Every completed Dentrix appointment asks for a review
Everything you need for reviews, with nothing you don't.
- Completed appointments ask, cancelled ones don't
- No clinical detail in any message
- Reviews land on each location's Google profile
Dentrix is connected to Reviewflowz. Trigger in Dentrix: completed. A review request is then sent by SMS to the patient, and the Google review that comes in is saved on the appointment, credited to the provider, Lily Chen.
Appointment #3107 
A completed appointment sends the request
When a patient's appointment status in Dentrix shows the appointment is completed, Reviewflowz sends that patient a review request at the delay you set.
Reviewflowz sends only for completed appointments. A scheduled, confirmed, cancelled or no-show appointment is never a trigger.
When an appointment is completed in Dentrix, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
Every patient is asked, the same way
The request goes out by email, SMS or WhatsApp, with neutral wording and no rating pre-screen. It carries no clinical detail: no procedure, no treatment.
A patient with no email or phone on file is skipped.
When an appointment is completed in Dentrix, the patient gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the appointment and the location: Chelsea, Clapham, Marylebone.
Connect Dentrix to Reviewflowz
Confirm Reviewflowz as an authorized vendor in the Dentrix API Exchange, authorize the connection, and completed appointments start asking.
Each location asks for its own Google profile
Map each Dentrix Ascend location, or your Dentrix practice, to its Google profile. A request from Chelsea asks for a Chelsea review.
An appointment with no mapped location goes to the default profile you choose.
An appointment from Dentrix (trigger: completed), with location Chelsea, is matched by location to the right Google profile: Chelsea, Clapham or Marylebone. This one goes to Chelsea.
Past appointments count, past patients stay quiet
Reviewflowz imports past appointments for reporting, so you see conversion from the start.
Past patients are never messaged. Only appointments completed after you switch on send a request.
Every past appointment, counted per provider: Lily Chen, 33 reviews from 140 appointments, 24%; Ben Adeyemi, 31 reviews from 155 appointments, 20%; Amara Osei, 25 reviews from 132 appointments, 19%; Sofia Marin, 9 reviews from 60 appointments, 15%.
Ask every patient after a completed appointment
Start a 14-day trial with no card, then contact us to authorize your Dentrix or Dentrix Ascend connection.
What Reviewflowz reads from Dentrix
- Appointment statusSends the request when the appointment is completed
- AppointmentCompletion time, which starts the delay you set
- Patient contact detailsWhere the email, SMS or WhatsApp request goes
- Location (Dentrix Ascend)Which Google profile the request asks for
- Practice information (Dentrix)Which Google profile the request asks for
- Past appointmentsReporting only; past patients are never messaged
Dentrix integration: questions
How do I connect Dentrix?
Access runs through the Dentrix API Exchange, Henry Schein One's authorized-vendor program. Confirm Reviewflowz is listed as an authorized vendor, contact us, and authorize the connection. Reviewflowz then receives the credentials for your practice, and you map your locations and switch requests on.
Does it work with Dentrix and Dentrix Ascend?
Yes. Both connect through the Dentrix API Exchange as an authorized vendor. Dentrix Ascend connects over its cloud API. On-premise Dentrix connects over a password-protected ODBC connection.
When does the patient get the request?
After the appointment is completed in Dentrix, at the delay you set in your campaign. Dentrix Ascend notifies Reviewflowz when an appointment changes, so the delay starts from completion.
What about cancelled or no-show appointments?
They never send. Reviewflowz sends only for completed appointments, so scheduled, confirmed, cancelled and no-show appointments are not triggers. A patient with no email or phone on file is skipped.
What does the message contain?
Your wording, kept neutral, with no clinical detail: no procedure, no treatment. Every patient gets the same request, with no rating pre-screen. Your practice's own obligations for patient messaging still apply, so review your consent and opt-out process before switching on.
We run several locations. How does that work?
Each Dentrix Ascend location maps to its own Google profile, so a patient seen at Chelsea is asked for a Chelsea review. Any appointment without a mapped location goes to the default profile you choose. Reviewflowz is billed per location.
Will past patients get a message?
No. Past appointments are imported for reporting only. Only appointments completed after you switch on send a request.
What does it cost?
$70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. Dentrix API Exchange membership fees are charged to the vendor, and Reviewflowz carries them. The 14-day trial needs no card.