Trustpilot reviews in Slack
Most negative Trustpilot reviews are support tickets that went to the wrong address. Get them in front of support.
Set up in under five minutes • No demo required
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The complaint reaches the team who can fix it
A Trustpilot one-star is usually a customer who already tried to reach you. Putting it in the support channel closes a loop that otherwise stays open in public.
The TrustScore weights recent reviews heavily, so answering this week's review is worth more than answering last quarter's.
Keyword rules catch the words that always need a human: refund, chargeback, cancelled, the name of a competitor.
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The review lands in the channel that owns it
New Trustpilot reviews post into the Slack channel you choose, with the star rating, the full text, the author and the platform in the message itself.
Route by rating or keyword so support takes the one-stars in one channel and the founders get the five-stars in another.
Most reviews are invitation-driven, so the flow is steady and tied to your order volume rather than to luck.
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What a Trustpilot review actually is
Trustpilot reviews are complaints and praise from customers who have already bought. Most of the negative ones are support tickets that went to the wrong place.
You have a right of reply on every review, and the reply sits publicly under it.
The TrustScore weights recent reviews more heavily, so a bad month hurts more than an old bad year.
Reviews that break the rules can be flagged, but the flag takes days, and the review is public the whole time.
Reply from the thread. We publish it.
Write the reply in the Slack thread and Reviewflowz posts it publicly on the platform the review came from.
Access rules decide who can publish, so an alert can be visible to a wide channel while replies stay with the people allowed to send them.
AI-assisted replies draft in the reviewer's language and your tone. Your agent edits and hits send.
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Control who gets interrupted
Filter by star rating, by keyword, by language and by platform, and send each combination to a different channel.
An alert nobody acts on trains everyone to ignore the channel. Every rule is a decision about whose attention this is worth.
Volume tracks order volume, which makes a sudden spike a reliable signal that something operational broke.
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Stop finding out about Trustpilot reviews late
Set up in under five minutes. No demo required.
Can I reply to reviews from Slack?
Yes. You reply in the thread and Reviewflowz publishes it on the platform. Access rules control who is allowed to publish, so the channel can be wider than the list of people who can post a public reply.
How quickly does a Trustpilot review reach us?
As fast as Trustpilot publishes it. Volume tracks order volume, which makes a sudden spike a reliable signal that something operational broke. Nobody has to remember to go and look.
Do I need a demo to get started?
No. You connect your Trustpilot profile and pick Slack yourself, in under five minutes. 14 day free trial, no credit card.