Ask Claude about your reviews
Connect Reviewflowz to Claude and ask about your reviews the way you would ask a colleague. Claude reads the reviews in your account, takes its numbers from the database, and, with your permission, tags reviews, assigns teammates to reviews and saves reports.
Set up in under five minutes • No demo required
Set up in four steps
1. In Claude, open Customize in the sidebar, then Connectors. Click + (on the web, Add) and choose Add custom connector.
2. Name it Reviewflowz and enter https://app.reviewflowz.com/mcp/tools as the MCP server URL. Leave Advanced settings empty and click Add, or, in the newer two-step dialog, Continue and then Add.
3. Click Connect. Claude sends you to Reviewflowz to sign in, or create a free account, and approve access. One consent screen lists two permissions, reading your data and making changes, and you approve both together. If you belong to more than one Reviewflowz account, you pick the account on the same screen.
4. In a chat, open +, then Connectors, and check Reviewflowz is on. Then ask your question. There is no API key at any point, and nothing to maintain afterwards: Claude reads your account at the moment you ask.
Step by step, with screenshots: connect Reviewflowz to Claude.
Step 1 of 4
Claude, Customize page, Connectors tab. The Add menu is open on Add custom connector.
Step 2 of 4
The Add custom connector dialog. Name: Reviewflowz. MCP server URL: https://app.reviewflowz.com/mcp/tools. Continue opens the second step, where Claude has detected Sign in now and Register automatically. Add finishes it.
Step 3 of 4
Reviewflowz is listed under Connectors as a custom Web connector with a Connect button. Connect opens the Reviewflowz consent screen: Authorize Claude to use your account, two permissions, an account picker, Authorize and Deny.
Step 4 of 4
A new chat. The plus menu is open on Connectors, and the Reviewflowz toggle is on.
Ask in a sentence, get the reviews behind the answer
Ask for the one to three star reviews at one location since January, and Claude finds the profile with list_review_profiles, then calls get_reviews with the rating and dates filled in.
Each review comes back whole: rating, date, reviewer, text, reply, tags, language and a link to where it was posted. Claude quotes the reviews it used, so every answer can be checked against the rows.
Reviews arrive as posted, in the language they were written in. Filter by platform, rating, keywords, tags, topics, language or country, across the 200+ review platforms Reviewflowz monitors.
Show me 1 to 3 star reviews for Hoboken since January
Request
{ "profile_name": "Hoboken" }Response
{
"review_profiles": [
{ "id": 41207, "name": "Olive & Ash Hoboken", "platform": "google" },
{ "id": 41208, "name": "Olive & Ash Hoboken", "platform": "yelp" },
{ "id": 41209, "name": "Olive & Ash Hoboken", "platform": "tripadvisor" }
],
"metadata": { "total_count": 3, "has_more": false }
}Request
{
"review_profile_ids": [41207, 41208, 41209],
"start_date": "2026-01-01",
"ratings": [1, 2, 3]
}Response
{
"reviews": [
{
"rating": 2,
"date": "2026-09-14",
"reviewer": "Sarah M.",
"platform": "Google",
"text": "We had a 7:30 booking and waited 90 minutes for a table...",Hoboken has 186 reviews at 1 to 3 stars since January 1, and the recent ones keep coming back to one thing: the wait since the new booking system went in. The three most recent:
-
★★☆☆☆ Sarah M. on Google, Sept 14
We had a 7:30 booking and waited 90 minutes for a table. The new booking system had us down for the wrong night. Food was good once it came.
View on Google
-
★☆☆☆☆ Kevin T. on Yelp, Sept 6
Booked online, showed up on time, and were told the room was overbooked. Stood at the bar for 45 minutes and left without eating.
View on Yelp
-
★★★☆☆ Lauren B. on Tripadvisor, Aug 28
Lovely brunch once we sat down, but the wait was over an hour even with a reservation. Staff were apologetic and clearly stretched.
View on Tripadvisor
Numbers from the database, not from the model
Ask for your average rating and reply rate this quarter and Claude calls get_stats, which computes them in the database: total, average, star breakdown, replies and reply rate. The same figures your reports show.
Add a period and it returns a series by day, week or month, so you can find the week a rating turned and then read that week.
Ask to compare your two busiest locations and compare_profiles puts them side by side on rating, volume, review velocity and reply performance.
