When an order is delivered, purchase confirmed, or return period expires in STORIS, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every buyer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Saiba exatamente quem são os seus promotores
When a customer leaves a review, that positive or negative signal flows directly into their STORIS record. Now you can instantly identify your biggest fans and reach out for video testimonials, referrals, or case studies. Without this connection, your most valuable marketing opportunities stay hidden in review platforms, disconnected from your customer data.
Atribuição da autoria sem mencionar nomes
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to STORIS, it already knows who handled the transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
Leva as tuas avaliações a sério?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers, achieving a 4% rate. Because Reviewflowz connects to STORIS, it knows exactly how many orders you completed, showing you the metric that matters: 342 orders this month, 47 reviews, 13.7% conversion rate.
Todas as avaliações recebem uma resposta. Finalmente.
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google Reviews should always be your #1 priority since it directly impacts your search visibility and local rankings. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most business types, plus any industry-specific platforms relevant to your market. The good news is that Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
Como posso avaliar o desempenho das minhas avaliações?
Don't just count reviews. Raw numbers are meaningless without knowing how many customers you actually served. Because Reviewflowz integrates with STORIS, we automatically calculate your review conversion rate (reviews ÷ orders), so you can see that 80 reviews from 2,000 orders (4%) actually outperforms 200 reviews from 15,000 orders (1.3%).
Como é que o pedido de revisão é efetivamente enviado?
When STORIS triggers an event like order delivered, purchase confirmed, or return period expired, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You configure it once by selecting your trigger event and preferred channel, then every qualifying customer receives a review request automatically. No manual work required after the initial setup.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it especially effective for customer engagement. Just like email and SMS, WhatsApp review requests are triggered automatically from STORIS when orders are delivered, purchases confirmed, or return periods expire.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks review attribution by team member through its direct integration with STORIS, which knows which staff member handled each order. When reviews come in, they're automatically credited to the right person without customers needing to mention names. This approach also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with STORIS?
Setup takes just minutes, not days. Simply connect your STORIS system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most STORIS retailers, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
