Google reviews in Slack
A business with twelve locations has twelve reputations. Send each location's Google reviews to the people who run that site, and keep one channel that sees all of it.
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Priya S. “Booked in for 9am and waited forty minutes past my slot. Nobody at the front desk said a word about the delay.”
Google Maps • Sat 10:14
Fernhill Dental Brighton
Dan replied · Published to Google
“Sorry Priya, forty minutes is not the wait we aim for. I have asked the desk to flag delays as they happen.”
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One channel per location, one for head office
A one-star about your Leeds site moves Leeds's rating, not Brighton's. One alert sends to one Slack channel and covers the locations you choose, so each manager sees their site's Google reviews, most inside the hour, while head office keeps a channel with every location. The alert follows the location, not the person, so a new manager joins the channel and the reviews are already there.
Fernhill Dental 3 of 12 locations Slack Fernhill Dental Brighton Fernhill Dental Leeds Fernhill Dental Manchester One alert per channel. Each site sees its own reviews, head office sees all of them.
Reply from the thread. Reviewflowz publishes it on Google.
Every card has a Reply button with a Suggest an AI answer option. The draft is written from replies your business already published on Google, with the five to ten best matches picked and hand-written replies ranked first. Edit it, press Submit, and Reviewflowz posts it to Google. The reply lands in the thread under the card, labelled with who sent it.
Fernhill Dental Brighton Booked a Saturday check-up and waited forty minutes past my slot with nobody telling me why.
Priya S.
Priya, forty minutes is not what Saturday should look like and I'm sorry. We had one hygienist off sick and should have told you at the desk. Call me on the Brighton number and I'll book you in myself.
Dan
Drafted from 7 replies Fernhill already published on Google
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Your review history imports the moment you connect, so there is something to reply to from the first minute.
Let the agent take the bare five-stars
About a third of Google reviews are a star rating with no words. Reply rules scope by location, star rating and whether the review has text, then reply automatically, hold for a person or ignore. By default nothing posts on its own. Before a rule goes live, step the agent through your own past reviews and read what it would have said.
1 in 3 Google reviews has no text
Wide channel, narrow Reply button
Allow replies is a switch on each alert. Leave it off on #reviews-all and forty people read every review without any of them able to post as the business. Turn it on for the four people in #leeds-ops and only their cards get the Reply button. Typing in the thread never publishes anything. The reply window is the only route to Google.
Tom H. Google Maps • 4 Sep The hygienist talked me through every step before she started, and the front desk sorted my next slot on the way out.
Fernhill Dental Leeds
Tom H. Google Maps • 4 Sep The hygienist talked me through every step before she started, and the front desk sorted my next slot on the way out.
Fernhill Dental Leeds
FAQs
Can one Slack channel receive Google reviews from several locations?
Yes. One alert covers one, several or all of your locations and sends to one channel, and a channel can receive as many alerts as you like. Give each site its own channel, then add one alert with every location for head office. Pro runs two active alerts per location and Premium five.
Can I reply to Google reviews from Slack?
Yes, once your Google Business Profile is connected. Turn Allow replies on for the alert, and every card gets a Reply button that opens a window with the review, a Suggest an AI answer button and a Submit button. Nothing reaches Google until you press Submit. Replying from Slack is on Pro and Premium.
How quickly does a Google review reach Slack?
Google does not push new reviews to anyone, so every tool in this category polls, ours included. Most reviews reach your channel well inside an hour, worst case about three. Volume tracks footfall, so it spikes on weekends and after a campaign rather than on a schedule.
What happens when a review is removed or edited?
When a review disappears from Google, Reviewflowz posts a note in the thread with the date it last saw it, so the channel holds the review's whole history. An edited review comes through as a new card rather than an update to the old one, so you will see both.
Do I need a demo to get started?
No. You connect your Google Business Profile and pick Slack yourself, in under five minutes. 14 day free trial, no credit card.
Put every location's Google reviews where someone will answer them
Set up in under five minutes. No demo required.