These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("Customer", "you", or "your"), and REVIEWFLOWZ SAS, a French société par actions simplifiée registered under SIREN 928798891, with its registered office at 870 chemin du vallon des mourgues, 13090 Aix-en-Provence, France ("Reviewflowz", "we", "us", or "our"), concerning your access to and use of the Reviewflowz platform, including the web application at app.reviewflowz.com, the marketing website at reviewflowz.com, the Reviewflowz API, the Reviewflowz Chrome Extension, mobile applications, and all related services, integrations, and tools (collectively, the "Services").
By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
These Terms apply to all self-service and standard subscriptions. If you have signed a separate SaaS Services Agreement with Reviewflowz, that agreement governs to the extent of any conflict with these Terms.
To use the Services, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use.
We reserve the right to suspend or terminate accounts that we reasonably believe are in violation of these Terms, have been compromised, or are being used fraudulently, with or without prior notice depending on the severity of the situation.
You may register or log in using third-party authentication providers such as Slack or Google. When you do so, we receive certain profile information from those providers, which we use solely to authenticate your account and enable the related integration features.
Reviewflowz is a review management platform. A core function of the Services is the automated collection, aggregation, analysis, and display of Third-Party Review Data from Third-Party Platforms. This may include the use of web scraping, official APIs, RSS feeds, or other automated data retrieval methods. By using the Services, you acknowledge and agree to this.
By using the Services, you authorise Reviewflowz to collect and process Third-Party Review Data on your behalf and at your instruction. You represent and warrant that you have a legitimate business interest in monitoring reviews related to your own business, products, services, or listings.
Third-Party Platforms may restrict, block, or modify access to their data at any time. Reviewflowz does not guarantee uninterrupted access to any Third-Party Platform. If a Third-Party Platform restricts data access, our sole obligation is to use reasonable efforts to restore access or provide an alternative. No such restriction constitutes a breach of these Terms or entitles you to a refund.
Third-Party Review Data is provided on an "as available" basis. We do not warrant the completeness, accuracy, or timeliness of Third-Party Review Data, as such data is controlled by Third-Party Platforms outside our control. We shall not be liable for any errors, omissions, or delays in Third-Party Review Data.
The Services include AI-powered features such as automated review reply generation, sentiment analysis, and content suggestions. These features use third-party AI models. When you use AI-powered features, relevant review data and your configuration settings may be transmitted to third-party AI providers for processing. AI-generated content is provided as a suggestion and you are solely responsible for reviewing, approving, and publishing any responses generated by the Services. Reviewflowz makes no warranty as to the accuracy, appropriateness, or fitness of AI-generated content.
The Reviewflowz Chrome Extension is provided as an additional tool to interact with the Services directly from your browser. Use of the Chrome Extension is subject to these Terms. The Chrome Extension may interact with Third-Party Platforms as displayed in your browser. We are not responsible for any changes to Third-Party Platforms that affect the functionality of the Chrome Extension.
If you use the Reviewflowz API, you agree to comply with the API documentation published at app.reviewflowz.com/api-docs. API access is subject to rate limits and usage restrictions as documented. We reserve the right to throttle or suspend API access if usage exceeds reasonable limits or poses a risk to the stability of the Services. Programmatic access to the Services outside of the documented API is prohibited.
We monitor developments in applicable law regarding automated data collection and adapt our methods as reasonably necessary. If a change in law materially restricts our ability to provide a core element of the Services, either party may terminate the subscription upon thirty (30) days' written notice, and you shall receive a pro-rata refund of any prepaid Fees.
You shall not, directly or indirectly:
Violation of any of the above may result in immediate suspension or termination of your account, without prior notice and without refund.
You are responsible for:
You shall indemnify and hold Reviewflowz harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Reviewflowz owns and retains all right, title, and interest in and to the Services, the Software, the website, all content, designs, trademarks, and all related intellectual property rights. These Terms grant you no rights to our intellectual property except the limited licence described in Section 6.3.
You own all Customer Data. We acquire no right, title, or interest in your Customer Data, other than the limited right to process it for the purpose of providing the Services.
Subject to these Terms and payment of applicable Fees, we grant you a non-exclusive, non-transferable, non-sublicensable, worldwide licence to access and use the Services for your internal business purposes for the duration of your subscription. This licence is subject to the restrictions in Section 4 and the capacity limits of your subscription plan.
You acknowledge and agree that we collect and analyse data relating to your and your users' use of the Services, including user session recordings, feature usage patterns, navigation behaviour, and platform performance metrics ("Service Usage Data"). Service Usage Data may include identifiable information such as user names, email addresses, and account details, and is used by us to monitor, improve, and enhance the Services, diagnose issues, inform product development, and ensure quality of service. We process Service Usage Data in accordance with our Privacy Policy and applicable data protection law. Service Usage Data is not Customer Data.
If you provide suggestions, ideas, or feedback regarding the Services ("Feedback"), we may freely use and incorporate such Feedback without obligation or compensation to you. Feedback is not Confidential Information.
Fees are as displayed on our pricing page at the time of purchase or as otherwise agreed. All Fees are quoted in USD, EUR, or GBP as indicated at the time of purchase. All Fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and governmental charges associated with your subscription, except for taxes based on our net income.
