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This is particularly valuable for practices with patients who prefer mobile messaging over traditional email communication."}},{"@type":"Question","name":"How does staff review attribution work with Planet DDS?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes reviews to the correct dentist, hygienist, or specialist using Planet DDS appointment data without requiring patients to mention names in their reviews. When Dr. Johnson completes a crown prep or Sarah the hygienist finishes a cleaning, that provider information flows from Denticon to Reviewflowz. Incoming reviews get tagged to the right team member automatically, avoiding Google's tendency to flag reviews that specifically mention staff names. 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The straightforward setup process means you can start collecting more patient reviews within minutes of signing up, not days or weeks later."}},{"@type":"Question","name":"What do Planet DDS review requests cost?","acceptedAnswer":{"@type":"Answer","text":"Email review requests cost $5 per 1,000 sends, SMS costs $5 per 100 messages, and WhatsApp pricing varies by country, all on a pay-as-you-go basis with no monthly minimums or contracts. For most Planet DDS dental practices, this translates to just pennies per review collected. A practice sending 200 email requests monthly pays $1, while 50 SMS requests cost $2.50. 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Review Management Software for Planet DDS (Denticon) users
Connect Planet DDS to automatically request reviews after cleanings, crowns, and treatments while tracking which providers generate the most patient feedback.
Automatic review requests from Planet DDS appointments
Planet DDS triggers review requests automatically when you complete patient appointments, eliminating manual follow-up work. Mark a root canal, cleaning, or crown prep as finished in Denticon, and your patient receives a review request via email ($5 per 1,000), SMS ($5 per 100), or WhatsApp within minutes. Your front desk staff never needs to remember who to follow up with or when. The system handles every patient interaction, from routine hygiene visits to complex oral surgery cases, ensuring consistent review collection without adding steps to your clinical workflow.
Identify your best patients in Planet DDS records
When patients leave 5-star reviews, that rating gets tagged directly in their Planet DDS patient record for instant recognition. Your reception team can immediately see which patients are practice advocates before their next appointment. Use this insight to ask satisfied implant patients for referrals, request video testimonials from successful cosmetic cases, or have your hygienists mention positive feedback during cleanings. This patient loyalty data lives right in Denticon where your team accesses it daily, making it actionable rather than buried in review platform dashboards.
Track dentist and hygienist review performance automatically
Reviews get attributed to the correct dentist, hygienist, or specialist without patients mentioning names, reducing Google's review removal risk. Planet DDS appointment data shows exactly which provider handled each patient visit, so incoming reviews automatically connect to the right team member. Your periodontist's patient satisfaction scores stay separate from your general dentistry reviews, and each hygienist's performance gets tracked individually. Generate reports showing Dr. Smith earned 23 reviews from 180 appointments (12.8% conversion) while Dr. Jones collected 31 reviews from 290 patients (10.7% conversion), giving you concrete performance metrics for staff evaluations and bonus calculations.
How serious are you about your reviews?
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Review conversion rate equals total reviews divided by patient appointments, giving you the real performance metric that matters. A practice with 45 reviews from 600 appointments (7.5% conversion) outperforms one with 120 reviews from 3,000 patients (4% conversion) despite lower absolute numbers. Planet DDS integration provides exact appointment counts, so you track true performance rather than guessing. Monitor monthly trends: January brought 67 cleanings and 12 reviews (17.9%), while February's 89 appointments generated 6 reviews (6.7%), highlighting seasonal patterns or service quality changes that total review counts would miss completely.
AI responds to dental patient reviews automatically
AI generates professional replies to every patient review across Google, Healthgrades, Zocdoc, and 200+ other platforms using your practice's voice and tone. Responding to reviews improves local search rankings and shows potential patients you care about feedback, but manually crafting replies for every cleaning, crown, or orthodontic comment takes hours weekly. Set the AI to auto-publish responses or review them first before going live. The system handles everything from thanking patients who praise your gentle touch during fillings to addressing concerns about wait times or billing, ensuring no review goes unanswered while you focus on patient care.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review sites should Planet DDS dental practices monitor?
Google Reviews takes priority since it directly impacts local search rankings when patients search for dentists, but healthcare-specific platforms like Healthgrades and Zocdoc are where patients specifically research dental providers for procedures like implants, orthodontics, and oral surgery. Yelp and Facebook provide additional social proof that influences patient decisions. Reviewflowz monitors all these platforms plus 200+ others from a single dashboard connected to Planet DDS, so you never miss patient feedback regardless of where they choose to leave reviews about their dental experience.
How do I measure my dental practice's review performance with Planet DDS?
Review conversion rate is calculated by dividing total reviews by total patient appointments from your Planet DDS system, not just counting raw review numbers. A practice with 60 reviews from 800 appointments (7.5% conversion) significantly outperforms one with 150 reviews from 4,000 patients (3.75% conversion). Planet DDS integration provides exact appointment data, so you can track performance by provider, procedure type, or time period. This metric reveals which dentists, hygienists, or treatment types generate the most patient satisfaction and helps identify improvement opportunities.
How does Planet DDS trigger automated review requests?
When you mark any appointment as complete in Planet DDS Denticon, Reviewflowz detects this status change and immediately sends a review request to the patient through your chosen method: email, SMS, or WhatsApp. This works for all appointment types including cleanings, fillings, crowns, root canals, and specialty procedures. You configure the trigger once during setup, then every completed patient visit automatically generates a review request without any manual action from your dental team. The system runs continuously in the background, ensuring consistent patient follow-up.
Can Planet DDS practices use WhatsApp for review requests?
Yes, Planet DDS practices can send automated review requests via WhatsApp alongside email and SMS options. WhatsApp achieves nearly 98% open rates compared to roughly 20% for email, making it highly effective for patient engagement. When you complete appointments in Denticon, patients receive WhatsApp messages requesting reviews just like email or SMS. Pricing varies by country on a pay-as-you-go basis with no monthly contracts. This is particularly valuable for practices with patients who prefer mobile messaging over traditional email communication.
How does staff review attribution work with Planet DDS?
Reviewflowz automatically attributes reviews to the correct dentist, hygienist, or specialist using Planet DDS appointment data without requiring patients to mention names in their reviews. When Dr. Johnson completes a crown prep or Sarah the hygienist finishes a cleaning, that provider information flows from Denticon to Reviewflowz. Incoming reviews get tagged to the right team member automatically, avoiding Google's tendency to flag reviews that specifically mention staff names. You get detailed performance reports for each provider while maintaining natural-sounding reviews that comply with platform guidelines.
How quickly can I connect Reviewflowz to Planet DDS?
Planet DDS integration takes under 15 minutes with no developer or IT support required. Simply connect your Denticon system, select your preferred trigger event (like completed appointments), choose your communication method (email, SMS, or WhatsApp), and you're live immediately. Your first automated review request goes out the same day a patient appointment gets marked complete. The straightforward setup process means you can start collecting more patient reviews within minutes of signing up, not days or weeks later.
What do Planet DDS review requests cost?
Email review requests cost $5 per 1,000 sends, SMS costs $5 per 100 messages, and WhatsApp pricing varies by country, all on a pay-as-you-go basis with no monthly minimums or contracts. For most Planet DDS dental practices, this translates to just pennies per review collected. A practice sending 200 email requests monthly pays $1, while 50 SMS requests cost $2.50. You only pay for actual review requests sent, making it cost-effective for practices of any size from single-provider offices to large multi-location dental groups.
