Ask every booked ride, answer every review, credit every chauffeur and report the number.
Add each base’s Google profile, then Yelp, Tripadvisor and Facebook, and your past reviews import while you connect TaxiCaller and add the chauffeurs who will be credited. Free for 14 days, no credit card, no demo call.
Mark a ride completed in TaxiCaller and the passenger gets a text or email with your Google link; app and street rides with no contact are not asked. The chauffeur’s QR card in the seat-back pocket asks those, and the month-end statement carries your link for the corporate booker.
When a ride is marked Completed in TaxiCaller, the passenger gets a text or email with Beacon’s Google link. Deshawn Mabry’s 4:55 pm Logan pickup is marked Completed at 5:38; at 5:58 Catherine Albright gets a text with the link to Beacon’s Boston Google profile and leaves 5 stars: “Deshawn was outside at 4:55 with the trunk open. Made a 6:30 flight with time for coffee.” A street ride with no mobile number or email is not asked. The chauffeur’s QR card in the seat-back pocket asks app and street rides with no contact, and Calvin Shore’s month-end statement carries the same Google link for the corporate booker.
Each base’s Google profile, Yelp, Tripadvisor and Facebook land in one feed, French reviews translated, every review tagged on arrival, and a 1★ that flips to 5★ keeps its history. The passenger app’s 4.9 stays inside the app; this is the number the corporate booker checks.
In the TaxiCaller app, the passengers' rating is 4.9 from 2,180 ratings, visible to nobody outside the app. Separately, the public review sites (Google Boston, Google Providence, Yelp, Tripadvisor, Facebook) land in one feed; Google shows 4.8 from 310 reviews, up from 38. Amélie Lemaire's 4-star Google review, “Punctual chauffeur, spotless car, but the child seat we asked for wasn’t fitted.”, translated from the original, “Chauffeur ponctuel, voiture impeccable, mais le siège enfant demandé n’était pas installé.”, tagged Child seat. Ines Duarte's 5-star Google review, “They refunded the wait time and called to say so.”, changed from 1 star with its history kept. Priya Raman's 5-star Tripadvisor review, “Driver at arrivals with a name board, fare exactly as quoted.”.
An agent that writes from your past replies, tested on the reviews you already answered, posts 4 and 5★ Google replies in your name within the hour. Three stars or below waits for you with the draft written, and on Yelp and Tripadvisor a link opens the page where you paste it.
Nicole Hargrove leaves a two-star Yelp review: “Driver was 25 minutes late for a 6am pickup and nobody called.” Three stars or below is held for Marisol, with the reply already drafted by the AI reply agent: “Nicole, 25 minutes late with no call is not our standard. I’ve pulled the trip record and spoken to the chauffeur and the dispatcher on shift, and you’ll hear from me today about the fare. – Marisol Vega, Beacon Executive Cars”. Marisol approves it; one click copies the reply and opens the review on Yelp, where she pastes it. Four and five-star Google reviews are answered by the rule.
Reviewflowz reads the chauffeur’s name in the review, first name, nickname or misspelt, and credits the review to them. The board ranks your chauffeurs by public reviews credited, not in-app stars.
A passenger review on Google from Hiroshi Tanaka says “Marko met us at arrivals, courteous, and the car was spotless.” Reviewflowz matches the misspelt name Marko to the chauffeur Marco Arroyo, whose reviews credited go from 13 to 14. Who is getting reviews: Deshawn Mabry, airport lead, 19; Marco Arroyo 14; Donna Rinaldi 12; Bartek Zielinski 7.
Five-star reviews credited and average rating per chauffeur for the quarter, with the top complaint tags beside them, in Excel the moment you ask. The same report grouped by base gives the Google rating and review count the vendor questionnaire asks for.
Reviewflowz Chauffeur report, Q3: Deshawn Mabry 19 five-star reviews, 4.9; Marco Arroyo 14 five-star reviews, 4.8; Donna Rinaldi 12 five-star reviews, 4.9; Bartek Zielinski 7 five-star reviews, 4.7. One click on Excel downloads chauffeurs-q3.xlsx with the same numbers. Top tags: Fare 11, Child seat 4, Late 3; under Fare, Mark Ellison's Google 1-star review: “Quoted $95, charged $140 with tolls and ‘wait time’.” By base: Google Boston 4.8 from 262 reviews, Google Providence 4.7 from 48 reviews.
Filter reviews by tag, base or rating and embed them where the account is won: the corporate travel page shows the reviews tagged Corporate, and new ones refresh the widget on their own. The questionnaire gets the Google link beside the number, not a screenshot of the app.
TaxiCaller is the trigger: a ride marked completed asks the passenger on the booking, wherever it carries a mobile number or email. Pick the dispatch, CRM or accounting tool you run to see how it connects to Reviewflowz.
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Which rides can be asked, who gets the credit, and what the corporate booker sees.
A ride marked completed in TaxiCaller sends the passenger on that booking a text or email with your Google link, wherever the booking carries a mobile number or email. App and street rides with no contact are not asked, and past passengers imported from TaxiCaller are never messaged. The chauffeur’s QR card in the seat-back pocket covers the rides with no number, and the review link in the month-end statement reaches the corporate booker. Every one of those links opens the Google profile of the base that needs the review; see review requests.
No. The app rating lives inside TaxiCaller, nobody outside sees it, and Reviewflowz does not import it. The corporate travel booker and the vendor questionnaire ask for the Google rating and review count, so the same report grouped by base gives you both numbers in Excel the moment you ask, with the Google link to paste beside them. See exports.
Reviewflowz reads the chauffeur’s name in the review text, first name, last name, a nickname you add once, or a misspelling, and credits the review to that chauffeur. A doubtful match waits in the queue for you to confirm or reject. A review that names nobody stays uncredited: Reviewflowz does not credit from the TaxiCaller trip record. The board ranks your chauffeurs by public reviews credited, not in-app stars; see attribution.
On Google and Facebook the reply posts directly in your name. On Yelp and Tripadvisor Reviewflowz writes the reply and a link opens the review’s page, where you paste it. Your rules decide what posts, holds or is ignored by platform and star rating, and a held review arrives with the draft already written, so approving is reading and editing. See replies.
No. A corporate rider’s movements are confidential, so a reply never names the passenger’s company, destination or schedule, even when the review does. Drafts continue your own past replies, and a rule holds any review you choose, by star rating or platform, for you to read and edit before it goes out.
No. Reviewflowz sits beside your dispatch system and reads one thing from it: the moment a ride is marked completed in TaxiCaller, which sends the passenger on the booking a review request. Bookings, fares and dispatch stay where they are. Connect TaxiCaller from Integrations in Reviewflowz in minutes, and find the CRM and accounting tools a chauffeur company runs in the integrations catalog.
Yes, for SMS: Reviewflowz asks you for a signed consent attestation before the first text goes out, and a passenger who replies STOP is unsubscribed. Email needs nothing beyond the campaign. Either way one channel runs per request sequence, up to three messages, and the sequence stops the moment the passenger reviews, clicks the link or unsubscribes.
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