Reviewflowz answers your reviews. Zendesk gets the exceptions.
Reply rules answer the routine reviews and post back to the platform. Only what falls below your line opens a Zendesk ticket.
- Set up in five minutes, no demo
- Nothing to install in Zendesk
- Reply from the ticket, posted to the review
Marlow 
Marlow 
Marlow iOS 
Marlow Android Your reply rules matched them and the agent wrote each one from the replies you already sent. Posted back to the platform the review is on.
Nobody opened a ticket for these
The ones you said a person should see. They land in the queue your agents already work, priority set from the rating.
#7742 · 1-star review · Marlow High Most of your reviews should never reach a person
Most reviews say it worked. Reply rules answer those without anyone reading them. Rules run in order and the first match wins, on star rating, whether the review has text and the profiles it covers. Each reply is written from five to ten of your own past replies, matched on rating and language, so it sounds like you. Nothing posts until you switch a rule on.
Replied automatically, on every profile.
Replied automatically, Trustpilot and Google profiles only.
Held for a person. The catch-all, and it cannot be deleted.
Zendesk gets the exceptions, and you set the line
The reply rule decides what gets answered without a person. The Zendesk flow has its own Send filter for what opens a ticket: one rating threshold, whether the review has text, and the profiles in scope. Set it to three stars and under with text, and a month of 412 reviews is 81 tickets. If the two overlap, the ticket notes the reply already posted.
331 of last month’s reviews matched and were answered.
Send to Zendesk Reviewflowz flow 81 matched and opened a ticket.
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One queue, whatever platform the review is on
A Trustpilot review, a Google review and an App Store review are three tickets in one Zendesk view, in the same shape: reviewer, rating and a link back to the review, priority set by stars, and tags for language, platform and sentiment. Your macros, views, triggers and SLAs work on all of them. Nothing gets installed in Zendesk.
Zendesk Reviews, all profiles
81 open, sorted by priority
Sofia B. [Review #31908] | New 1-star review
Marlow (Trustpilot) #7742
Yuki M. [Review #31911] | New 1-star review
Marlow iOS (App Store) #7745
Tomás L. [Review #31914] | New 2-star review
Marlow (Google) #7743
Ines D. [Review #31917] | New 3-star review
Marlow (Google) #7748
Léo M. [Review #31918] | New 3-star review
Marlow Android (Google Play) #7751
The requester is Reviewflowz, so no reply ever emails a reviewer.
Your agent writes the reply. Reviewflowz posts it.
A public reply on the ticket becomes your public answer on the review, with the signature stripped and the agent recorded. Internal notes never post. It works for Google, Trustpilot, App Store, Google Play and Facebook reviews. G2 and Glassdoor reviews still open a ticket, with a link to answer on the platform, and a failed post reopens the ticket.
#7743 Tomás L., 2 stars, Marlow (Google) High Google review Requester: Reviewflowz “Third visit in a row the pickup counter was closed at the time the app gave me.”
Store 14 changed its pickup window on Monday and the app still shows the old one. Raised with ops.
“You were right three times, Tomás. Store 14 moved its pickup window on Monday and the app kept showing the old one. It is corrected now, and your last order is refunded.”
Posted to Google, signature stripped
Tomás edits his review a week later. The ticket reopens with the new text.
Send Zendesk only the exceptions
Connect your review profiles, sign in through Zendesk and set your line in under five minutes.
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The teams that stopped reading their five-star reviews
Will this flood my Zendesk queue?
Only the reviews you choose. The flow has its own Send filter: one rating threshold, whether the review has text, and the review profiles in scope. Most teams open tickets for three stars and under with text, and put a reply rule on the four and five stars so those get answered without anyone reading them. Everything stays visible in Reviewflowz either way.
Which platforms can my agents reply to from the ticket?
Google reviews, Trustpilot reviews, App Store reviews, Google Play reviews and Facebook reviews, on profiles where the account that owns them is connected. Reviews from other platforms still open a ticket with the same tags, and the ticket carries a link to the review so the agent can answer it there.
Do the automatic replies get approved before they post?
No, and you should know that before you switch a rule on. A rule set to reply automatically posts unattended. A rule set to manual holds the review for a person instead, with the draft already written when they get there. Every automatic reply stays visible in the Reviewflowz queue afterwards.
Can one review be answered automatically and open a ticket?
It can, if you set the two filters to overlap. When that happens the ticket gets an internal note with the reply text and the tag reviewflowz_reply_posted, so the agent sees the review was already answered. Once any reply exists on a review, no rule will add a second one.
Do I need to install anything in Zendesk?
No. You sign in through Zendesk’s own authorization screen from Reviewflowz. There is no app to install, no subdomain to find and no API token to paste. Anyone who can authorize an app for your Zendesk can set it up.
Do I need a demo to get started?
No. You connect your review profiles and pick Zendesk yourself, in under five minutes. 14 day free trial, no credit card.