When an invoice is marked paid in BlackLine, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every payment becomes a review opportunity, using the customer data already in your system.
Saiba exatamente quem são os seus promotores
When a customer leaves a 5-star review, that signal automatically appears in their BlackLine record. Now you know exactly who your biggest fans are. Ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Atribuição da autoria sem mencionar nomes
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to BlackLine, it already knows who handled each transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
Leva as tuas avaliações a sério?
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O número de revisões por fatura supera a contagem bruta
A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. A 4% rate means they're winning. Because Reviewflowz connects to BlackLine, it knows exactly how many invoices you completed: 342 invoices this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Reply to every review without the work
Responder às avaliações melhora a sua classificação no Google, cria confiança junto dos futuros clientes e dá aos clientes insatisfeitos um motivo para voltarem. Mas quem tem tempo para responder a todas elas? O Reviewflowz gera respostas alinhadas com a identidade da marca, utilizando IA, no Google, no Yelp, no Facebook e em mais de 200 outros sites. Aprove-as manualmente ou deixe-as publicar automaticamente.
FAQs
Tudo o que você precisa saber sobre o produto e o faturamento. Não consegue encontrar a resposta que procura? Entre em contato com nossa equipe.
Em que sites de avaliações devo concentrar-me?
Google Reviews should always be your #1 priority since it directly impacts local search visibility and customer trust. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most businesses, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to pick and choose.
Como posso avaliar o desempenho das minhas avaliações?
Most businesses only track total review count, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with BlackLine, we calculate your true review conversion rate by dividing your reviews by your total invoices, giving you the complete picture of performance. A competitor with 80 reviews from 2,000 customers (4% conversion) will outperform you with 200 reviews from 15,000 customers (1.3% conversion) every time.
Como é que o pedido de revisão é efetivamente enviado?
When an invoice is marked as paid in BlackLine, Reviewflowz automatically detects this payment event and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the payment trigger and your preferred communication method, then every future paid invoice automatically generates a review request without any manual intervention. It's completely set-and-forget automation that runs in the background of your normal BlackLine workflow.
Posso enviar pedidos de avaliação pelo WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from BlackLine when invoices are paid or payments are received, just like email and SMS. This makes WhatsApp particularly effective in markets where it's the primary communication channel.
Posso saber qual dos membros da equipa gera mais avaliações?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your BlackLine data to see who handled each transaction. When reviews come in, the system attributes them to the correct staff member without requiring customers to mention names, giving you detailed performance tracking and leaderboards. This automatic attribution also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with BlackLine?
Setup takes just minutes, not days. Simply connect your BlackLine account, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
Quanto custam os e-mails e SMS de solicitação de avaliações?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
