When an invoice is marked paid in Coupa, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Saiba exatamente quem são os seus promotores
When a customer leaves a positive or negative review, that signal flows directly into their Coupa record. Now you can instantly identify your biggest advocates and reach out for testimonials, referrals, or case studies. Your happiest customers are your best marketing asset, but only if you know who they are.
Atribuição da autoria sem mencionar nomes
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Coupa, it already knows who handled each transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
Leva as tuas avaliações a sério?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to Coupa, it knows exactly how many invoices you completed. So instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google Business Profile should always be your #1 priority since it directly impacts local search visibility and customer discovery. Beyond Google, focus on platforms where your customers naturally spend time like Yelp, Facebook, and Trustpilot, plus any industry-specific review sites relevant to your business. The good news is that Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
Como posso avaliar o desempenho das minhas avaliações?
Most businesses focus on raw review count, but that's misleading without knowing your customer volume. What matters is your review conversion rate (reviews ÷ invoices), and since Reviewflowz integrates directly with Coupa, we automatically calculate this for you using your actual invoice data. A company with 80 reviews from 2,000 customers (4% conversion) is significantly outperforming one with 200 reviews from 15,000 customers (1.3% conversion).
Como é que o pedido de revisão é efetivamente enviado?
When an invoice is marked as paid in Coupa, Reviewflowz automatically detects this payment event and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the Coupa payment trigger and your preferred communication method. From that point forward, every customer automatically receives a review request when their payment processes, with zero manual intervention required.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Coupa when invoices are paid or payments are received, just like email and SMS. This makes it particularly effective in markets where WhatsApp is the primary communication channel.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Coupa data to see who handled each transaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's review removal policies, since reviews mentioning specific staff names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with Coupa?
Setup takes just minutes, not days. Simply connect your Coupa account, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Review request emails cost $5 per 1,000 sent and SMS costs $5 per 100 sent, all on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
