Dental Reputation Management, Without the Front Desk

Your practice software already marks the appointment complete. That is the only trigger this needs.

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They love how easy we've made it

It runs on the recall system you already trust

Your software already chases patients for their six-month recall. This runs on the same trigger: the appointment is marked complete, a request goes out by SMS or email, and a second follows if the first is ignored. Nobody at the desk asks anyone. Across Reviewflowz customers 7.5% of requests come back as a review, so a practice seeing 400 patients a month adds about 30.

Practice software appointment complete

Hygiene recall, 6 month

45 min

Erin M. · 2:15 pm

Request sent

15 min later

Text message · 2:30 pm

Thanks for coming in today, Erin. How did it go with Maria?

rvz.link/9fTq2

“Maria is the only hygienist who has ever made me not dread this.”

Erin M. · next morning

Reviewflowz

Answer the review without confirming they were here

A patient writes that their crown took three visits. The obvious reply confirms they had a crown, and that confirmation is the disclosure, not the wording. So the draft is built from replies your practice already published, borrowing phrases you use and none you never do. It apologises and gives a number to call, without naming a procedure. Nothing posts on a low rating until someone reads it.

Recovery agent read 2,180 of your replies
Replies you wrote

“Thanks for taking the time to tell us, and sorry it fell short.”Jun

“We would like to put it right. Please call us on (555) 010 2288 and ask for Kayla.”May

★★★★★ Tom H. new · 6 min ago

“Crown took three visits and nobody warned me it would take that long.”

Draft, in your words

“Thanks for taking the time to tell us, and sorry it took longer than you expected. Please call us on (555) 010 2288 and we will go through it with you.”

Fairview Dental

Held in your queue. Nothing posts on a low rating without a person.

Unlimited agents: recovery, recall, Spanish, one per practice.

See what is actually moving your rating

Connect one location and look at your own data. About five minutes, and your review history comes with it.

Try it Free for 14 days Book a custom demo

Ask the awkward questions where nobody else can read the answers

Some things you need to know and cannot ask in public. Whether the numbing worked. Whether the quote matched the bill. You write the questions, choose who gets asked, and the answers come back with no name attached and never reach a review site. Use it after you change something to find out whether it worked.

Private form Not published

After a treatment visit

Sent to patients seen at Fairview Dental, last 30 days

How comfortable were you during the appointment?

1 2 3 4 5
Not at all Completely

What would have made it easier?

Nobody said the numbing would take twenty minutes to work.

Answers arrive without a name and never reach a review site.

The complaint is almost never the dentistry

Read your own one-stars. They are about the wait, the front desk and the bill far more often than the treatment. Reviewflowz sorts every review into topics and splits each one positive against negative, per month and per practice. Clinical care will sit near the top. The two below it are the ones costing you patients.

What patients keep raising All reviews · last 90 days
Clinical care 1,104 mentions · 96% positive
Front desk 428 mentions · 61% positive
Wait times 386 mentions · 33% positive
Billing and quotes 297 mentions · 24% positive
Billing and quotes · extract

"…told me it was covered and then the bill came, and nobody could explain the difference…"

Patients follow the hygienist, so track the hygienist

Ask any practice what happens when a hygienist leaves. Reviewflowz attributes each review from the appointment record rather than the review text, so you see who is being named without coaching anyone into writing a name. Nicknames and misspellings are matched too. You get reviews and average rating per hygienist and per dentist, which is the number worth taking into a review meeting.

Who patients are naming Last 30 days
Avg New
  • MD Maria Delgado Hygienist 5.0 41
  • KB Kayla Brennan Hygienist 4.9 28
  • OP Owen Pike Dentist 4.9 22
97% match
Google ★★★★★ Priya S. · 14 Aug

“Maria talked me through every step and I did not tense up once. Booked six months ahead before I left.”

Appointment 45 min · #20841
MD Maria D. Hygiene recall, 14 Aug, 9:20am
Matched on Email on the chart +54 1 day after the visit +32 Named in the review +11

40 tools we connect with

Pull contacts out of the software you already run, and send review requests from it.

Start replying today

Your review history imports the moment you connect, so there is something to reply to from the first minute.

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FAQs

Which practice management systems does this work with?

Forty of them are listed above, including Dentrix, Eaglesoft, Curve, CareStack, Carestream, Denticon and Open Dental. The trigger is an appointment marked complete, so nothing changes about how the front desk works. If yours is not on the list, tell us what you run and we will look at it.

Do we ask after a cleaning or after treatment?

Both work, and they are different asks. A hygiene recall is routine and the patient is comfortable, which makes it the easier yes and the bigger volume. A completed treatment is higher stakes and produces the more specific review, which is the kind a nervous patient actually reads. You choose which appointment types trigger a request, so you can start with hygiene and add treatment once you have seen how it goes.

Can we reply to a patient review without breaking HIPAA?

Yes, as long as the reply never confirms the person was a patient. That is the part practices get wrong: it is the confirmation that is the disclosure, not the tone. Replies acknowledge the experience, apologise for it and move the conversation to a phone call, and they never reference a procedure, a diagnosis or an appointment. A person approves anything going out on a low rating.

What happens when a hygienist leaves?

Their reviews stay with the practice, and the history stays attributed to them, which is worth having when you are trying to work out how much of the schedule walked out of the door. New staff start clean, and reviews attach to them from their first appointment without anyone reconfiguring anything.

Can we ask patients something without it ending up on Google?

That is what a private form is. You write the questions, pick who gets asked, and the answers come back anonymous and stay inside the practice, so nothing touches a review profile. It is how you find out whether the numbing worked, whether the quote matched the bill, or whether a change you made to the schedule actually helped, without any of it becoming a public rating.

Which review platforms matter for a dental practice?

Google decides who appears when somebody searches for a dentist nearby, so it comes first by a distance. Healthgrades and Zocdoc carry weight with patients choosing between named providers, and Facebook still matters for practices whose community found them there. Reviewflowz watches those and the long tail from one inbox, so a one-star anywhere reaches the right person in minutes.

How long before requests start going out?

The same day. Sign in with Google, authorise Reviewflowz against your Business Profile and pick the practices you manage, which takes about five minutes and imports your review history while you watch. Then choose which appointment types fire a request. The next patient marked complete after that gets one. There is no onboarding fee and the 14-day trial does not ask for a card.

What does it cost for a single-site practice?

$45 a month for the practice. Requests are pay as you go on top: $5 per 1,000 emails and $5 per 100 SMS, with no monthly minimum, so a practice seeing a few hundred patients a month spends a few dollars on messaging. A second location is another $45, and you only add it when you open it.