Compare my two busiest locations on rating and reply time this quarter
Used Reviewflowz integration
{
"review_profile_ids": [18422],
"start_date": "2026-07-01",
"end_date": "2026-09-23",
"period": "week"
} Park Slope and Hoboken are your two busiest locations this quarter, July 1 to September 23.
| Park Slope | Hoboken | |
|---|---|---|
| Reviews | 371 | 318 |
| Average rating | 4.6 | 3.9 |
| Reply rate | 84% | 58% |
| Avg. time to first reply | 5.2 hours | 27 hours |
Hoboken turned the week of August 10. Its weekly average fell from 4.4 to 3.4 that week and has not been above 3.8 since. Want me to pull that week's 1 and 2 star reviews?
What your customers keep raising
Ask which topics drive your negative reviews over the last 90 days and analyze_sentiment returns the topics and subtopics behind them, as positive, negative and neutral mention counts or as an average score.
Then ask for the reviews behind the top topic, and Claude reads them with get_reviews filtered on that topic. Sentiment analysis needs a premium plan.
Which topics drive my negative reviews over the last 90 days?
Request
{
"start_date": "2026-06-25",
"end_date": "2026-09-23",
"dimension": "topics",
"view": "breakdown"
} Wait time drives your negative reviews: 214 negative mentions in the last 90 days, far ahead of any other topic. 139 of those come from Hoboken alone.
| Topic | Neg.Negative | Pos.Positive | Neu.Neutral |
|---|---|---|---|
| Wait time | 214 | 61 | 38 |
| Service | 132 | 388 | 74 |
| Food quality | 97 | 512 | 59 |
| Price | 76 | 104 | 88 |
| Reservations | 71 | 42 | 35 |
Service and food quality get far more praise than complaints. Reservations is the only other topic where negative mentions outnumber positive ones.
Want me to pull the wait time reviews from Hoboken?
A reply drafted, for you to post
Ask Claude to draft a reply to your most recent one star review. It finds the review, then calls draft_reply, which writes a suggestion with the same engine as the reply composer in Reviewflowz.
The draft is never posted and never saved. You read it, edit it and post it yourself. Drafting replies needs a Pro plan or higher.
Draft a reply to my most recent 1 star review
Used Reviewflowz integration
-
get_reviewsrating: 1, limit: 1 -
draft_replyreview_id: 58140392
Your most recent 1 star review is on Yelp, for Olive & Ash Astoria, from Kevin D. on 20 September:
Waited 40 minutes for our mains on Saturday night and when they finally came the short rib and both pastas were cold. The server took them back and they returned barely warmer. $140 for a dinner none of us enjoyed.
Here is the reply Reviewflowz drafted:
Kevin, I'm sorry. Forty minutes is too long to wait for your mains, and food that arrives cold after that wait is on us, not on bad luck. Sending it back and getting it lukewarm a second time made a bad night worse.
I've shared your review with the kitchen and the floor team this week, so plates don't sit at the pass while a table waits.
I'd like the chance to cook for you properly. Send us a message here and dinner for your table is on me.
Nikos Pappas, General Manager, Olive & Ash Astoria
Nothing has been posted. Copy it, edit it, and post it yourself.
Tags, teammates and reports, when you ask
Six tools change your account, each on its own: tag_review, untag_review, assign_review_owner, unassign_review_owner, resolve_owner_suggestion and create_custom_report.
By default, Claude asks you to approve each one before it runs, and you can change that per tool in its settings. The request names the review in plain language, such as "Sarah M., 2 stars, Google: waited 90 minutes", and the teammates by name.
Tagging adds tags and never removes the ones already there. Assigning teammates to reviews adds and never removes. A saved report appears under Reports for everyone on your account. Assigning teammates and saving reports need a premium plan.
Tag Sarah's review Wait time and assign it to Maria
I'll find Sarah's review first, then tag it "Wait time" and assign it to Maria.
Used Reviewflowz integration
- Review id
- 58213
- Review label
- Sarah M., 2 stars, Google: waited 90 minutes
- Tags
- Wait time
Needs your input
Claude wants to use Assign teammates to a review from Reviewflowz
- Review id
- 58213
- Review label
- Sarah M., 2 stars, Google: waited 90 minutes
- Review owner ids
- 412
- Teammate names
- Maria Lopez
Prompts to start with
Each one works as written. Claude picks the tools itself; the main tool it uses is in brackets.
