Every completed TouchBistro order asks for a review
Everything you need for reviews, with nothing you don't.
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- Every completed order asks for a review
- Each review credited to the server
TouchBistro is connected to Reviewflowz. Trigger in TouchBistro: completed. A review request is then sent by SMS to the diner, and the Google review that comes in is saved on the order, credited to the server, Duc Le.
Order #1042 
The review request goes out when the order is complete
When an order is marked complete in TouchBistro, Reviewflowz starts that diner's campaign. The request goes out by SMS, email or WhatsApp, on the timing you set after the meal.
Nobody on the floor has to remember to ask. Your team closes orders the way it already does, and each completed order sends the ask.
When an order is completed in TouchBistro, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The diner on the order gets the review link
The diner on the completed order gets the message on their phone, with one link to leave a review. The link opens the review platform that needs reviews most right now.
There is no rating screen first. Every diner gets the same request, whatever kind of night they had.
When an order is completed in TouchBistro, the diner gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the order and the restaurant: Shoreditch, Canary Wharf, King's Cross.
Connect TouchBistro and start asking today
Connect TouchBistro yourself in minutes, and your next completed order sends the first request.
Each review is credited to the server on the order
TouchBistro already records which server handled each order. Reviewflowz saves the review against that order and credits it to that server.
Diners never need to name anyone in their review. You see which servers bring in reviews and how often their orders turn into one.
The order in TouchBistro records which server did the work. The review request carries the order, so when the diner leaves a five-star Google review with no name in it, it is credited to the server and saved back on the same order.
TouchBistro integration: questions
How do TouchBistro review requests actually get sent?
When an order is marked complete in TouchBistro, Reviewflowz sends that diner a review request by email, SMS or WhatsApp. You pick the channel and how long after the meal it goes out. To start, connect TouchBistro from Integrations in Reviewflowz, in minutes, with no demo.
Who gets asked for a review?
The diner on each completed order gets asked. Every diner gets the same request, with no rating question first, and the link opens the review platform that needs reviews most. Past diners are never messaged: older orders are imported for reporting only.
What happens with orders that are cancelled or never completed?
Only a completed order sends a request. An order that is never marked complete in TouchBistro sends nothing, so nobody gets asked about a meal that didn't happen.
We run several restaurants. How does that work?
Each outlet sends its own post-visit message. Every outlet's requests point to that outlet's own Google profile, so reviews land where diners at that address will see them.
How does TouchBistro staff attribution work for reviews?
Reviewflowz credits each review to the server on the TouchBistro order. Diners never have to mention a name in their review. You see each server's reviews and the share of their orders that turn into one.
What do TouchBistro review requests cost through Reviewflowz?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messages cost $5 per 1,000 emails and $5 per 100 SMS. You can try it for 14 days without a card.