Every new Medallia record sends a review request
Everything you need for reviews, with nothing you don't.
- Every created record asks for a review
- Requests by email, SMS or WhatsApp
- Each location gets its own Google reviews
Medallia is connected to Reviewflowz. Trigger in Medallia: created. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the record.
Record #482130 
Fires on record creation, not on survey completion
Reviewflowz listens for a Medallia webhook set to trigger an event on record creation. If your brand loads each visit or transaction into Medallia as a record, the request follows the visit, after the delay you set in the campaign.
A record update to Status = Completed means the customer finished a survey, not a new visit, so it sends nothing. Each record sends once, keyed on its survey ID, even when Medallia retries the webhook.
When a record is created in Medallia, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the record gets the ask
Reviewflowz sends the request to the email on the record, or by SMS or WhatsApp when you include a phone field in the webhook payload. The link opens the Google profile of the location on the record.
Records without an email or a mapped phone are skipped, and past customers are never messaged.
When a record is created in Medallia, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the record and the location: Riverside Branch, Northgate Branch, Harbor Point Branch.
Connect Medallia to Reviewflowz
Add one webhook in Medallia and every new record asks for a review. 14-day trial, no card.
Each Medallia location points to its own Google profile
Add your location field to the webhook payload and match each Medallia location, whether a store, branch or dealership, to its Google profile once.
Records with no location, or a location you haven't matched, go to your default profile.
A record from Medallia (trigger: created), with location Riverside Branch, is matched by location to the right Google profile: Riverside Branch, Northgate Branch or Harbor Point Branch. This one goes to Riverside Branch.
What Reviewflowz reads from Medallia
- Record creation (webhook trigger)The moment a review request is scheduled, if your brand loads each visit as a record.
- EmailWhere the email request goes.
- Survey IDOne request per record, even when Medallia retries the webhook.
- Phone (your field, added to the payload)SMS and WhatsApp requests. Medallia doesn't send a phone by default, so you map your phone field into the payload.
- Location (your field, added to the payload)Which Google profile the request links to. You map your location field into the payload.
- StatusNot a trigger. Status = Completed marks a finished survey, not a visit.
Medallia integration: questions
How do I connect Medallia?
Reviewflowz gives you a webhook URL. A Medallia admin adds a webhook with that URL in Medallia's webhook settings and secures it with HTTP Basic Authentication or OAuth 2.0. Set it to trigger an event on record creation, and the payload in JSON.
Which Medallia plan or role do I need?
You need a Medallia account where an admin can create webhooks. Medallia doesn't publish which plans or roles include webhooks, so check with your Medallia admin or account team.
When does the review request go out?
The webhook fires when a record is created in Medallia, and the request goes out after the delay you set in your campaign. This matches the visit when your brand loads each visit or transaction as a record. A record update such as Status = Completed sends nothing.
What data do I need to send in the webhook?
The email and the survey ID. Medallia doesn't name a standard phone or location field, so add your own phone field for SMS and WhatsApp and your location field for Google profile matching. Records without an email or phone are skipped.
Will a customer get two requests for one visit?
No. Reviewflowz sends one request per survey ID. Medallia retries failed webhooks with exponential back-off, and a repeat delivery of the same record sends nothing new.
Does it work across many locations?
Yes. Each value of your location field maps to its own Google profile, whether it's a store, hotel, dealership or branch. Records with an unmatched location use your default profile.
Will past customers be messaged?
No. Only records created after you switch the campaign on send a request. Past customers are never messaged.
What does it cost?
$70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. The 14-day trial needs no card.