Chiropractor reviews that describe a result

Ask each patient once, three weeks in, credit the chiropractor, approve every reply.

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  • One ask, three weeks in
  • Every reply approved by you

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Add your Google profile and Facebook page, and every past review imports while you add your chiropractors and front desk. Free for 14 days, no credit card, no demo call.

Ask once, when there’s a result to describe

Mark an appointment complete in Cliniko and the patient is asked once, by text or email, after the delay you set: three weeks in, when there’s a result to describe. The message names no condition and opens your Google profile; the desk QR takes walk-ins.

When an appointment is marked complete in Cliniko, the patient gets a review request by text or email that names no condition or procedure. Anika Faulkner's 8 Sep appointment with Martha Linton reads "New patient · Anika Faulkner" in Cliniko. Nothing goes out that evening; on 29 Sep, three weeks later, Martha gets "Hi Martha, how’s it going at Lumen Chiropractic? Tap to tell us." It opens the Wimbledon clinic's Google profile, where the 5-star review, "Couldn’t turn my head to reverse the car three weeks ago. Did the school run today without thinking about it.", is credited to Anika. The same request can point to a private survey whose answers stay internal. Walk-ins scan the desk QR code, and Smart Routing sends each scan to whichever of Google, Facebook or Trustpilot needs reviews most.

Google, Facebook and Trustpilot, read by topic

Your Google profile, Facebook page and the group’s Trustpilot reviews land in one feed and are read into topics on arrival: results, booking, care plans, front desk, each split positive and negative per platform. The split shows a booking problem before the rating moves.

Topics by Platform, fed by facebook, trustpilot, google reviews: Facebook, Trustpilot, Google as columns, Results, Booking, Care plans, Front desk as rows, each cell a positive / negative split. Google Booking stands out at 5 positive / 12 negative (Facebook 3 / 2, Trustpilot 2 / 1). Behind it, Ayesha Chowdhury, 2 stars: Rang four times to move a slot and got voicemail every time.

Drafted in your words, confirming no patient

An agent learns from the replies your clinic manager already wrote and drafts an answer to every review that confirms no patient, visit or care plan. Each draft waits in the queue until your manager approves it; nothing low-rated posts by itself.

Lumen Chiropractic. Conor Stokes's Google 2★ review ("Pushed to prepay a 24-visit plan for my lower back before I’d been seen twice.") waits in the queue for Niamh Coyle, Clinic Manager. The draft, built from Niamh's past replies, never says "your plan", "your back", "your visits": "Hello Conor, thank you for writing this. Nobody who walks into our clinic should feel sold to, and I would like to hear how this went from you directly: my line is 020 7946 0611. – Niamh Coyle, Clinic Manager, Lumen Chiropractic". Niamh approves it and it posts on Google.

The chiropractor credited, the front desk surfaced

Reviewflowz matches a first name, a “Dr” plus a first name, a nickname or a typo to the chiropractor or receptionist it belongs to. Praise and complaints both land on that person’s row, so a front-desk pattern shows within the week, not when a patient stops coming.

Juliet Whitehouse's 2-star review says “Dylan at reception made paying feel like an argument.” Reviewflowz reads the name and credits it to Dylan Harker, front desk, on the lumen chiropractic view: 3 mentions this week, 2 negative. Owain Dalgleish's 5-star review says “Dr Elliot is the first person who explained why it kept coming back.” and is credited to Elliot Marsden, principal chiropractor, from the misspelling.

Prove the later ask worked, month on month

Pick the topic Results and read how many new reviews describe one, per chiropractor, month on month, beside each chiropractor’s rating. Move the ask to week three in August and September’s column says whether it worked; the sheet downloads to Excel or syncs to Google Sheets.

Pick a topic (Results): lumen-chiro-results.xlsx, for Dr Elliot Marsden, downloads to Excel or syncs to Google Sheets. New reviews describing a result per chiropractor, Jul, Aug, Sep, beside each chiropractor's rating. Dr Elliot Marsden 4, 9, 14, rated 4.9; Dr Anika Faulkner 3, 6, 11, rated 4.8; Credited to nobody 1, 1, 2, rated –. Ask moved to week 3 from August.

Result reviews on your new-patients page

Give the new-patients page on your site a widget filtered to your Google and Facebook reviews, four stars and up. New reviews refresh it on their own, so the page a stranger in pain reads carries this month’s results, not last year’s.

