When a job is marked complete, project delivered, or invoice paid in Medallia, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every client gets asked for feedback using the data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Averigua exactamente quiénes son tus promotores
When a customer leaves a review, that signal flows directly into their Medallia record, tagged as positive or negative feedback. Now you can instantly identify your biggest advocates and take action. Ask your promoters for testimonials, referrals, or case studies to amplify your best marketing asset: happy customers.
Atribución del personal sin mencionar nombres
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Medallia, it already knows who handled each client interaction. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
¿Hasta qué punto te tomas en serio tus reseñas?
Empieza a usarlo en minutos • Mejora tu plan cuando estés listo
A team with 50 reviews sounds impressive until you learn they completed 800 projects. That's a 6.25% conversion rate. Your competitor collected 30 reviews from 150 projects, achieving a 20% rate. They're winning. Because Reviewflowz connects to Medallia, it knows exactly how many projects you completed. So instead of celebrating raw numbers, you see: 342 projects this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Responder a las reseñas mejora tu posicionamiento en Google, genera confianza entre los futuros clientes y ofrece a los insatisfechos una razón para volver. Pero, ¿quién tiene tiempo para responder a todas y cada una de ellas? Reviewflowz genera respuestas acordes con la imagen de marca mediante inteligencia artificial en Google, Yelp, Facebook y más de 200 sitios web adicionales. Apruébalas manualmente o deja que se publiquen automáticamente.
Preguntas frecuentes
Todo lo que necesitas saber sobre el producto y la facturación. ¿No encuentras la respuesta que buscas? Chatea con nuestro equipo.
¿En qué sitios web de reseñas debería centrarme?
Google is always your #1 priority since it directly impacts local search visibility and customer discovery. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're essential for most businesses, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
¿Cómo puedo evaluar el rendimiento de mis reseñas?
Most businesses only track raw review counts, but that's meaningless without knowing your total customer volume. Since Reviewflowz integrates directly with Medallia, we can calculate your true review conversion rate by dividing your reviews by your actual client interactions. For example, 200 reviews from 15,000 clients (1.3% conversion) indicates much weaker performance than a competitor with just 80 reviews from 2,000 clients (4% conversion).
¿Cómo se envía realmente la solicitud de revisión?
When a trigger event occurs in Medallia (like a job completion, project delivery, or invoice payment), Reviewflowz automatically detects it and sends a review request to your client through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger and preferred communication method, then every future client automatically receives a review request without any manual intervention. It's completely set-and-forget once your automation rules are in place.
¿Puedo enviar solicitudes de reseñas por WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from Medallia when jobs are completed, projects delivered, or invoices paid.
¿Puedo saber qué miembro del equipo genera más reseñas?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Medallia data to see who handled each job or project. When reviews come in, the system attributes them to the right person without clients needing to mention staff names. This automatic attribution also helps avoid Google's tendency to flag and remove reviews that specifically mention team member names.
How long does it take to set up Reviewflowz with Medallia?
Setup takes just minutes, not days. Simply connect your Medallia account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
¿Cuánto cuestan los correos electrónicos y los SMS de solicitud de reseñas?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most businesses, this translates to just pennies per review collected, making it a negligible cost relative to the value each review provides.
