Trustpilot reviews in Slack
Most negative Trustpilot reviews are support tickets that went to the wrong address. Get them in front of support.
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A Trustpilot review in Slack, answered in its thread and published back on Trustpilot.
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10 000 Slack notifications
Online Pet Supplies Retailer
6000 reviews routed to Zendesk
European Bank
Monitoring 12 platforms
Marketing Software Company
100 000 reviews across 97 tours
Tour operator in Iceland
4500 locations monitored
Luggage Storage & Lockers
5000 AI replies generated
Sushi Restaurant Chain
The review lands in the channel that owns it
New Trustpilot reviews post into the Slack channel you choose, with the star rating, the full text, the author and the platform in the message. Most negative Trustpilot reviews are support tickets that went to the wrong address, so a one-star in the support channel closes a loop that would otherwise stay open in public.
A new Trustpilot review arrives in the #trustpilot-reviews channel in Slack.
Reply from the thread. We publish it.
Write the reply in the Slack thread and Reviewflowz posts it publicly under the review on Trustpilot. AI-assisted drafts arrive in the reviewer’s language and your tone, and your agent edits and hits send. Access rules decide who can publish, so an alert can reach a wide channel while replies stay with the people allowed to send them.
A reply to a Trustpilot review written from Slack and published on Trustpilot.
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Your review history imports the moment you connect, so there is something to reply to from the first minute.
Control who gets interrupted
Filter by star rating, keyword, language and platform, and send each combination to a different channel: one-stars to support, five-stars to the founders, refund and chargeback to a human. An alert nobody acts on trains everyone to ignore the channel, so every rule is a decision about whose attention a review is worth.
The same Trustpilot review reaches #trustpilot-reviews, read only, and #support, whose members can reply.
Recent reviews move the TrustScore most
The TrustScore weights recent reviews more heavily, so answering this week’s one-star is worth more than answering last quarter’s. Your reply sits publicly under the review. A flag takes days and the review stays public the whole time. Because most reviews are invitation-driven, volume tracks orders, and a sudden spike in the channel means something operational broke.
FAQs
Can I reply to reviews from Slack?
Yes. You reply in the thread and Reviewflowz publishes it on the platform. Access rules control who is allowed to publish, so the channel can be wider than the list of people who can post a public reply.
How quickly does a Trustpilot review reach us?
As fast as Trustpilot publishes it. Volume tracks order volume, which makes a sudden spike a reliable signal that something operational broke. Nobody has to remember to go and look.
Do I need a demo to get started?
No. You connect your Trustpilot profile and pick Slack yourself, in under five minutes. 14 day free trial, no credit card.
Stop finding out about Trustpilot reviews late
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