- "List my review profiles" (
list_review_profiles) - "Show me 1 to 3 star reviews for Hoboken since January" (
get_reviews) - "What's my average rating and reply rate this quarter?" (
get_stats) - "Which topics drive my negative reviews over the last 90 days?" (
analyze_sentiment) - "Compare my two busiest locations on rating and reply time" (
compare_profiles) - "Draft a reply to my most recent 1 star review" (
draft_reply) - "Build me a table of reply rate by location for the last 30 days" (
run_report) - "Save that as a report called Reply rate by location" (
create_custom_report) - "Tag that review Billing issue" (
tag_review) - "Assign this review to Maria" (
assign_review_owner)
Why did Hoboken drop this quarter? Read the bad reviews.
I'll find the Hoboken profile, then read its 1 and 2 star reviews since July 1.
Reviewflowz list_review_profiles
Request
{
"profile_name": "Hoboken"
} Reviewflowz get_reviews
Request
{
"review_profile_ids": [4812],
"ratings": [1, 2],
"start_date": "2026-07-01",
"limit": 50
} Hoboken went from 4.4 to 3.9 this quarter, and the slide starts when the new booking system went live. Wait time comes up in 31 of the 44 one and two star reviews since July 1: guests with a reservation still waiting for a table.
"We waited 90 minutes with a reservation. The food was lovely once it came, but nobody could tell us why."
The food and the staff are rarely the complaint. Want me to tag them Wait time and assign them to Maria Lopez, the Hoboken manager?
Limitations
No tool posts a reply to a review platform, saves a reply draft, deletes a review, deletes a tag from your account, or changes a setting, your billing or your users.
- Claude sees only your account, and only the review profiles your access group can see.
- One connection reads one account. To read another, add the connector again and pick that account.
- Results are paginated: 50 to 200 rows per page by default, never more than 500 per call.
- Some tools need a plan: drafting replies needs Pro or higher; sentiment analysis, saving reports and assigning teammates to reviews need a premium plan. When a plan does not include a feature, the tool says so.
- A connection made before 23 September 2026 can read but not change anything. The first time you ask for a change, Claude asks you to reconnect and approve the second permission.
Reviewflowz never receives your Claude conversation, only the tool requests Claude sends. Read the privacy policy for the connector. Questions: hello@reviewflowz.com.
https://app.reviewflowz.com/mcp/tools
Tool permissions
Choose when Claude is allowed to use these tools.
- Analyze sentiment by topic
- Compare review profiles
- Describe custom report options
- Draft a reply to a review
- Get reviews
- Get review statistics
- List saved custom reports
- List teammates who can be assigned to reviews
- List review profiles
- List review tags
- Run a custom report
- Assign teammates to a review
- Create a custom report
- Report connector feedback
- Confirm or reject a suggested teammate
- Add tags to a review
- Remove teammates from a review
- Remove tags from a review
Ask Claude about your reviews
Connect Reviewflowz to Claude in four steps. No demo required.
How do I connect Claude to Reviewflowz?
In Claude, open Customize, then Connectors, click + (Add on the web) and choose Add custom connector. Name it Reviewflowz, enter https://app.reviewflowz.com/mcp/tools as the Remote MCP server URL, click Add, then Connect, and sign in to Reviewflowz to approve access. There is no API key.
Which Claude plans can add it?
Free, Pro, Max, Team and Enterprise. Free allows one custom connector. On Team and Enterprise, an Owner adds the connector for the organization first.
What can Claude see in my account?
Your review profiles, reviews and the replies already posted, statistics, sentiment topics, saved reports, tags and the teammates assigned to reviews. Only for the account you connected, and only the review profiles your access group can see.
What can Claude change?
With the second permission it can add or remove tags on a review, assign or remove teammates on a review, confirm or reject a suggested teammate, and save a new custom report. By default it asks you to approve each change first; you can change that per tool in Claude. It never posts a reply, deletes a review or changes settings, billing or users.
Can I approve reading but not changes?
No. The consent screen lists both permissions and one Authorize button grants both. Whether Claude asks before each change is set per tool in Claude; by default it asks.
I connected before September 2026. Do I need to do anything?
Your connection keeps reading. The first time you ask Claude to change something, it asks you to reconnect and approve the second permission.
How do I disconnect?
Remove the connector in Claude, or revoke it from Authorized Applications in Reviewflowz at https://app.reviewflowz.com/oauth/authorized_applications. Revoking invalidates its tokens immediately.
Does Reviewflowz see my Claude conversation?
No. Reviewflowz receives only the tool requests Claude sends: the tool name and its parameters, such as a date range or a rating filter. The privacy policy has a section on the connector.
Do I need a demo to get started?
No. You connect your review profiles and add the connector to Claude yourself, in under five minutes. 14 day free trial, no credit card.