Every closed Tekmetric repair order asks for a review
Everything you need for reviews, with nothing you don't.
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- Every closed repair order asks for a review
- Each review credited to the service advisor
Tekmetric is connected to Reviewflowz. Trigger in Tekmetric: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Dana Whitfield.
Repair order #18452 
Closing a repair order sends the review request
When a repair order is closed in Tekmetric, Reviewflowz starts the campaign. The customer gets the request by SMS, email or WhatsApp, on the timeline you set.
Nobody on the service drive has to remember to ask. Every closed repair order gets its request, even on your busiest day.
When a repair order is closed in Tekmetric, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets asked
The request goes to the customer on the closed repair order, straight to their phone. The link opens the review platform that needs reviews most.
Every customer is asked the same way. There is no rating pre-screen, so happy and unhappy customers both get the link.
When a repair order is closed in Tekmetric, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: Maple Street, Riverside, Eastgate.
Connect Tekmetric and start asking today
Connect Tekmetric in minutes and every closed repair order sends a review request.
Each review credited to the repair order's service advisor
Reviewflowz reads which service advisor is on the repair order. When the review comes in, it is saved against that repair order and credited to that advisor.
Customers don't need to mention anyone by name. You see which advisors bring in reviews without coaching a single customer.
The repair order in Tekmetric records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Tekmetric integration: questions
How does Tekmetric trigger the review request automatically?
When you close a repair order in Tekmetric, Reviewflowz sends the customer a review request by email, SMS or WhatsApp. You connect Tekmetric from Integrations in Reviewflowz in minutes, with no demo. After that, every closed repair order asks for a review on its own.
Who gets the review request?
The customer on the closed repair order. The link opens the review platform that needs reviews most, and there is no rating pre-screen, so every customer is asked the same way.
What happens to repair orders that are never closed?
Nothing is sent. Reviewflowz only sends a request once a repair order is closed in Tekmetric, so a repair order that stays open never messages the customer.
We run several locations. Does each get its own reviews?
Yes. Reviewflowz maps each Tekmetric location to the right Google profile. A repair order closed at one location sends its customer to that location's profile.
How do I track which service advisors get the most reviews?
Reviewflowz reads the service advisor on each repair order and credits every review to that advisor. Customers never need to mention a name, and Reviewflowz imports past repair orders so you can see each advisor's conversion rate. Past customers are never messaged.
What does it cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. You can start with a 14-day trial, no card.