Cada encomenda concluída dá origem a um pedido de avaliação
When an order is fulfilled, reservation is honored, or delivery is completed in Toast, Reviewflowz automatically sends a review request to your diner via email, SMS, or WhatsApp. Set it up once and every single guest gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest diners, flagged in Toast
When a guest leaves a 5-star review on Google or Yelp, that signal flows directly into Toast and attaches to their customer profile. Now your servers and managers instantly know who your biggest fans are right inside the system they use every day. Ask these promoters for video testimonials, referrals, or social media shoutouts to turn happy diners into your most powerful marketing engine.
Staff attribution without the name drop
Most restaurants ask diners to mention their server or manager by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Toast, it already knows which server, chef, or manager handled each order or table. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
Leva as tuas avaliações a sério?
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A restaurant with 500 reviews sounds impressive until you realize they served 50,000 orders. That's a 1% conversion rate. Your competitor down the street has 200 reviews from 5,000 orders. A 4% rate means they're winning. Because Reviewflowz connects to Toast, it knows exactly how many orders and reservations you completed. So instead of celebrating raw numbers, you see: 1,247 orders this month, 89 reviews, 7.1% conversion rate.
A IA responde automaticamente a todas as avaliações.
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para regressarem. Mas que empregado de mesa, chef ou gerente tem tempo para responder a todas as avaliações no Google, Yelp, DoorDash, OpenTable e dezenas de outras plataformas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, que parecem ter vindo do seu restaurante. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Quais são os sites de avaliações mais importantes para os restaurantes?
Google Reviews is always the #1 priority since it directly impacts local search rankings and visibility, but Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and Facebook are equally crucial for domain authority and industry-specific customer discovery. Each platform serves different customer segments, with delivery apps capturing takeout customers, OpenTable reaching reservation-based diners, and TripAdvisor influencing tourists and special occasion diners. Reviewflowz monitors all these critical platforms plus 200+ others from one centralized dashboard, ensuring you never miss feedback from any channel where your restaurant appears.
Como posso avaliar o desempenho das minhas avaliações?
Most restaurants make the mistake of tracking raw review counts, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with your Toast POS system, we calculate your true review conversion rate by dividing your reviews by your actual order count. A restaurant with 80 reviews from 2,000 orders (4% conversion rate) is significantly outperforming one with 200 reviews from 15,000 orders (1.3% conversion rate).
Como é que o pedido de revisão é efetivamente enviado?
When Toast marks an order as complete, a reservation as fulfilled, or a delivery as finished, Reviewflowz automatically triggers a review request to that customer via your chosen channel (email, SMS, or WhatsApp). You configure this once in your dashboard by selecting the Toast event trigger and communication method. From that point forward, every qualifying customer receives a review request without any manual work from your team.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it highly effective especially in markets where it's the primary communication channel. Just like email and SMS, WhatsApp requests are triggered automatically from Toast when meals are completed, orders fulfilled, or deliveries made.
Posso saber qual é o servidor, o chef ou o gestor que gera mais avaliações?
Yes! Since Reviewflowz integrates directly with your Toast POS system, it automatically knows which staff member handled each order or table, so when reviews come in, they're instantly attributed to the right server, chef, or manager without guests needing to mention names. This gives you powerful staff performance tracking and leaderboards, plus it actually helps protect your reviews since Google tends to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Toast?
Setup takes just minutes, not days. You simply connect your Toast system to Reviewflowz, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country.
