Every closed check in Toast asks its guest for a review

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  • Every closed check asks for a review
  • Each Toast location mapped to its profile

Toast is connected to Reviewflowz. Trigger in Toast: closed. A review request is then sent by SMS to the guest, and the Google review that comes in is saved on the check.

A request after every closed check

Reviewflowz waits for the check's payment status to reach CLOSED, Toast's word for fully paid. A PAID check, with a payment applied but not yet adjusted for a tip, does not fire, and an OPEN check never does.

The send is timed from the check's closed time, so the SMS, email or WhatsApp lands when your campaign says. Toast updates an order many times; each order sends once.

When a check is closed in Toast, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.

The guest on the order gets asked, nobody else

The request goes to the guest's contact details on the Toast order and opens the review platform that needs reviews most. No rating pre-screen: every guest gets the same link.

Voided orders and guests with no phone or email are skipped. Guests from before you connected are never messaged.

When a check is closed in Toast, the guest gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the check and the location: Shoreditch, Canary Wharf, King's Cross.

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Each Toast location feeds its own Google profile

Every order carries the Toast location it came from. Map Shoreditch, Canary Wharf and King's Cross to their Google profiles once, and each request follows its location.

Open a new location in Toast and its orders go to your default profile until you map it.

A check from Toast (trigger: closed), with location Shoreditch, is matched by location to the right Google profile: Shoreditch, Canary Wharf or King's Cross. This one goes to Shoreditch.

What Reviewflowz reads from Toast

  • Payment status: CLOSED
    Fires the review request once the check is fully paid.
  • Closed time
    Starts the clock for your campaign's send delay.
  • Voided
    Voided orders never send a request.
  • Order
    One request per order, however often Toast updates it.
  • Location
    Picks the Google profile the request points to.
  • Guest first name
    Greets the guest by name in the message.
  • Guest phone
    The number the SMS or WhatsApp goes to.

Toast integration: questions

Which Toast plan do I need?

Toast gives API access with "an active subscription to Toast Restaurant Management Suite (RMS) Essentials" or higher. RMS also gives you the Toast Partner Integrations page in Toast Web.

Who on my team can connect Toast?

Toast requires the Manage Integrations permission for each location you connect. The person connecting must be "an active employee of that Toast location". An owner or manager with that permission can connect in minutes.

When does the request go out?

When the check's payment status is CLOSED, meaning fully paid. A check that is PAID but not yet adjusted for a tip waits until it closes. You set the delay after the closed time in your campaign.

What happens with voided orders?

Voided orders never send a request. Neither do open checks or guests with no phone or email on the order. Each order sends at most once, however many times Toast updates it.

I run several locations. How does that work?

Connect each Toast location and map it to its own Google profile. Every request points to the profile of the location the order came from. Pricing is per location.

How is this different from Toast Guest Feedback?

Guest Feedback collects ratings on Toast Go® handhelds and digital receipts, needs digital receipts enabled, and its Insights cover the last 30 days. Reviewflowz sends a request after every closed check that opens the review platform that needs reviews most.

What about consent and opt-outs?

Toast's order carries no marketing consent flag, so Reviewflowz keeps its own opt-out list: a guest who opts out is never asked again. There is no rating pre-screen; every guest gets the same link. Guests from before you connected are never messaged.

What does it cost?

$70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. The 14-day trial needs no card.