rule goes out on the next dispatch, twice an hour. That puts a typical alert in your channel about an hour after the review appears, and under three hours in the worst case. Connect Trustpilot through their own API and that profile is read every fifteen to twenty minutes instead.

Can I alert on a keyword?

Not directly. An alert filters on star rating, language, country, review profile and whether the review has text. Use a tag instead: tagging is done by a model reading the review rather than by matching a string, so a tag called late delivery catches the review that says nobody called about the parcel, in any language, which a keyword never would.

Can different teams get different alerts?

Yes. Every alert has its own destination and its own filters, so support can take everything under three stars in one Slack channel, the founders can get the five-stars in another, and the German and French reviews can open Zendesk tickets in the EU queue with an English translation attached.

What does it mean that a review has an owner?

It means Reviewflowz worked out which of your team the review is about. It keeps a roster of your people with their nicknames and matches names found in the review text against it. A certain match is attributed outright; anything less waits for one click, so an ambiguous Marco is never credited to the wrong Marco.

Do the automatic replies sound like a template?

They are written from your own replies. For each review the agent retrieves five to ten replies you already published, matched on star band and language, and continues them. Replies you posted directly on the platform before you had a Reviewflowz account count too, and replies you wrote by hand rank above ones the agent wrote.

Can I get review alerts by email instead?

Yes. Email is a destination like the others, with the same rating, language, country and review profile filters, and the same translation switch.

Do I need a demo to get started?

No. You connect a review profile and pick a destination yourself, in under five minutes. 14 day free trial, no credit card.