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Auto-request reviews when Tekmetric repair orders close
Reviewflowz triggers review requests automatically every time you close a repair order, deliver a vehicle, or complete service in Tekmetric. Your customer receives an email, SMS, or WhatsApp message within minutes asking for a Google, Cars.com, or DealerRater review. No manual follow-ups from your service team, no missed opportunities when you get busy, no remembering to ask every single customer. The system runs continuously in the background, turning each completed RO into a review opportunity while your advisors focus on the service drive.
Identify your best customers from Google review ratings
When customers leave 5-star Google reviews, that rating data flows back into Tekmetric and attaches to their repair order record. Your service advisors can instantly see which customers are your biggest advocates during their next visit. Use this intelligence to ask satisfied customers for referrals, video testimonials, or recommendations to friends and family. Instead of guessing who might promote your shop, you have concrete proof of which customers already went out of their way to praise your work online.
Track reviews by service advisor without name-dropping
Most shops ask customers to mention their service advisor by name in reviews, but Google often flags and removes these obviously coached responses. Reviewflowz solves this by connecting directly to Tekmetric's repair order data to see which advisor handled each job. When reviews arrive, they're automatically attributed to the correct team member without needing customer name-drops. Reviews read naturally, fewer get removed by platforms, and you still get detailed performance breakdowns showing which advisors generate the most positive feedback per repair order.
How serious are you about your reviews?
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Calculate review conversion rate per repair order completed
Raw review counts mean nothing without knowing your repair order volume. A shop with 300 reviews from 4,000 ROs has a 7.5% conversion rate, while a competitor's 150 reviews from 1,200 ROs achieves 12.5% and likely outperforms you in local search. Because Reviewflowz connects to Tekmetric, it automatically calculates your true review conversion rate by dividing reviews collected by repair orders completed. Track performance by service advisor, location, or time period to identify what drives customers to actually leave reviews after service.
AI auto-replies to reviews across all automotive platforms
Responding to every review boosts local search rankings and shows potential customers you care about feedback, but service advisors don't have time to reply across Google, DealerRater, Cars.com, CarGurus, and 200+ other platforms. Reviewflowz AI generates professional responses that match your shop's voice and automotive industry knowledge. Replies address specific repair types, acknowledge service concerns, and thank customers for choosing your facility. Approve responses manually or let them publish automatically to maintain consistent engagement without adding workload to your team.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review platforms matter most for automotive repair shops?
Google Reviews dominates because it directly impacts local search rankings when customers search for nearby repair shops. However, automotive-specific platforms like Cars.com, DealerRater, CarGurus, and Yelp are equally important since they capture customers already researching repair services and carry significant weight for local automotive businesses. These platforms influence both your online reputation and search visibility in automotive-related searches. Reviewflowz monitors all major automotive review sites plus 200+ others, giving you complete coverage without managing multiple platforms separately.
How do I measure review performance against other shops?
Review conversion rate is the only metric that matters: total reviews divided by total repair orders. A shop with 500 reviews from 10,000 ROs (5% rate) is underperforming compared to one with 200 reviews from 2,000 ROs (10% rate). Since Reviewflowz integrates with Tekmetric, it automatically tracks your repair orders and calculates your true conversion rate, so you can benchmark against the 7.5% average across all Reviewflowz customers and identify improvement opportunities.
How does Tekmetric trigger the review request automatically?
When you close a repair order in Tekmetric, Reviewflowz detects this status change and immediately sends a review request to the customer through your preferred channel: email, SMS, or WhatsApp. You configure the trigger once by connecting your Tekmetric account and selecting your communication method. After that, every completed repair order automatically generates a review request without any manual work from your service advisors or office staff.
Can automotive shops send review requests through WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with approximately 98% open rates compared to roughly 20% for email. WhatsApp requests automatically trigger from Tekmetric when repair orders close, vehicles get delivered, or services complete. This is particularly valuable for shops serving customers who prefer WhatsApp communication or in markets where WhatsApp is the primary messaging platform. Pricing varies by country but follows the same pay-as-you-go model as email and SMS.
How do I track which service advisors get the most reviews?
Reviewflowz automatically attributes reviews to service advisors using Tekmetric's repair order data without customers needing to mention names. When repair orders close, the system knows which advisor handled the job, so incoming reviews get attributed correctly. This gives you detailed performance tracking showing reviews per advisor, conversion rates by team member, and leaderboards to motivate staff. Plus, reviews read naturally without obvious name-dropping that Google tends to flag and remove.
How long does Tekmetric integration setup take?
Setup takes under 15 minutes with no developer or IT support required. Simply connect your Tekmetric account through the integration dashboard, choose your trigger events (like repair order closed), select your preferred messaging channel, and you're live. Your first automated review request goes out the same day you complete setup. The integration runs continuously after initial configuration with no ongoing maintenance needed.
What does it cost to send review requests through Tekmetric?
Email review requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive shops, this works out to just pennies per review collected. With the average 7.5% conversion rate across Reviewflowz customers, you'd get about 75 reviews from 1,000 email requests, making your cost roughly 7 cents per review. WhatsApp pricing varies by country but follows the same pay-per-use model.
