When an order is delivered, purchase confirmed, or return period expires in ShippingEasy, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every buyer gets asked using the data already in your ShippingEasy system. No spreadsheets, no manual follow-ups, no extra steps.
Saiba exatamente quem são os seus promotores
When a customer leaves a review, that signal flows directly into their ShippingEasy record, tagged as positive or negative. Now you can instantly identify your biggest advocates and ask them for video testimonials, referrals, or case studies. Your happiest customers become your most powerful marketing tool, but only if you know who they are.
Atribuição da autoria sem mencionar nomes
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to ShippingEasy, it already knows who handled the order. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
Leva as tuas avaliações a sério?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate, and they're winning. Because Reviewflowz connects to ShippingEasy, it knows exactly how many orders you completed, so instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize to beat your competition.
Stop ignoring reviews. Start replying at scale.
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google is always your #1 priority since it directly impacts local search rankings and customer discovery. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most businesses, plus any industry-specific platforms relevant to your niche. The good news is that Reviewflowz monitors all 200+ review sites from one dashboard, so you don't have to choose just a few.
Como posso avaliar o desempenho das minhas avaliações?
Most businesses focus on raw review count, but that's meaningless without knowing your order volume. A business with 200 reviews from 15,000 orders (1.3% conversion) is actually underperforming compared to a competitor with just 80 reviews from 2,000 orders (4% conversion). Because Reviewflowz connects directly to ShippingEasy, we automatically calculate your true review conversion rate by dividing your reviews by your actual order volume.
Como é que o pedido de revisão é efetivamente enviado?
When specific events happen in ShippingEasy (like order delivered, purchase confirmed, or return period expired), Reviewflowz automatically triggers a review request to your customer via email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred channel, then every customer gets contacted automatically from that point forward. It's completely hands-off once you set it up.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it highly effective for getting customer responses. Just like email and SMS, WhatsApp requests are triggered automatically from ShippingEasy when orders are delivered, purchases confirmed, or return periods expire.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks which team member generates the most reviews by connecting directly to your ShippingEasy data to see who handled each order. When reviews come in, they're automatically attributed to the right team member without customers needing to mention names. This also helps avoid Google flagging reviews, since reviews mentioning specific staff names are more likely to be removed.
How long does it take to set up Reviewflowz with ShippingEasy?
Setup takes just minutes, not days. Simply connect your ShippingEasy account, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request will go out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most ShippingEasy users, this works out to just pennies per review collected, making it extremely cost-effective compared to the long-term value each review brings to your business.
