App Store reviews in Slack
The release you shipped this morning is being reviewed right now. Send those App Store reviews to the channel that shipped it, and answer them from the thread.
- Set up in under five minutes
- No demo required
Release is out in all territories.
“Since this morning’s update the app closes the second I open Accounts. It was fine yesterday.”
App Store • Tue 10:41
Kestrel • 🇩🇪 Germany
Marc replied · Published to the App Store
“Sorry Lena, that crash came in with this morning’s release and we have it reproduced. The fix is with Apple now and we will update this reply the moment it is live.”
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Every App Store review lands in your Slack channel
Almost nobody who leaves a one star opens a support ticket, so the review is the whole conversation. Reviewflowz checks App Store Connect about every two hours and posts each new review into the Slack channel you choose, with the stars, full text, nickname, app and territory on the card. On release day, the people who shipped it see the third one star before it is a pattern.
On your product page, read by everyone deciding whether to install
Kestrel
Ratings & Reviews
“One star until the widget works again. It has shown yesterday’s numbers all week.”
Developer Response 6 Mar
The widget was caching a day behind for some accounts and the fix is with Apple now. I will update this reply the day it lands.
In Slack, where somebody can answer it
“One star until the widget works again. It has shown yesterday’s numbers all week.”
App Store • Kestrel • 🇩🇪 Germany
Reply from the thread with an AI draft
Every card has a Reply button. It opens the review, a box to write in and a Suggest an AI answer button, which drafts from the five to ten closest replies you have already posted, matched on rating and language. Nothing reaches the App Store until you press Submit, and your reply posts back into the thread, labelled with who sent it.
Reply to Review “Paid for a year and the app still shows me the free plan. Two weeks of this now.”
Kestrel • 🇺🇸 United States
That is a restore bug on our side and the fix is with Apple now. Open Settings, then Restore Purchases, and the year you paid for comes back straight away.
Marc
Drafted from 6 developer responses you have already published
Posts as your developer response. Apple takes up to 24 hours to show it.
Cancel SubmitTyping in the thread never publishes anything. This window is the only route to the App Store.
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Your review history imports the moment you connect, so there is something to reply to from the first minute.
Germany in one channel, Japan in another
Each alert has a Languages and countries panel. Pick the territories a channel owns and it only sees those reviews, so your DACH channel never reads a Japanese one star. Each App Store listing is its own review profile, so the rider, driver and merchant apps each get their own alert and channel, with the app named on every card.
Kestrel App Store alert
Slack
Languages & countries
Leave empty to send them all.
One alert per channel. The filter runs once, on the alert.
Let a rule take the five stars
Reply rules run top to bottom and the first match wins. Scope a rule by app and star rating, then post on its own, hold it for a person, or ignore it. By default nothing posts on its own. Before a rule goes live, backtest it on App Store reviews you already received and read what it would have said to each one.
Reply rules Kestrel Read top to bottom. The first rule that matches wins.
- 15 stars
Kestrel
Reply automatically Agent: Kestrel voice
- 24 starsReply automatically Agent: Kestrel voice
- 31 to 3 starsHold for a person
- 4Catch all Everything elseHold for a person
“Thanks Mikko, glad it is doing the job.”
#app-reviews-all sent by rule 1FAQs
Can I reply to App Store reviews from Slack?
Yes, once the app is connected through App Store Connect. Turn Allow replies on for the alert and every card gets a Reply button, which opens a window with the review, a Suggest an AI answer button and a Submit button. Nothing reaches the App Store until you press Submit. Apple takes up to 24 hours to show the response on the store, and a developer response cannot be edited from Reviewflowz once it is posted.
How quickly does an App Store review reach Slack?
Apple does not push new reviews to anyone, so every tool in this category polls, ours included. Reviewflowz checks App Store Connect about every two hours and the alert goes out on the next dispatch, on the half hour. Volume spikes after a release and after a featuring rather than on a schedule, so the person watching cannot be the one who has to remember to check.
Can one channel take reviews from several apps or several countries?
Yes. One alert covers the review profiles and the territories you choose and sends to one Slack channel, and a channel can receive as many alerts as you like. Give each app or each region its own channel, then leave the Languages and countries panel empty on one more alert and that channel sees everything.
Does replying actually move the rating?
It can. Apple notifies the reviewer when your developer response posts, and they can update their review after reading it. A fix shipped two weeks later can still recover the star, which is the reason a public reply is worth writing at all.
Do I need a demo to get started?
No. You connect your App Store listing and pick Slack yourself, in under five minutes. 14 day free trial, no credit card.
Put your App Store reviews where someone will answer them
Set up in under five minutes. No demo required.