Automotive Reputation Management, Sales and Service

Every review attached to the person who earned it, whether they sold the car or fixed it.

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Know whose name is on the review

A dealership is two businesses under one roof, and an independent shop is the second one on its own. Someone sells the car, someone else fixes it, and the reviews all land in the same place. Reviewflowz reads the deal or the repair order and attaches each review to the person who earned it, nicknames and misspellings included. So the board is real: by advisor, by salesperson, by store. Nobody has to coach a customer into typing a name.

Who earned the reviews Last 30 days
Avg New
  • RA Renata Alvarez Service advisor 4.9 34
  • DO Danny Okafor Service advisor 4.8 27
  • PR Priya Raman Sales 4.8 14
97% match
Google ★★★★★ Marcus T. · 19 Aug

“Renata called me before touching anything and the price was the price. First time that has happened.”

Repair order $212 · RO 44718
RA Renata A. Oil service and brake inspection, 19 Aug, 8:40am
Matched on Phone on the RO +55 2 days after close +30 Named in the review +12

Nobody has to remember to ask

Closing the deal or closing the RO is the trigger, so the request goes out on its own, by SMS or email, with a follow-up if the first one is ignored. That is the part worth having: not that everyone gets asked, but that it keeps running on a Saturday when the drive is full and nobody at the desk has a spare minute. You find out it worked by looking at the reviews, not by chasing anyone.

DMS RO closed

Oil service, brake inspection

$212

Marcus T. · 4:20 pm

Request sent

20 min after close

Text message · 4:40 pm

Thanks for bringing the Tacoma in, Marcus. How did Renata do?

rvz.link/9fTq2

“Called me before touching anything and the price was the price.”

Marcus T. · 2 days later

Reviewflowz

See what is actually moving your rating

Connect one location and look at your own data. About five minutes, and your review history comes with it.

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Replies in your words, inside your SLA

Most groups have a response window they are measured against, and missing it is its own problem. Reviewflowz answers within two hours. It writes using the language your store has been using for years, because the agent is built on the replies you have already written rather than on a template. Approve them, or let the ones you trust post on their own.

Service agent read 3,900 of your replies
Replies you wrote

“Appreciate you taking the time, and sorry the wait ran long.”Jun

“Give us a shout. Ask for Renata and she will look after you.”May

★★★★★ Marcus T. new · 9 min ago

“Work was fine but I sat there two hours for an oil change and nobody updated me.”

Draft, in your words

“Appreciate you taking the time, and sorry you were left waiting without an update. Ask for Renata and she will look after you next time you are in.”

Lakeside Motor Group

Posted 1 h 12 min after the review landed, inside the two-hour window

Unlimited agents: service, sales, Spanish, one per rooftop.

The bad ones reach you in minutes, wherever you are

Anything that goes wrong lands in your inbox straight away, with the store, the review and the person already attached. The tricky ones you answer yourself, from your phone, without opening a dashboard or waiting until you are back at a desk. A one-star does not sit there until Monday.

9:41
R Reviewflowz Alerts New 1★ review on Google
Google
Alicia D. · Aug 19

Quoted one price, charged another

Was quoted 480 on the phone and the invoice came to 715 with no call in between. Nobody could explain the difference when I asked at the counter.

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Find out what people say about the way you sell

Reviews are the only place customers describe your sales process in their own words. Reviewflowz sorts what they say into topics: the test drive, the finance office, how long the paperwork took, whether anyone called them back. Positive against negative, per store. Fix the two that keep coming up and you are working on your close rate, not just your star rating.

What buyers talk about Sales reviews · last 90 days
Test drive 412 mentions · 91% positive
Trade-in valuation 268 mentions · 62% positive
Time at the dealership 337 mentions · 41% positive
Finance office 294 mentions · 27% positive
Finance office · extract

"…car was sorted in an hour and then we sat in the finance office for another two…"

One QR code on the wall, and you decide where it points

Print it once. Put it on the service desk, the key drop, the waiting room, the back of the invoice. It sends people to whichever platform matters to you this month, and when that changes you change the destination rather than the stickers. Every scan is counted, so you can see which spot in the building actually works.

Service desk code Updated live
rvz.link/lakeside-service Copy
Same code, always Printed once and stuck on the desk, the key drop and the waiting room.
Google 74%
Facebook 26%
Clicks 851 last 90 days

46 tools we connect with

Pull contacts out of the software you already run, and send review requests from it.

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Start replying today

Your review history imports the moment you connect, so there is something to reply to from the first minute.

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FAQs

Does it separate sales reviews from service reviews?

Yes, and it should: they are different departments with different staff and different customers, and a dealership that reads one average is reading nothing. Independent shops only have the service half and report the same way. Reviews are attributed from the deal or the repair order, so sales and service report separately and roll up together. The service drive will produce far more of them, which is worth knowing before you compare the two.

How do you know which advisor or salesperson a review belongs to?

From the record, not from the review text. The deal or the RO already names who handled it, so the review attaches to that person automatically. When a customer does write a name, it is matched to your team including nicknames and common misspellings. Asking customers to name people in reviews is what gets reviews filtered, so the page never suggests it.

Can it reply inside our response SLA?

Replies go out within two hours. The draft is written in your own language, because the agent learns from the replies your store has already published rather than from a template, and you choose whether it posts on its own or waits for approval. On a low rating a person always sees it first.

Which review platforms matter for a dealership?

Google first, because it decides who turns up when somebody searches for service near them. DealerRater matters here in a way third-party sites do not in most industries, since salespeople carry individual profiles on it. Cars.com and Edmunds carry weight with shoppers already comparing vehicles. Reviewflowz watches those and the long tail from one inbox.

Is a manufacturer CSI score the same as a review?

No, and conflating them is common. A CSI survey is the factory asking your customer a set of questions, and it affects factory money. A public review is what that same customer writes where the next buyer will read it, and it affects who walks in. Reviewflowz works on the second. The two often move together, but only one of them is visible to a shopper.

How do the QR codes work?

You get one link, and the code is printed from it. Scans go wherever you point the link, so you can send people to whichever platform you are trying to build this quarter and change your mind without reprinting anything. Scans are counted per code, so if the one by the key drop outperforms the one in the waiting room, you will see it.

What does it cost for a group with several rooftops?

$45 a month per location, so a group of six pays for six and adds the seventh when it opens. Requests are pay as you go on top: $5 per 1,000 emails and $5 per 100 SMS, with no monthly minimum. Each rooftop keeps its own profile, its own alerts and its own numbers, and they roll up into one view.

How long does setup take?

Under five minutes: sign in with Google, authorise Reviewflowz against your Business Profile, and pick the rooftops you manage. Their review history imports while you watch. Wiring the trigger so requests fire on a closed deal or a closed RO takes a few minutes more. There is no onboarding fee, and the 14-day trial does not ask for a card.