Every closed Tekion repair order asks for a review
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- Every closed repair order asks for a review
- Each review credited to the service advisor
Tekion is connected to Reviewflowz. Trigger in Tekion: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Reyes.
Repair Order #48213 
A review request goes out when the repair order closes
When a repair order closes in Tekion, Reviewflowz starts the review campaign for that customer. The first message goes out by SMS, email or WhatsApp, and follow-ups run on the timeline you set.
Nobody on your service team has to remember to ask. Every closed repair order gets the same request.
When a repair order is closed in Tekion, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The request goes to the customer on the closed repair order, on their phone or in their inbox. One tap opens the review platform that needs reviews most right now.
There is no rating pre-screen. Every customer is asked the same way, happy or not.
When a repair order is closed in Tekion, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the dealership: Cedar Ridge Motors, Harbor Point Auto, Mill Creek Motors.
Connect Tekion and start asking
Your next closed repair order sends its own review request.
Each review credited to the repair order's service advisor
Reviewflowz saves each review against the repair order that triggered it and credits it to the service advisor on that order. Customers never have to type a name into the review.
You see every service advisor's reviews and conversion rate, including from repair orders closed before you connected.
The repair order in Tekion records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Tekion integration: questions
When does the review request go out after a Tekion repair order closes?
Reviewflowz sends the first request once the repair order closes in Tekion, on the timing you set in the campaign. Follow-ups by SMS, email or WhatsApp run on the same timeline.
Who gets asked for a review?
The customer on the closed repair order. Every customer is asked, with no rating pre-screen, and the link opens the review platform that needs reviews most.
What about repair orders that never close?
A request only goes out when a repair order closes. A repair order that stays open sends nothing, so nobody is asked about work that wasn't finished.
We run several dealerships on Tekion. Does each get its own reviews?
Yes. Reviewflowz maps each Tekion dealership to its own Google profile, so a customer of one dealership is sent to that dealership's reviews.
How does credit to service advisors work?
Reviewflowz reads the service advisor on the Tekion repair order and credits the review to that person. Past repair orders are imported for reporting, so each advisor's conversion rate starts with history, and past customers are never messaged.
What does the Tekion integration cost, and how do I connect it?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month, plus $5 per 1,000 emails and $5 per 100 SMS. Connect Tekion from Integrations in Reviewflowz in minutes, with no demo. The 14-day trial needs no card.