Google Play reviews in Zendesk
Reviewflowz answers your Google Play reviews and publishes the reply on the store. Only the ones you hold back reach Zendesk, in the same queue your agents work your App Store, Google and Trustpilot reviews from.
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Vela Android 612 reviews · last 7 days Answered automatically, in your voice
Ticket #52318 Priority High
Your App Store, Google and Trustpilot reviews split the same way, into the same Zendesk queue.
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Zendesk gets only the exceptions
The flow that opens tickets has its own filter: the listings that feed it, the star rating, whether the review has text, the language. Point it at what your reply rules leave alone and agents open a queue with nothing else in it. A public reply on the ticket publishes under the review on Google Play, signature stripped. Internal notes never leave Zendesk.
Support #52318 set from 1★ Priority: High Priya R. [Review #52318] | New 1-star review
Requester: Reviewflowz <reviews@inbound.reviewflowz.com>
Google Play “Paid twice for one order and the app said it failed. Support never replied.”
Rating: 1/5 · Platform: Play Store · Profile: Vela Android · Date: September 4, 2026
Read in Reviewflowz Read on Play Store
“Priya, the duplicate charge is refunded and the order is credited. 8.4.3 fixes the checkout bug, out today. Sorry for this.”
Priya gets a notification from Google. She never sees the ticket.
Reviewflowz replies to your Google Play reviews
One listing takes 612 Google Play reviews in a week, most of them a star with nothing under it. A reply rule matches on star band, text, platform and listing, and posts the reply on Google Play. Rules run in order, first match wins, and a catch-all you cannot delete holds the rest for a person. Last week that answered 530 of the 612.
Reply rules Vela Android 612 reviews · 7 days 530 answered by Reviewflowz. 82 held for a person.
Your Zendesk flow is set to the same 1 to 3 stars, so those 82 are the queue.
First matching rule wins. 4 of 20 rules.
Try it Free for 14 days
Your review history imports the moment you connect, so there is something to reply to from the first minute.
Seven days, then Google stops handing the review back
The Play Developer API returns only reviews created or modified in the last week. After that there is no way left to answer. An automatic reply never misses that window because someone is on holiday. Reviewflowz checks each listing every two hours, and the tickets that wait for a person open with priority set from the star: one and two High, three Normal, four and five Low.
Vela Android answering window Day seven, and the API stops returning it.
The review stays on the store. The reply box closes.
Two reviews land on Vela Android: a 5-star with no text, and Priya’s 1-star.
Checked. The 5-star is answered and published. Priya’s opens ticket #52318, Priority High.
An agent replies from the ticket. Google notifies Priya.
Checked every 2 hours. Replies and tickets both dispatch at :02 and :32.
Tags send each exception to its owner
Every ticket arrives tagged with reviewflowz, the language, the platform and the sentiment. Add your own: a Reviewflowz tag named the way users complain, “double charge”, arrives as reviewflowz_double_charge, and a trigger sends it to Payments. They are ordinary Zendesk tags, never written over yours, and you sign in through Zendesk’s own screen with nothing to install.
Ticket #52318 Tags
Vela Android
A trigger on the tag sends it to the group that owns it
Payments Mobile engineering And when a reply fails to post, reviewflowz_reply_failed. A solved ticket reopens on it, so a reply Google refused is never a silent one.
FAQs
Will this flood my Zendesk queue?
Only if you point it at everything. The flow that opens tickets has its own filter: which listings feed it, the star rating, whether the review has text, and the language. Most teams open tickets for three stars and under, or only for reviews with text, and put a reply rule on everything above that so those are answered without anyone reading them.
Can a review be answered automatically and still open a ticket?
Yes, if you set both filters to include it. Reply rules and the Zendesk flow are two separate filters and neither reads the other, which is exactly what lets you draw the line where you want it. Set the flow to the stars your rules hold back and it will not happen. If it does, the ticket picks up a private note with the reply that went out and the tag reviewflowz_reply_posted, so the agent is not answering twice.
Can my agents reply from Zendesk?
Yes. A public reply on the ticket publishes under the review on Google Play, and Google notifies the reviewer that you responded. Internal notes never post, and neither does a comment from the requester. Keep it under 350 characters, which is Google’s hard limit on a developer reply.
Which platforms can Reviewflowz post the reply to?
Google Play, the App Store, Google and Trustpilot, from the app or from a Zendesk ticket, once that listing is connected. On a platform Reviewflowz cannot post to, the ticket carries a link straight to the review instead of a reply box, so the agent still has one place to work from.
How far back can you go?
Google’s Play Developer API returns only the reviews a user created or modified in the last week, so answering has a seven day window. Reviewflowz checks each listing every two hours so nothing waits inside it. Seeding your past Google Play reviews into Reviewflowz is a paid-plan step.
Do the automatic replies sound like a template?
They are written from your own replies. For each review the agent picks five to ten of the replies you already posted, matched on your brand, the reviewer’s language, the sentiment and whether the review had text, and continues them. It reads the ones you wrote on the store itself, not only the ones you sent through Reviewflowz. It is also told to land under Google’s 350 characters.
Does the ticket carry the device or the Android version?
No. The ticket carries the review, the rating, the listing, the date, the language tag and links back to the review. The app version is on the review in Reviewflowz, as a column in the reviews table and as a field in the API and the webhook, which is where the “which build broke it” question gets answered.
Do I need to install anything in Zendesk?
No. You sign in through Zendesk’s own authorization screen from Reviewflowz. There is no app to install, no subdomain to find and no API token to paste. Anyone who can authorize an app for your Zendesk can set it up.
Do I need a demo to get started?
No. You connect your Google Play listing and pick Zendesk yourself, in under five minutes. 14 day free trial, no credit card.
Let Reviewflowz answer the Google Play reviews. Send your agents the ones that need them.
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