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Automated review requests from Reynolds & Reynolds
When you close a repair order or deliver a vehicle in Reynolds & Reynolds, Reviewflowz automatically sends a review request to that customer via email, SMS, or WhatsApp within minutes. No manual lists, no forgotten follow-ups, no extra clicks in your DMS. Your service advisors focus on the next customer while review requests handle themselves. Set your triggers once (RO closed, vehicle delivered, service completed) and every qualifying customer gets asked. With our average 7.5% conversion rate across all customers, a busy service drive processing 200 ROs monthly can expect about 15 new reviews without any additional work.
Identify your best customers in Reynolds & Reynolds
Your 5-star reviewers are your most valuable customers, but most dealerships never know who they are. When someone leaves a positive review on Google, DealerRater, or Cars.com, that data flows directly back into their Reynolds & Reynolds customer record and repair order history. Now your service advisors can see which customers are actively promoting your dealership online. These are the people to ask for video testimonials, referrals to friends and family, or to service their other vehicles. Your best marketing assets are customers who already love you, but only if you can identify them systematically rather than hoping to stumble across their reviews.
Staff review attribution without customer name-drops
Most dealerships ask customers to mention their service advisor by name in reviews, but this creates two problems: Google often flags name-drop reviews as potentially fake, and customers frequently forget or misspell names. Because Reviewflowz connects directly to your Reynolds & Reynolds data, it already knows which advisor handled each repair order or which salesperson completed each deal. When reviews arrive on any platform, they're automatically attributed to the right staff member without requiring customer mentions. Your reviews read naturally, avoid Google's spam filters, and you still get detailed performance tracking for individual advisors, technicians, and sales staff across all 200+ platforms we monitor.
How serious are you about your reviews?
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Raw review counts are misleading without context. A shop with 400 Google reviews sounds impressive until you learn they processed 12,000 repair orders last year, giving them a 3.3% conversion rate. Their competitor with 150 reviews from 800 ROs has an 18.8% rate and likely stronger local SEO performance. Reynolds & Reynolds integration gives Reviewflowz your actual customer volume, so instead of vanity metrics, you see meaningful data: 287 ROs this month, 31 reviews collected, 10.8% conversion rate. This metric matters because it shows how effectively you're converting satisfied customers into online advocates, helping you optimize your review strategy based on real performance rather than raw numbers.
AI auto-replies to dealership reviews
Responding to every review improves your Google ranking and shows future customers you care, but service advisors don't have time to monitor Google, DealerRater, CarGurus, Cars.com, and dozens of other automotive review sites. Reviewflowz uses AI to generate replies that match your dealership's tone, whether that's professional and formal or friendly and conversational. The AI understands automotive terminology and common customer concerns about service quality, pricing, and wait times. You can approve each reply before it posts or set them to publish automatically. Either way, no review goes unanswered across any platform, and customers see consistent engagement from your team without pulling your staff away from the service drive.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which automotive review sites does Reviewflowz monitor?
Reviewflowz monitors Google Reviews (most critical for local search), plus automotive-specific platforms like DealerRater, Cars.com, CarGurus, Facebook, Yelp, and 195+ other review sites from one dashboard. Google Reviews drive the most customer discovery since they appear directly in search results and Maps listings, but automotive shoppers heavily research on DealerRater and Cars.com before choosing service departments or making vehicle purchases. Missing negative feedback on any of these platforms can damage your reputation, while positive reviews build trust across multiple customer touchpoints. Rather than manually checking each site, you get alerts and analytics for all platforms where your dealership might be reviewed.
How do I measure dealership review performance properly?
Calculate your review conversion rate by dividing total reviews by repair orders or vehicle sales, not just counting raw review numbers. A dealership with 50 reviews from 400 ROs has a 12.5% conversion rate, which outperforms a competitor with 200 reviews from 3,000 ROs (6.7% rate). Since Reviewflowz pulls data directly from Reynolds & Reynolds, it automatically tracks your RO volume and calculates this conversion rate for you. This shows how effectively you're converting satisfied customers into online reviews, which is the metric that actually drives local SEO performance and helps identify opportunities to improve your review collection process.
How are review requests triggered from Reynolds & Reynolds?
Reviewflowz connects to your Reynolds & Reynolds DMS and monitors for specific trigger events you configure, such as repair order status changes to 'closed' or vehicle delivery confirmations. When these events occur, the system immediately sends a review request to the customer using their contact information from the RO or deal jacket. You choose whether requests go via email ($5 per 1,000), SMS ($5 per 100), or WhatsApp during initial setup. The integration works in real-time, so customers receive review requests within minutes of completing service or taking delivery, when their experience is still fresh and they're most likely to respond positively.
Does Reviewflowz work with WhatsApp for car dealerships?
Yes, Reviewflowz sends review requests via WhatsApp with approximately 98% open rates, significantly higher than email's typical 20% rate. WhatsApp requests are triggered automatically from Reynolds & Reynolds events like RO closures or vehicle deliveries, just like email and SMS options. Many customers prefer WhatsApp for business communications, especially younger demographics who may ignore email or SMS messages. Pricing varies by country for WhatsApp messaging. The higher engagement rates often justify the cost difference, particularly for high-value customers like luxury vehicle owners or commercial fleet accounts where each review has significant impact on future business.
Can I track which service advisors get the most reviews?
Yes, because Reviewflowz accesses your Reynolds & Reynolds repair order data, it automatically knows which service advisor handled each RO, which technician performed the work, or which salesperson completed each deal. When reviews are submitted on any platform, they're immediately attributed to the correct staff member without requiring customers to mention names in their reviews. This gives you leaderboards showing review conversion rates by individual advisor, department performance comparisons, and identification of top performers. The automatic attribution also helps avoid Google's tendency to flag reviews that specifically mention employee names, keeping more of your positive reviews visible to potential customers.
How long does Reynolds & Reynolds integration take to set up?
Setup typically takes under 15 minutes with no IT department or developer required. You'll connect your Reynolds & Reynolds system, select which events trigger review requests (like RO closed or vehicle delivered), choose your communication method (email, SMS, or WhatsApp), and configure any timing delays if desired. Once connected, Reviewflowz begins monitoring your DMS immediately and can send the first review requests the same day. The integration is read-only, so it won't affect your existing Reynolds & Reynolds workflows or data. Most dealerships are collecting reviews within hours of completing setup, with no disruption to service operations.
What do Reynolds & Reynolds review requests cost?
Email review requests cost $5 per 1,000 sends, SMS costs $5 per 100 sends, and WhatsApp pricing varies by country. All pricing is pay-as-you-go with no monthly minimums, contracts, or setup fees. For most dealerships, this works out to just pennies per review collected. A typical service department processing 300 repair orders monthly and achieving our average 7.5% conversion rate would spend about $1.50 for email requests but collect approximately 23 new reviews, making the cost extremely low compared to the value each review provides for local SEO, customer trust, and competitive positioning in your market.
