Reviewflowz answers your Trustpilot reviews. Zendesk gets the exceptions.
A reply rule answers the reviews you never needed to read and posts them to Trustpilot in your own voice. What falls below your cutoff opens as a Zendesk ticket instead, and your agent’s public reply goes back as the company answer. Your Google, App Store and Google Play reviews arrive in the same queue.
- Set up in under five minutes
- No demo required
Trustpilot reviews Norrland Outdoor 23 today “Tent arrived in two days, exactly as described.”
“Thanks Sofie. Two days is what we aim for, and that tent is one of our own favourites. Enjoy the trip.”
✓ Live on Trustpilot 41 minutes after the review
“Tracking says delivered. Nothing came. Two emails, no answer.”
#48312
Priority High
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Answer the five-stars. Ticket the rest.
Invitations go out per order, so most Trustpilot reviews are four and five stars from people whose parcel arrived. A reply rule answers everything above your cutoff and the Zendesk flow takes three stars or less, with text if you want. Your agents open a queue of exceptions only. Where a rule replied first, the ticket gets a “Reply posted:” note and the tag reviewflowz_reply_posted.
Trustpilot reviews
Norrland Outdoor today
23 today “Tent arrived in two days, exactly as described.”
“Great.”
“Tracking says delivered. Nothing came. Two emails, no answer.”
#48312 · New 1-star review
Priority High
Deliveries “Good jacket, sizing runs small.”
Automatic replies in the voice already on your profile
For each review the agent pulls five to ten replies you have already published, including ones written on Trustpilot before you had an account. It never borrows from another brand you manage and never adds a phone number it was not given. The catch-all rule queues every review for a person, so an untouched account posts nothing until you switch a rule on.
Aurora agent Norrland Outdoor “Good jacket, sizing runs small.”
- “Thanks Marco. Two days is what we aim for.” 12 Mar
- “Fair point on the zip. Flagged to the maker.” 4 Feb
- “Glad it turned up quickly. Enjoy the season.” 22 Jan
“Thanks Chloé. Fair point on the sizing. We have flagged it, and there is a measurement chart on the page now.”
Candidates are matched on the star band and on the language before any of them is scored.
Try it Free for 14 days
Your review history imports the moment you connect, so there is something to reply to from the first minute.
One public reply per review, written from the ticket
Trustpilot allows one reply per review and emails the reviewer when it posts. Your agent writes a public reply on the ticket and Reviewflowz posts it as your company reply, signature stripped. Internal notes never post. When the reviewer edits, the ticket reopens with an “Updated review” note and the tag reviewflowz_updated, so a one-star that turns into a four-star shows up in Zendesk.
Deliveries #48312 Solved “Daniel, that is on us. The parcel went to the wrong depot. A new tent ships today, tracked, and the original order is refunded.”
Reply from Norrland Outdoor 2 hours after the review Those exact words, posted as the company reply, attributed to Lena, with her Zendesk signature stripped off the end.
#48312 9 days later Reopened “Tent arrived, refund landed. Updating my review.”
The ticket knows who the customer is
A Trustpilot invitation carries the customer’s email and your order reference. Trustpilot hands both back with the review, and Reviewflowz puts them on the ticket. Priority comes from the rating: one and two stars High, three Normal, four and five Low. The requester is a Reviewflowz contact, not the reviewer, so nobody emails a customer by accident.
Deliveries #48312 set from 1 star Priority: High Daniel R. [Review #31908] | New 1-star review
Requester: Reviewflowz <reviews@inbound.reviewflowz.com>
Trustpilot 1 out of 5 stars “Tracking says delivered. Nothing came. Two emails, no answer.”
- Rating:
- 1/5
- Platform:
- Trustpilot
- Profile:
- Norrland Outdoor
- Date:
- September 1, 2026
- Customer email:
- daniel@reiter.example
- Customer ID / review request id:
- NL-48213
Read in Reviewflowz Read on Trustpilot
Reply to this ticket to reply to the review.
FAQs
Will this flood my Zendesk queue?
Only with what you asked for. The Zendesk flow has its own Send filter, and most teams set it to three stars or less. Everything above that line is answered by a reply rule and published to Trustpilot without a ticket ever opening. Either way every review stays visible in Reviewflowz.
Does a reply really post without anyone reading it first?
Only where you wrote a rule that says so. The catch-all rule every account starts with queues the review for a person, so an untouched account posts nothing. There is no approval step in between: once a rule is on, its replies post and then land in your Unread view, tagged with the agent and the rule that sent them.
Can my agents reply from Zendesk?
Yes. A public reply on the ticket posts to Trustpilot as your company reply, with the signature stripped. Internal notes never post. Trustpilot allows one reply per review and emails the reviewer when it lands, so read it before you submit.
What do I need on the Trustpilot side?
A Trustpilot business account with API access. You copy the API key and secret from your Trustpilot account settings into Reviewflowz once, and every Trustpilot profile on the account links itself. Reviews, TrustScore, the customer email and order reference, and replies all go through that connection.
What happens when a reviewer edits their review after we replied?
The ticket gets a private note headed “Updated review” with the new text and rating, the tag reviewflowz_updated, and it reopens if it was solved. Your reply stays visible on Trustpilot under the edited review.
How is this different from Trustpilot’s own Zendesk app?
Trustpilot’s app opens a ticket for every review and leaves the sorting to Zendesk. Reviewflowz answers most of them before Zendesk ever sees them, in the voice already on your profile, and tickets only what you chose not to automate. Your Google, App Store and Google Play reviews arrive in the same queue the same way, and a reply from the ticket posts back to whichever platform it came from.
Do I need a demo to get started?
No. You connect your Trustpilot profile and sign in to Zendesk yourself, in under five minutes. 14 day free trial, no credit card.
Answer every Trustpilot review. Read the ones that need you.
Set up in under five minutes. No demo required.