Every delivery asked, credited and answered

Ask every closed route, credit the driver, answer within the hour, export the record.

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  • Credited from the Onfleet task
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Every branch connected in five minutes

Search each branch’s Google profile, paste the Glassdoor and Indeed pages, and every review you have ever had imports while you upload the driver list. Free for 14 days, no credit card, no demo call.

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Thank-yous posted, damage claims held for you

Four- and five-star Google reviews get a thank-you within the hour from an agent that writes like your past replies. A damage complaint waits for you with the draft written, your claims desk’s number in it and nothing argued; change a word and post it.

Vic Castellano's 3★ Google review of Ridgeline Charlotte ("Movers were great. The dresser arrived with a cracked leg and I’m still waiting on the claim.") is queued for Renee with an AI draft shaped by the agent's instructions (Never argue a damage claim in public; Always give Wade’s line). Renee adds “today” and posts it: "Vic, thank you for the word about the crew, and I’m sorry about the dresser and the wait on the claim. Wade on our claims desk is on 704-555-0142 and will pick this up today. – Renee, Ridgeline Moving & Delivery". Posted on Google. Beside it, last night's 2 5★ Google reviews of Asheville deliveries were answered automatically, each tagged with the agent that sent it.

Credited to the driver on the Onfleet task

A delivery review that names nobody is matched to the recipient on the Onfleet task and credited to its driver, already confirmed. The driver board ranks every driver by five-star reviews; a misspelt name waits for one click.

A 5-star Google review on Ridgeline Asheville by Harold Pettigrew, “Two fellas brought the sectional in through the back and had it built in twenty minutes.”, names nobody. Reviewflowz matches the reviewer to the customer on Onfleet task 7652, Route 2 on 26 September, and credits it to Kyle Sandoval, the driver on that task, already confirmed; he moves from 60 to 61 five-star reviews. The Asheville driver board, five-star reviews in 2026 to date: Kyle Sandoval 61, Marcus Delgado 44, Jenna Whitlock 38, Ray Tillman 12, since July. One doubtful match waits to be confirmed or rejected: a review that wrote “Marcos and his partner”, matched to Marcus Delgado.

The delivery record your retailer reads at renewal

Every delivery review of the quarter, with rating, driver and reply, in Excel the moment you ask, and a by-month table of rating and reply time beside it. Hand the retailer’s buyer the whole file, complaints and replies included, before the renewal meeting.

asheville-delivery-q3.csv: Asheville · Delivery · 1 Jul–30 Sep · all ratings, 118 rows with the date, rating, review, the driver credited and the reply date. Two rows: 12 Sep, 5 stars, Glenda Pruitt, “Called from the truck forty minutes out and carried the hutch in without a scuff.”, Marcus Delgado, replied 12 Sep; 3 Sep, 2 stars, Tom Ashworth, “Box spring left in the driveway because the stairs ‘weren’t on the ticket’.”, Ray Tillman, replied 3 Sep; then 116 more rows. Downloads to Excel when you ask. Exported Thu 16:40 by Renee. Asheville deliveries, by month (rating, reviews, reply time): Jul 4.5, 37 reviews, 1h 40m; Aug 4.6, 41 reviews, 1h 05m; Sep 4.7, 40 reviews, 55m. For the retailer’s buyer, complaints included.

This morning’s reviews on your quote page

A widget on your quote page shows your newest four- and five-star Google reviews, so a household comparing movers reads today’s. Ask Claude, through the Reviewflowz connector, for reviews that say the bill matched the quote, and paste three into your estimate email.

A Claude chat using the Reviewflowz connector. Asked “Five-star reviews from this year, Charlotte and Raleigh, that say the bill matched the quote”, Claude calls Reviewflowz get_reviews and quotes the customers' reviews, each with its stars, branch and a link: “Final bill was the number on the estimate, to the dollar.” (Charlotte), “No surprise fees; the quote was the bill.” (Raleigh), “Paid exactly what the estimate said, stairs and all.” (Raleigh). The quotes land in the Ridgeline estimate email under “What customers say about our estimates”. Beside it, ridgelinemoving.com/quote runs a review widget filtered to Google, all branches, 4 stars and up, showing Noreen Kowalczyk's review: “Teo’s crew had the apartment empty by ten and nothing was chipped.”

Close the route and the household is asked

A delivery marked complete in Onfleet texts the household within the hour, pointing at that branch’s Google profile and carrying the driver; Supermove and MoveitPro ask the same way when the move closes. The driver’s QR code goes on the signed delivery note, and the retailer’s buyer is never asked.

