[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Which review platforms matter most for automotive dealerships?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews directly impacts local search rankings and Maps visibility, making it the top priority for any automotive business. However, automotive buyers also research heavily on industry-specific platforms like DealerRater, Cars.com, and CarGurus where they compare dealerships and read detailed service experiences. Facebook Reviews matter significantly for local shops since customers often discover repair centers through social networks. Reviewflowz monitors all these critical platforms plus 200+ others from one dashboard, ensuring your dealership captures review activity across the entire digital landscape where car buyers make decisions."}},{"@type":"Question","name":"How do I measure review performance for my dealership?","acceptedAnswer":{"@type":"Answer","text":"Counting total reviews is meaningless without knowing your customer volume. A dealership with 400 reviews from 20,000 repair orders (2% conversion) is underperforming compared to one with 120 reviews from 1,500 ROs (8% conversion). Reviewflowz automatically calculates your review conversion rate by connecting to CDK Global Fortellis data, giving you both numerator (reviews collected) and denominator (repair orders completed). This reveals your actual performance and lets you benchmark against the 7.5% average conversion rate across all Reviewflowz customers."}},{"@type":"Question","name":"How are review requests sent from CDK Global Fortellis?","acceptedAnswer":{"@type":"Answer","text":"When a repair order closes or vehicle is delivered in CDK Global Fortellis, Reviewflowz detects this trigger event and immediately sends a review request to the customer via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event (RO closure, vehicle delivery, etc.) and preferred communication method. From that point forward, every customer automatically receives a review request within minutes of completing their service. No manual sending or daily tasks required, it runs completely automatically once configured."}},{"@type":"Question","name":"Can dealerships send review requests via WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates compared to much lower email rates. WhatsApp requests are automatically triggered from CDK Global Fortellis when repair orders close or vehicles are delivered, just like email and SMS options. This makes WhatsApp particularly effective in markets where it's the primary communication channel or for dealerships wanting maximum visibility for their review requests. Pricing varies by country but WhatsApp consistently delivers higher engagement than traditional email requests."}},{"@type":"Question","name":"How can I track which advisors generate the most reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes each review to the specific service advisor who handled that repair order in CDK Global Fortellis, without requiring customers to mention staff names in their reviews. The system knows which advisor was assigned to each RO, so when reviews come in, they're instantly connected to the right person. This gives you detailed performance tracking and staff leaderboards while protecting your reviews from Google's algorithms that often flag reviews mentioning employee names. You see exactly which advisors generate positive feedback without risking review removal."}},{"@type":"Question","name":"How long does CDK Global Fortellis integration take?","acceptedAnswer":{"@type":"Answer","text":"Setup takes under 15 minutes with no developer or IT department required. Simply connect your CDK Global Fortellis system to Reviewflowz, select your trigger events (like RO closure), choose your messaging channel (email, SMS, or WhatsApp), and you're live. Your first automated review request goes out the same day you complete setup. The integration is designed for dealership staff to handle independently without technical expertise or lengthy implementation processes."}},{"@type":"Question","name":"What do review request emails and SMS cost?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most dealerships, this works out to just pennies per review collected. With the average 7.5% conversion rate, 1,000 emails typically generate about 75 reviews at a total cost of $5, making each review cost approximately 7 cents to collect. WhatsApp pricing varies by country but offers higher open rates that often justify the additional cost."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Automotive","item":"https://www.reviewflowz.com/industry/automotive"},{"@type":"ListItem","position":3,"name":"CDK Global Fortellis","item":"https://www.reviewflowz.com/for/cdkglobalfortellis"}]}]