Your widget filter, location Wimbledon, Google, 4 stars and up, feeds the review widget on lumenchiropractic.co.uk/new-patients. The New patients page shows only those reviews: a new 5 star review from Caitlin Grainger, “Picked my daughter up for the first time since March.”, appears on top by itself, above the older ones.

Works with the software you already run

Your practice management system is the trigger: Cliniko, ChiroTouch, ChiroFusion or Eclipse marks an appointment complete and the patient is asked once, after the delay you set. Pick yours to see what Reviewflowz reads from it.

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Questions chiropractors ask

When should a chiropractor ask a patient for a Google review?

When the patient has a result to describe, not after the first visit. Asked on day one, a patient can only say the staff were nice; asked a few weeks in, they describe what they can do again, and that is the review a stranger in pain reads when comparing three practices. In Reviewflowz the first appointment marked complete in your practice system enters the patient once, and the text or email goes out after the delay you choose, three weeks for example; the message names your clinic and no condition, opens your Google profile and credits the chiropractor on the appointment. Tag the reviews that describe a result and you can count them month by month to see whether the later ask worked. See review requests.

A patient comes twice a week. Will they be asked after every visit?

No. A patient joins the request once, on the first appointment marked complete, and a second, fifth or tenth completed appointment adds nothing and sends nothing. The one message goes after the delay you set, three weeks for example, by which time the patient has been in five or six more times without a single text, and the sequence stops the moment they review, tap the link or unsubscribe. There is no trigger on a visit count, a care-plan milestone or a re-exam, so there is nothing to tune per patient. See review requests.

Does Reviewflowz work with Cliniko, ChiroTouch, ChiroFusion or Eclipse?

Yes. An appointment marked complete in Cliniko, ChiroTouch, ChiroFusion or Eclipse enters the patient into the request, the text or email goes out after your delay, and the review is credited to the chiropractor on that appointment without the patient naming anyone. Reviewflowz reads four things from the completed appointment, that it is complete, the patient’s mobile or email, the chiropractor and the location, and writes nothing back; an appointment that never reaches complete sends nothing, and your imported history is never messaged. Nookal, Pabau, Tebra, IntakeQ, Practice Better and SimplePractice are in the same list. See integrations.

A patient named their own care plan and condition in a two-star review. What can the reply say?

Anything that does not confirm them as a patient, name a visit or mention the plan. The patient may write “pushed to prepay a 24-visit plan for my lower back”; the reply thanks them, says nobody who walks into your clinic should feel sold to, and gives your clinic manager’s direct line, without “your plan”, “your back” or “your visits”, and with no claim about whether the plan was right. Reviewflowz drafts it from the replies your clinic manager already wrote, holds it in the approval queue until your manager approves it, and nothing low-rated posts by itself. See auto replies.

What review platforms should a chiropractor focus on?

Google, by a distance: it decides which three practices a person in pain sees first, and it is where your request points. Add your Facebook page, and Trustpilot if your group holds a profile there. Yelp is read into the same feed, but Yelp forbids asking for reviews, so no request of yours ever points there. Reviewflowz reads all of them into one feed, splits each topic positive and negative per platform on arrival, and flags a review Google removes instead of letting the average drift. Missing a platform? Ask, and it goes live within two weeks. See monitoring.

Does it work for a multi-location chiropractic group?

Yes. One account holds each clinic’s Google profile and Facebook page and the group’s Trustpilot profile; a patient’s request opens the profile of the clinic on their appointment, and every review arrives tagged with its clinic. Each topic splits positive and negative per clinic, so a booking problem at one clinic shows before its rating moves, and each clinic’s page on your site carries a widget filtered to that clinic. A new clinic lands in the same view the week it opens. The multi-clinic view is written out on the clinic group page.

Can I ask a patient something privately, without it going on Google?

Yes. Point the request at a private NPS or custom survey instead of a review site: how the care-plan conversation felt, whether the desk explained the cost. The answer lands in Reviewflowz beside your public reviews and never on a profile. It runs on the same completed appointment and the same text or email as a public request; only the destination changes. See review requests.

What is the best review management software for chiropractors?

The one built around how a chiropractic practice fills: new patients from Google, and patients who come twice a week. Check four things. The ask fires once per patient from the appointment your practice system marks complete, after a delay you choose, so it lands when there is a result to describe; the message never names a condition or a care plan; every review is credited to the chiropractor on the appointment; and no reply posts on a low rating until a person approves it. Reviewflowz does all four and starts without a demo call: add your Google profile and Facebook page, and your past reviews import while you add your chiropractors and front desk.

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