Every TapMango transaction triggers a review request
When a purchase is completed or transaction is processed in TapMango, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Saiba exatamente quem são os seus promotores
When a customer leaves a review (positive or negative), that signal automatically flows into their TapMango record. Now you can instantly identify your biggest fans and reach out for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Atribuição da autoria sem mencionar nomes
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to TapMango, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
Leva as tuas avaliações a sério?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to TapMango, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
A IA responde automaticamente a todas as avaliações
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a imagem da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente. Seja como for, nenhuma avaliação fica sem resposta.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google Reviews should always be your top priority since it directly impacts your local search visibility and customer discovery. Beyond Google, focus on platforms where your customers naturally spend time like Yelp, Facebook, and Trustpilot, plus any industry-specific review sites relevant to your business. With Reviewflowz, you can monitor and manage all 200+ supported platforms from one dashboard, so you don't have to pick and choose.
Como posso avaliar o desempenho das minhas avaliações?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume. A store with 50 reviews from 500 customers (10% conversion) is crushing a competitor with 200 reviews from 15,000 customers (1.3% conversion). Because Reviewflowz integrates directly with TapMango, we automatically calculate your true review conversion rate by dividing your reviews by your actual transaction volume, giving you the metric that actually matters for competitive performance.
Como é que o pedido de revisão é efetivamente enviado?
When a transaction is processed in TapMango, Reviewflowz automatically detects this trigger and sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every customer receives a review request automatically without any manual work. It's completely set-and-forget once you've made your initial selections.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98% compared to traditional email. Just like our email and SMS triggers, WhatsApp review requests are sent automatically when transactions are processed in TapMango.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your TapMango data to see who handled each transaction. When customers leave reviews, they're automatically attributed to the right staff member without requiring customers to mention names. This gives you cleaner review data that's less likely to be flagged by Google, since reviews mentioning specific staff names often get removed.
How long does it take to set up Reviewflowz with TapMango?
Setup takes just minutes, not days. Simply connect your TapMango system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with pay-as-you-go credits and no monthly minimums or contracts. For most TapMango retailers, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same flexible credit system.
