Every closed PBS repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo needed
- Every closed repair order asks for review
- Each review credited to the service advisor
PBS is connected to Reviewflowz. Trigger in PBS: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Bell.
Repair Order #48213 
A review request goes out when the repair order closes
When a repair order closes in PBS, Reviewflowz starts the campaign. The customer gets the request by SMS, email or WhatsApp, in the order and timing you set.
Your service advisors do nothing extra. The next repair order on the drive gets the same follow-up as the last one.
When a repair order is closed in PBS, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
Reviewflowz asks the customer named on the closed repair order. The link opens the review platform that needs reviews most for that location.
Every customer is asked the same way. There is no rating pre-screen, so happy and unhappy customers get the same request.
When a repair order is closed in PBS, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: Northside Service, Westgate Service, Riverside Service.
Connect PBS to Reviewflowz today
Connect PBS in minutes and every closed repair order sends a review request.
Each review credited to the repair order's service advisor
Reviewflowz reads which service advisor handled the repair order and credits the review to them. Customers never need to mention a name.
You see reviews and conversion rate per service advisor, based on the repair orders they actually closed.
The repair order in PBS records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
PBS integration: questions
How quickly does a PBS customer get the review request?
Connect PBS from Integrations in Reviewflowz in minutes, with no demo. From then on, each repair order that closes starts the campaign, and the first message goes out on the timing you set by SMS, email or WhatsApp.
Who gets asked for a review?
The customer on the closed repair order. Everyone is asked the same way, with no rating pre-screen, and the link opens the review platform that needs reviews most. Past customers from imported repair orders are never messaged.
What happens with repair orders that never close?
Nothing is sent. Reviewflowz only asks for a review once a repair order closes in PBS, so open repair orders never trigger a request.
We run several locations on PBS. Does each get its own reviews?
Yes. Reviewflowz maps each PBS location to its own Google profile, so a repair order closed at one location sends its customer to that location's profile.
How are reviews credited to service advisors?
Reviewflowz reads the service advisor on each repair order and credits the resulting review to them. Customers don't need to mention a name, and you get reviews and conversion rate per service advisor.
What does the PBS integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messages cost $5 per 1,000 emails and $5 per 100 SMS. Start with a 14-day trial, no card.