Fees are payable in advance. We accept payment by credit card (Visa, Mastercard, American Express), bank transfer, and SEPA mandate. You authorise us to charge your chosen payment method for the applicable Fees on a recurring basis. For annual subscriptions, the full annual Fee is due prior to activation of the subscription.
Amounts not paid when due shall accrue interest at the rate of three (3) times the legal interest rate in force in France (taux d'intérêt légal), or, if lower, the maximum rate permitted by applicable law. We may also charge a fixed recovery indemnity of forty euros (EUR 40) per overdue invoice in accordance with Article L.441-10 of the French Commercial Code. We reserve the right to suspend access to the Services until outstanding amounts are paid.
We may adjust Fees at the end of any subscription term. Price changes take effect only at the beginning of the next renewal period and shall not apply retroactively to the current term.
Reviewflowz offers a limited fourteen (14) day free trial. Each individual and each legal entity is entitled to one (1) free trial only. Creating multiple accounts, using different email addresses, or employing any other method to obtain additional free trials constitutes fraud and a material breach of these Terms. We actively monitor for and detect such abuse. In the event of free trial abuse, we reserve the right to:
Free trials are provided "as is" with no service level commitments. If you need more time to evaluate the Services or have specific requirements, please contact us at hello@reviewflowz.com — we are happy to work with you.
Your subscription begins when we receive payment of the applicable Fees in full ("Subscription Start Date") and continues for the duration of the subscription period you selected (monthly or annual). Your subscription will automatically renew for successive periods of the same duration, unless you cancel or we provide notice of non-renewal.
You may cancel your subscription at any time, for any reason, by either:
Cancellation takes effect at the end of the then-current paid subscription period. The Services remain available until the end of the paid term. No further renewal will occur. No notice period is required.
All purchases are non-refundable. By paying for a subscription term, you commit to that full term. No partial refunds, pro-rata credits, or reimbursements shall be due for any reason, including early cancellation. The only exceptions where a refund may be due are:
We may elect not to renew your subscription by providing you with at least thirty (30) days' written notice prior to the end of the then-current subscription period. The Services will remain available through the end of the paid term.
We may suspend or terminate your access to the Services immediately, without prior notice, if you:
In the case of termination by us for your breach, no refund of prepaid Fees shall be due.
Upon termination or expiration of your subscription:
We warrant that:
This warranty does not extend to Third-Party Review Data or content originating from Third-Party Platforms.
Except as expressly set forth in Section 9.1, the Services are provided "as is" and "as available." We disclaim all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Services will be uninterrupted or error-free. We make no warranty regarding Third-Party Review Data, which is sourced from Third-Party Platforms outside our control. We make no warranty regarding the accuracy, appropriateness, or quality of AI-generated content.
To the maximum extent permitted by applicable law, Reviewflowz shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, regardless of the form of action and whether or not we have been advised of the possibility of such damages.
Except in cases of fraud or wilful misconduct, our total aggregate liability under or in connection with these Terms shall not exceed the total Fees paid by you to us during the twelve (12) months preceding the event giving rise to the claim.
You acknowledge that the Fees reflect the allocation of risk set forth in these Terms and that we would not enter into these Terms without these limitations.
Each party shall protect the other party's confidential information with at least the same degree of care it uses for its own confidential information, and no less than reasonable care. Confidential information does not include information that:
Confidentiality obligations survive termination for three (3) years.
By using the Services, you grant Reviewflowz permission to use your company name, logo, and trademarks in our marketing and promotional materials, including our website, social media, case studies, pitch decks, and sales collateral. This permission is limited to identifying you as a user of the Services and does not imply endorsement beyond that. You may revoke this permission at any time by notifying us in writing at hello@reviewflowz.com, and we will remove your branding from future materials within thirty (30) days.
These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict of laws provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
The courts of Aix-en-Provence, France, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. If you are established in the European Union and qualify as a consumer under applicable law, you retain the benefit of any mandatory protections of the law of your country of residence.
We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date and, for material changes, by email or prominent notice within the Services. Your continued use of the Services after such changes constitutes acceptance. If you do not agree with the revised Terms, you must stop using the Services and cancel your subscription.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their successors and permitted assigns.
Neither party shall be liable for delays or failures to perform obligations (other than payment) caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, government actions, natural disasters, internet or telecommunications failures, or changes in the terms, policies, or availability of Third-Party Platforms.
If any provision of these Terms is held to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed. The remaining provisions continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Reviewflowz with respect to the Services and supersede all prior agreements and understandings. If you have signed a separate SaaS Services Agreement, that agreement prevails to the extent of any conflict.
Notices to Reviewflowz shall be sent to hello@reviewflowz.com or by post to our registered address. Notices to you shall be sent to the email address associated with your account. Email notices are deemed given upon confirmed transmission.
Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Reviewflowz.
You consent to receive communications from us electronically (email and in-app notifications). You agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communications be in writing.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least thirty (30) days.
For any questions about these Terms, please contact us at:
REVIEWFLOWZ SAS
870 chemin du vallon des mourgues, 13090 Aix-en-Provence, France
Email: hello@reviewflowz.com