Every fitting asked, every family answered

Not by appointment type: Reviewflowz asks after every appointment marked complete in your practice management system, after the delay you choose, whatever the appointment was for. The message is the same for all of them, the patient’s first name, the audiologist and the clinic, nothing from the row, so a patient asked after the test sees no “hearing test” and nothing that says why they came. The reviews that land are about the fitting and the first adjustment anyway, the evening the world came back, not the hour in the booth. See review requests.

Ask every patient after the fitting, by the channel that reaches them, not only the ones you expect to be pleased. Many hearing patients rarely text, so set the campaign to email: the address on the record is often the son’s or daughter’s, because they booked, and the request still greets the patient by first name and names the audiologist and nothing else. For patients the record holds no email for, the audiologist hands over her own printed card with a QR code at the fitting, her own link, so the review that follows is credited to her; SMS stays for the patients who do text. See review requests.

Anything that confirms nothing: not that her mother is a patient, not the visit, not the hearing aids, not the quote. She writes “Mum went in for a check and came out with a £3,800 quote for premium hearing aids she never asked for”; the draft thanks her by name, states the clinic’s own rule, a written quote for every option, the standard tier first, no decision asked for on the day, and gives the clinic manager’s direct line, without “her hearing aids”, “her quote” or “her appointment”. Reviewflowz builds it from the replies your clinic manager already posted and holds it in the approval queue until she approves it; then it posts on Google. See auto replies.

Google, before anything else: the son or daughter searching for a hearing clinic near their parent reads your Google profile, and that is where every request sends them. Your Facebook page next, and the group’s Trustpilot profile if it holds one. Reviewflowz watches the three from a search for each profile, no login shared, tags every review on arrival, and a review Google removes is flagged rather than quietly gone from the average. Missing a platform? Ask, and it goes live within two weeks or you get your money back. See monitoring.

Yes, and it is not a practice management system: it runs off yours. When Auditdata, Sycle or CounselEAR marks an appointment complete, Reviewflowz reads that it is complete, the contact on the record, the audiologist on the appointment and the clinic, sends the request after the delay you choose, and credits the audiologist even when the review names nobody. Nothing is written back; “Fitting · Hilary Sutherland” stays in your system and never reaches the message. Your Google profile and Facebook page are live in five minutes; connecting your practice management system is a separate step after that. See integrations.

With a tag rule of your own: a review that says “my dad”, “my mum”, “my father” or “my mother” is tagged Family on arrival, the rest Patient, across Google, Facebook and Trustpilot. The topic view then splits each topic positive against negative per tag, so Price reads 9 to 4 for patients and 4 to 11 for families, with “Dad came out with a quote for the top tier and no idea why.” behind the 11. The same tag filters the widget on your page for families and the monthly report you download to Excel. See monitoring and exports.

Yes: point the request at a private NPS or custom survey instead of your Google profile. It runs on the same trigger, the appointment marked complete, and the same email, and the answer lands in Reviewflowz and never on a review site, so you can ask whether every option came with a written quote and whether anyone felt pushed towards a higher tier. A family that says yes tells you there, not on Google, and the written-quote rule you set from it is what the Price column measures the month after. See review requests.