When you mark a deal as closed, complete an onboarding, or finish a project delivery in Fireberry, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it. Every client gets asked using the data already in your Fireberry system.
Saiba exatamente quem são os seus promotores
When a customer leaves a review, that signal flows directly into their Fireberry record. Now you can instantly identify your biggest fans and turn them into powerful advocates through video testimonials, referrals, and case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Atribuição da autoria sem mencionar nomes
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Fireberry, it already knows who handled each deal or client interaction. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed by Google, and you still get per-person performance data for leaderboards and coaching.
Leva as tuas avaliações a sério?
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A team member with 200 reviews sounds impressive until you realize they've served 2,000 clients. That's a 10% conversion rate. Your colleague has 80 reviews from 400 clients. That's a 20% rate, and they're winning. Because Reviewflowz connects to Fireberry, it knows exactly how many closed deals you completed. So instead of celebrating raw numbers, you see: 342 closed deals this month, 47 reviews, 13.7% conversion rate. That's the metric no other review platform can give you.
Todas as avaliações recebem uma resposta. Finalmente.
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google Reviews should always be your #1 priority since it's the most visible to potential customers. Beyond that, focus on Yelp, Facebook, and Trustpilot as they're valuable across most businesses, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
Como posso avaliar o desempenho das minhas avaliações?
Most businesses track raw review counts, but that's meaningless without knowing your customer volume. Because Reviewflowz integrates directly with Fireberry, it automatically calculates your review conversion rate by dividing your reviews by your total closed deals. This means you'll know if your 200 reviews from 15,000 customers (1.3%) is actually underperforming compared to a competitor's 80 reviews from 2,000 customers (4%).
Como é que o pedido de revisão é efetivamente enviado?
When a deal closes, onboarding completes, or a project gets delivered in Fireberry, Reviewflowz automatically detects this trigger event and sends a review request to your client through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your Fireberry trigger and preferred communication method, then every future client gets contacted automatically without any manual work from you. It's completely set-and-forget once you've done the initial setup.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Fireberry when deals close, onboarding completes, or projects are delivered, just like our email and SMS options.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Fireberry data to see who handled each closed deal or client. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Fireberry?
Setting up Reviewflowz with Fireberry takes just minutes, not days. Simply connect your Fireberry account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request will go out the same day you complete setup.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Email campaigns cost $5 per 1,000 emails sent, and SMS messages cost $5 per 100 texts. These are pay-as-you-go credits with no monthly minimums or contracts required. For most businesses, this translates to just pennies per review collected.