When a delivery is marked complete in Onfleet, the household gets a text within the hour, and a second text on day three on the same sequence, which stops the moment they review. The text opens that branch’s Google profile, with the driver attached. Kyle Sandoval marks Celia Brandt’s delivery complete in Onfleet, task #7708 on Asheville Route 3, at 15:52; at 16:20 she gets “Thanks for having Ridgeline deliver today, Celia. How did Kyle’s crew do?”, pointing at Ridgeline Asheville’s Google profile and carrying Kyle. The next morning she leaves 5 stars: “Kyle’s crew brought the dining set in through the rain and dried every chair.” A move marked complete in Supermove or MoveitPro, or its invoice marked paid in MoverBase, asks the same way. Kyle’s own QR code goes on the signed delivery note, for the household with no mobile on the order and the driver who asks at the door. The retailer’s buyer is never asked; they get the delivery report.

Delivery reviews by branch, driver reviews beside them

Each branch’s Google reviews land in one feed, tagged on arrival, with Glassdoor and Indeed in a second lane for the drivers you are hiring. Two stars or below reaches that branch’s Slack channel the same morning, with a Reply button on the card.

Reviews from each branch's Google profile, plus Glassdoor and Indeed for recruiting (Google, Asheville; Google, Charlotte; Google, Raleigh; Glassdoor, Recruiting; Indeed, Recruiting), land in one feed, tagged on arrival. Bettina Shaw's 2-star google review, “A two-man delivery showed up as one man. He couldn’t get the wardrobe up the stairs alone.”, is labelled Asheville and tagged Crew size. At two stars or less, it goes on as an alert to the #asheville-deliveries channel in Slack, with a Reply button. Dwight Ferrell's 5-star google review, “Got the tracking link, watched the truck come up the mountain, and they were in and out in fifteen minutes.”, is labelled Asheville and tagged Tracking. In the recruiting lane: Delivery driver's 3-star glassdoor review (Current employee), “Routes are fair and the trucks are new. Saturday retail runs are mandatory in November.”, is labelled Asheville.

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Questions movers and delivery teams ask

Which review platforms matter most for logistics companies?

For a mover or a delivery operator, Google: one profile per branch, where the household comparing movers and the retailer’s buyer both look. Add Glassdoor and Indeed for the drivers you are hiring; they rank for your name too. Reviewflowz brings every branch’s Google reviews and the driver reviews into one feed, tagged on arrival, with replies posted directly on Google. Load boards and carrier rating sites are not monitored. See review monitoring.

How do I measure review performance for my logistics business?

Per branch and per month: average rating, new reviews and reply time, as one table in a custom report, plus the driver board, which ranks every driver by five-star reviews over any date range. Filter the reviews by a tag like “Delivery” and export them, with the rating, the driver credited and your reply, to Excel the moment you ask; there is no scheduled export, so you run it before the retailer’s review meeting and hand over the whole file. See review exports.

Can logistics software trigger review requests automatically?

Yes. Connect Onfleet and a delivery marked complete asks the household on the task; connect Supermove or MoveitPro and a move marked complete does the same, and MoverBase asks when the invoice is marked paid. The request points at that branch’s Google profile and carries the driver or crew lead, so the review is credited without anyone typing a name. Each connection is self-serve, under 15 minutes, with no developer and no demo; past customers are never messaged. See Onfleet and Reviewflowz.

What's the best way to ask logistics customers for reviews?

A text within the hour of the delivery being marked complete, while the sofa is still new, then one reminder text on day three on the same sequence; it stops the moment they review. The driver’s own QR code on the signed delivery note covers the household with no mobile on the order and the driver who asks at the door. Ask the household that received the delivery, never the retailer’s buyer or anyone on the contract: they get the delivery report instead. See review requests.

How do I track which drivers get the best reviews?

From the delivery record. Connect Onfleet and a review that names nobody is matched to the recipient on the task and credited to the driver on it, already confirmed. A review that names someone, or spells it “Marcos”, is read against your team list, and a doubtful match waits in a confirm-or-reject tab, one click each. The driver board ranks every driver by five-star reviews, filtered by branch or team and any date range, and each driver sees their own reviews and QR code in the companion app. See review attribution.

Do logistics companies need to respond to all reviews?

Answer every one, and let the rules decide who writes it. Four- and five-star Google reviews get a thank-you within the hour from an agent trained on your past replies, signed in your name. Three stars or below waits for you with the draft written under your instructions: never argue a quote or a damage claim in public, always give your claims desk’s line. You read it, change a word if you want, and post; it goes straight to Google. Glassdoor and Indeed replies are drafted for you to post. See AI review replies.

What does logistics review management cost?

Start with a 14-day free trial, no credit card and no demo call: connect each branch’s Google profile in the first five minutes and your past reviews import. Plans are per location, and review requests by text or email use message credits; both are on the pricing page.

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