App Store reviews in Slack

Almost nobody who leaves a one star also opens a support ticket. They write two sentences on the App Store, delete the app and you never hear from them again. The review is the entire conversation, and you are not in it until it reaches somebody who can answer.

It is also public. It sits on your product page under the rating, beside the screenshots, read by people deciding whether to install. A complaint nobody answered reads as a company that does not answer.

Your developer response is the only route back to that user. Apple notifies the reviewer when it posts, and they can change their review after reading it, which is the reason replying is worth doing at all.

So the review has to land somewhere a person will see it today. Reviewflowz posts each new App Store review into the Slack channel you choose, with the stars, the full text, the nickname, the app and the territory on the card.

Apple files every review under the storefront the customer bought from, so a crash that only hits one locale reads as a country shaped drop and nothing else. The territory is on every card, next to the app it belongs to.

Each alert has a Languages and countries panel. Pick the territories a channel owns and it only ever sees those reviews. Your DACH channel never reads a Japanese one star, and nobody filters anything by hand.

Leave the panel empty and that alert sends the lot, which is the channel head office watches. Same reviews, two channels, two different jobs, and no App Store review has to be forwarded by hand to the person who owns that market.

Each App Store listing is its own review profile, so the rider app, the driver app and the merchant app get their own alert and their own channel. The profile name is on every card, so nobody has to guess which app broke.

A bare rating never reaches you as an App Store review, so everything that arrives has words in it. Most of those words are “good app” or three sentences about the last update. A person reading those is a person not reading the one star.

Reply rules run top to bottom and the first match wins. Scope a rule by app and star rating, then choose: post on its own, hold it for a person, or ignore it. By default nothing posts on its own, and the catch all at the bottom holds everything for you.

Each rule can use its own agent, so the game answers in a different voice from the banking app. A reply the agent posts on its own comes back into the Slack thread like any other, tagged with the rule that sent it.

Before a rule goes live, backtest it. Step the agent through App Store reviews you already received and read what it would have said to each one. It posts nothing while you look.

App Store reviews arrive in the language of the storefront, so the Japanese ones are written in Japanese and they are the reviews your Japanese customers read before they install. A one star from Osaka should be as workable for the person on shift as a one star from Ohio.

Pick a language from the Translate to menu on the card and the translation posts as a threaded reply, so the channel keeps one card per review. Or set the alert to translate every notification before it arrives and the card lands readable.

The AI draft is written in the reviewer’s language, from the replies you have already posted in that language. If you have never answered in Japanese it still drafts, and you can regenerate the same reply in another language.

The alert filters on language as well as territory, so the Japanese reviews reach the people who can answer them and the rest of the channel is not scrolling past text it cannot read.