Every closed Fortellis repair order asks for a review
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- Every closed repair order asks for a review
- Each review credited to the service advisor
Fortellis is connected to Reviewflowz. Trigger in Fortellis: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #48217 
The request goes out when the repair order closes
When a repair order closes in Fortellis, Reviewflowz sends the customer a review request. It goes by email, SMS or WhatsApp, on the timeline you set.
Your service team sends nothing by hand. The closed repair order is the trigger.
When a repair order is closed in Fortellis, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The request goes to the customer named on the closed repair order. The link opens the review platform that needs reviews most right now.
Every customer is asked the same way. There is no rating pre-screen, so nobody is filtered out before they can write a review.
When a repair order is closed in Fortellis, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the dealership: Harbor Point Motors, Cedar Hill Auto Service, Elm Street Motors.
Connect Fortellis in minutes
Your next closed repair order sends its first review request.
Each review credited to the repair order's service advisor
Fortellis records which service advisor handled each repair order. Reviewflowz saves the review against that repair order and credits it to that advisor.
Customers don't need to name anyone in their review. You still see which service advisors bring in reviews.
The repair order in Fortellis records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Fortellis integration: questions
When does the review request go out?
Reviewflowz sends the request after a repair order closes in Fortellis. It goes by email, SMS or WhatsApp, on the timeline you choose.
Who gets asked for a review?
The customer on the closed repair order. The link opens the review platform that needs reviews most, and every customer is asked with no rating pre-screen.
What about repair orders that never close?
Only a closed repair order sends a request. An open repair order sends nothing to the customer.
How do I track which service advisors generate the most reviews?
Each review is credited to the service advisor on the repair order in Fortellis. Customers don't have to mention anyone by name, and you see each advisor's reviews and conversion rate.
How do I connect Fortellis?
Connect Fortellis from Integrations in Reviewflowz. It takes minutes, it's self-serve, and there is no demo to book.
What does it cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month, with a 14-day trial and no card. Messages cost $5 per 1,000 emails and $5 per 100 SMS.