When a deal is marked closed or a client moves to completed status in Zendesk Sell, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and forget it. Every closed deal becomes a review opportunity using the client data already in your CRM.
Saiba exatamente quem são os seus promotores
When a customer leaves a positive or negative review, that signal automatically flows back into their Zendesk Sell record. Now you can instantly identify your biggest fans and take advocacy to the next level with video testimonials, referrals, and case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
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Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Zendesk Sell, it already knows who handled each closed deal. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
Leva as tuas avaliações a sério?
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Avaliações por negócio concluído. A métrica que importa.
A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. They're winning at 4%. Because Reviewflowz connects to Zendesk Sell, it knows exactly how many closed deals you completed. So instead of celebrating raw numbers, you see: 342 closed deals this month, 47 reviews, 13.7% conversion rate.
Todas as avaliações recebem uma resposta. Finalmente.
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google Reviews should always be your top priority since it directly impacts local search visibility and customer trust. Beyond Google, focus on platforms like Yelp, Facebook, and Trustpilot, plus any industry-specific review sites relevant to your business. The good news is that Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
Como posso avaliar o desempenho das minhas avaliações?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by closed deals), and since Reviewflowz connects directly to your Zendesk Sell data, it automatically calculates this for you. A business with 80 reviews from 2,000 customers (4% conversion rate) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion rate) every time.
Como é que o pedido de revisão é efetivamente enviado?
When a deal is marked as "closed-won" in Zendesk Sell, Reviewflowz automatically triggers and sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the deal stage trigger and preferred communication method, then every future deal closure automatically sends the request without any manual intervention. It's completely set-and-forget automation that runs in the background of your normal Zendesk Sell workflow.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz fully supports WhatsApp for sending review requests, which delivers nearly 98% open rates compared to much lower email rates. Just like with email and SMS, WhatsApp review requests are triggered automatically from your Zendesk Sell deals when they close, onboarding completes, or projects are delivered. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Zendesk Sell data to see who handled each closed deal or client interaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Zendesk Sell?
Setup takes just minutes, not days. Simply connect your Zendesk Sell account, choose your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
