Reviewflowz answers your App Store reviews. Zendesk gets the exceptions.
Reply rules answer the reviews that explain themselves, in your voice, and post the developer response. Only what you held back opens a Zendesk ticket, so your agents work a queue of reviews a person needed to see.
- Set up in under five minutes
- No demo required
Kestrel App Store Last 7 days “Thanks Priya, glad it works for you.”
Posted to the App Store
#48211 · New 1-star review Priority High They love how easy we've made it
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Zendesk gets only the reviews a person needs
Put the reply rule on four stars and up and the help-desk flow on three stars and under, and nothing reaches Zendesk that Reviewflowz already answered. Priority comes from the rating: one and two stars High, three Normal. A public reply from an agent posts as your developer response, signature stripped, and Apple notifies the reviewer. Internal notes stay internal.
Support #48211 set from 1★ Priority: High Maya K. [Review #48211] | New 1-star review
Requester: Reviewflowz <reviews@inbound.reviewflowz.com>
App Store “Order marked delivered. Nothing arrived. Charged twice.”
Rating: 1/5 · Platform: App Store · Profile: Kestrel · Date: September 4, 2026
Read in Reviewflowz Read on App Store
“Maya, that is on us. The duplicate charge is refunded and the missing order credited. Sorry.”
Attributed in Reviewflowz to the Zendesk agent who wrote it.
Most App Store reviews never need a person
Most reviews that reach you say “good app” or three words about the last update. An ordered list of up to twenty rules decides what posts on its own, scoped by star rating, text, profile or platform, and the first match wins. The agent writes from five to ten of your own past replies, matched on rating band and language, including ones posted in App Store Connect.
Reply rules Kestrel App Store “Thanks Priya, glad it works for you.”
Posted to the App Store
Try it Free for 14 days
Your review history imports the moment you connect, so there is something to reply to from the first minute.
Tags send each ticket to the right group
Every ticket arrives tagged with reviewflowz, the language, the platform and the sentiment. Add your own: a Reviewflowz tag named “crash on launch” becomes reviewflowz_crash_on_launch on the ticket, and a Zendesk trigger on it sends crash reports to the engineers and billing complaints to billing. They are ordinary Zendesk tags, so views, triggers and automations all work on them.
Zendesk Triggers Active Trigger · Route App Store crash reports
Meet ALL of the following conditions
Perform these actions
On the ticket
Mobile engineering
The exception arrives with the reply already written
Holding a review back does not mean writing from scratch. The draft generates as the card loads, from your replies to reviews like this one, so approving one is reading and editing. Submit posts to the App Store immediately, and the Zendesk ticket gets a private note with the reply and a reviewflowz_reply_posted tag, so the next agent sees it was handled.
Jonas W. · Germany “Crashes every time I open the receipts tab since the last update.”
“Jonas, sorry about the receipts tab. A fix is with Apple for review now and lands this week. If it still crashes after the update, write to help@kestrel.app and we will sort it directly.”
#48212 Internal note Reply posted: Jonas, sorry about the receipts tab…
reviewflowz_reply_postedFAQs
How do I make sure only the exceptions reach Zendesk?
Put the two cutoffs on the same line. A reply rule on four stars and up answers those without anyone reading them, and a help-desk flow set to three stars or less opens the ticket for the rest. They are separate settings, so you can overlap them on purpose too, in which case the ticket gets a private note carrying the reply that went out.
Can my agents reply from Zendesk?
Yes. A public reply on the ticket posts to the App Store as your developer response, with the signature stripped and the reply attributed to the agent who wrote it. Internal notes never post. Apple notifies the reviewer, who can update the review, and takes up to 24 hours to show the response on the store.
Do the automatic replies sound like a template?
They are written from your own replies. For each review the agent retrieves five to ten of the replies you already posted to reviews like it, matched on rating band and language, and mirrors one of them as a style anchor. There is no training step and no starter template.
What if we do not want anything answered automatically?
Leave the catch-all rule on hold and nothing posts on its own. Every review waits in the queue with the reply already drafted, and the help-desk flow can send all of them to Zendesk. Turn automation on later, one star band at a time, once you have watched a few go out.
Do I need to install anything in Zendesk?
No. You sign in through Zendesk’s own authorization screen from Reviewflowz. There is no app to install, no subdomain to find and no API token to paste. Anyone who can authorize an app for your Zendesk can set it up.
Do I need a demo to get started?
No. You connect your App Store listing and pick Zendesk yourself, in under five minutes. 14 day free trial, no credit card.
Put your App Store replies on rules. Keep Zendesk for the ones that need you.
Set up in under five minutes. No demo required.