Every closed Shop-Ware repair order asks for a review
Everything you need for reviews, with nothing you don't.
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- Every closed repair order asks for a review
- Each review credited to the service advisor
Shop-Ware is connected to Reviewflowz. Trigger in Shop-Ware: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #4821 
A review request goes out when the repair order closes
When a repair order closes in Shop-Ware, Reviewflowz sends the customer a review request by SMS, email or WhatsApp. You set the timing and the channels once.
Every closed repair order after that follows the same campaign. Your service advisors keep working on cars and nobody has to remember to ask.
When a repair order is closed in Shop-Ware, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the ask
Reviewflowz asks the customer on the closed repair order, on their phone or in their inbox. The link opens the review platform that needs reviews most.
Every customer gets the same request. There is no rating screen first and no filtering of who gets asked.
When a repair order is closed in Shop-Ware, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the shop: Eastside Auto Care, Northgate Auto Care, Riverside Auto Care.
Connect Shop-Ware in minutes
Every repair order that closes from today sends its customer a review request.
Each review credited to the service advisor on the repair order
Reviewflowz reads the service advisor on the Shop-Ware repair order and credits the review to them. Customers never have to name anyone, so reviews read naturally.
Past repair orders import for reporting, so you see each advisor's conversion rate from day one. Past customers are never messaged.
The repair order in Shop-Ware records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Shop-Ware integration: questions
When does a Shop-Ware customer get the review request?
Reviewflowz sends the request when the repair order closes in Shop-Ware. You choose the delay and the channel order, SMS, email or WhatsApp, once, and every closed repair order follows it.
Who gets asked for a review?
The customer on the closed repair order. Every customer gets the same request with no rating screen first, and the link opens the review platform that needs reviews most.
What about repair orders that never close?
The request only fires when a repair order closes. A repair order that stays open never sends a request, so nobody is asked for work that was not finished.
How are reviews credited to Shop-Ware staff?
Reviewflowz credits each review to the service advisor on the Shop-Ware repair order. Customers never have to mention a name, and you see each advisor's conversion rate, including history from imported past repair orders.
How do I connect Shop-Ware to Reviewflowz?
Connect Shop-Ware from Integrations in Reviewflowz. It takes minutes, is self-serve and needs no demo. Past repair orders import for reporting, and past customers are never messaged.
What does the Shop-Ware integration cost?
Reviewflowz is $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. You can start with a 14-day trial, no card needed.