[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How does Open Dental trigger automated review requests?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz monitors specific events in your Open Dental system, typically when appointments are marked complete or when procedure codes are entered as finished. You configure which triggers activate review requests during setup: all completed appointments, only certain procedure codes like crowns or implants, or specific appointment types like hygiene visits. When the trigger event occurs in Open Dental, Reviewflowz automatically sends your patient a review request via SMS, email, or WhatsApp within minutes. The integration runs continuously in the background, so every qualifying appointment generates a review opportunity without manual intervention from your staff."}},{"@type":"Question","name":"Which review sites matter most for Open Dental users?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews dominates since most patients search there first, but Healthgrades and Zocdoc are crucial for dental practices because patients research specific procedures like implants, orthodontics, and cosmetic work on these platforms. According to BrightLocal Local Consumer Review Survey, 2024, 87% used Google to evaluate local businesses. Facebook and Yelp add credibility and catch different patient demographics. Reviewflowz monitors all major dental review sites plus 200+ others from one dashboard, so you capture feedback wherever patients choose to leave it. The key is consistent presence across platforms rather than focusing on just one site."}},{"@type":"Question","name":"Can I track which Open Dental providers get the most reviews?","acceptedAnswer":{"@type":"Answer","text":"Yes, review attribution happens automatically using Open Dental's provider assignments for each appointment. When Dr. Smith completes a crown prep and Dr. Jones does the final placement, you can configure whether the review credits to the primary provider or gets split. Your dashboard shows detailed performance: Dr. Smith averaged 18% review conversion on restorative work while Dr. Jones hit 12% on hygiene appointments. Use this data for staff coaching, bonus calculations, or identifying which providers need support with patient experience. The attribution works without patients mentioning provider names, which helps avoid Google's tendency to flag those reviews."}},{"@type":"Question","name":"What's the review request cost for Open Dental practices?","acceptedAnswer":{"@type":"Answer","text":"Email requests cost $5 per 1,000 sends, SMS requests cost $5 per 100 sends, and WhatsApp pricing varies by country. There are no monthly minimums, contracts, or setup fees. For a typical dental practice sending 200 review requests monthly via SMS, the cost is $10 per month. Most practices see 7.5% conversion rates, so those 200 requests generate about 15 new reviews monthly. The pay-as-you-go model means you only pay for actual review requests sent, not potential volume or seat licenses like traditional software pricing."}},{"@type":"Question","name":"How long does Open Dental integration setup take?","acceptedAnswer":{"@type":"Answer","text":"Setup takes under 15 minutes with no developer or IT support needed. You'll connect your Open Dental system to Reviewflowz, select which appointment completion events trigger review requests, choose your communication method (SMS, email, or WhatsApp), and configure which review sites to target. The integration starts working immediately after setup, sending your first automated review request when the next appointment is marked complete in Open Dental. Most dental practices are fully operational within one business day, including time to customize review request templates and test the workflow with a few appointments."}},{"@type":"Question","name":"Can Open Dental users send WhatsApp review requests?","acceptedAnswer":{"@type":"Answer","text":"Yes, WhatsApp is available alongside SMS and email options for Open Dental users. WhatsApp achieves close to 98% open rates compared to roughly 20% for email, making it highly effective for patient engagement. The setup process is identical: when appointments are marked complete in Open Dental, WhatsApp review requests send automatically to patients who have provided WhatsApp numbers. This works particularly well for practices with diverse patient populations who prefer WhatsApp communication. Pricing varies by country, but the higher engagement rates often justify the cost difference compared to email requests."}},{"@type":"Question","name":"How does review conversion rate tracking work with Open Dental?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz calculates your conversion rate by dividing reviews received by appointments completed, using data directly from Open Dental's appointment records. Instead of guessing patient volume, you see exact performance: 847 appointments last quarter generated 73 reviews for an 8.6% conversion rate. Filter by provider, procedure type, appointment duration, or patient demographics to identify patterns. A practice might discover that implant consultations convert at 15% while routine cleanings hit 5%, or that Tuesday appointments outperform Fridays. This data helps optimize review collection timing and identify which patient experiences generate the most positive feedback."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Dental","item":"https://www.reviewflowz.com/industry/dental"},{"@type":"ListItem","position":3,"name":"Open Dental","item":"https://www.reviewflowz.com/for/opendental"}]}]