Every completed transaction triggers a review request
When a purchase is completed, order picked up, or transaction processed in City Hive, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Averigua exactamente quiénes son tus promotores
When a customer leaves a review, that signal flows directly into their City Hive record. Now you can instantly identify your biggest fans and take advocacy to the next level with video testimonials, referrals, and case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Atribución del personal sin mencionar nombres
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to City Hive, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
¿Hasta qué punto te tomas en serio tus reseñas?
Empieza a usarlo en minutos • Mejora tu plan cuando estés listo
A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to City Hive, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Todas las reseñas reciben una respuesta. Por fin.
Responder a las reseñas mejora tu posicionamiento en Google, genera confianza entre los futuros clientes y ofrece a los insatisfechos una razón para volver. Pero, ¿quién tiene tiempo para responder a todas y cada una de ellas? Reviewflowz genera respuestas acordes con la imagen de marca mediante inteligencia artificial en Google, Yelp, Facebook y más de 200 sitios web adicionales. Apruébalas manualmente o deja que se publiquen automáticamente.
Preguntas frecuentes
Todo lo que necesitas saber sobre el producto y la facturación. ¿No encuentras la respuesta que buscas? Chatea con nuestro equipo.
¿En qué sitios web de reseñas debería centrarme?
Google Reviews should always be your top priority since it directly impacts your local search visibility and where most customers discover businesses. Beyond Google, focus on Yelp, Facebook, and Trustpilot, plus any industry-specific platforms relevant to your business type. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
¿Cómo puedo evaluar el rendimiento de mis reseñas?
Most businesses focus on raw review count, but that's meaningless without knowing how many customers you actually served. Since Reviewflowz connects directly to your City Hive POS data, we calculate your true review conversion rate by dividing your reviews by your actual transactions. A store with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion) every time.
¿Cómo se envía realmente la solicitud de revisión?
When a transaction is processed in City Hive, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every customer gets automatically contacted without any manual work from you. It's completely set-and-forget once you've done the initial setup.
¿Puedo enviar solicitudes de reseñas por WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Review requests are sent automatically when transactions are processed in City Hive, just like our email and SMS triggers.
¿Puedo saber qué miembro del equipo genera más reseñas?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your City Hive data to see who handled each transaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention staff names. This prevents reviews from being flagged and removed by Google, which often happens when customers mention specific employee names.
How long does it take to set up Reviewflowz with City Hive?
Setup takes just minutes, not days. Simply connect your City Hive system, choose your trigger and messaging channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
¿Cuánto cuestan los correos electrónicos y los SMS de solicitud de reseñas?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most City Hive users, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
