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Turn completed Cliniko appointments into Google and Healthgrades reviews automatically. Send requests via SMS, email, or WhatsApp the moment visits finish.
Auto-send review requests after Cliniko appointments
Reviewflowz automatically sends review requests to patients when you mark appointments as completed in Cliniko. Choose email ($5 per 1,000), SMS ($5 per 100), or WhatsApp (98% open rates) as your delivery method. Set your trigger once and every completed visit, treatment session, or follow-up generates an instant review request. No manual work, no missed opportunities. Your front desk focuses on patients while Reviewflowz handles review collection. The system works with any Cliniko appointment type and integrates with your existing scheduling workflow without changing how your staff operates.
Identify your happiest patients in Cliniko records
When patients leave 5-star reviews on Google, Healthgrades, or other platforms, Reviewflowz automatically flags their Cliniko patient record. Your staff instantly sees which patients are your biggest advocates without hunting through review sites. Use this data to ask satisfied patients for video testimonials, referrals to friends and family, or detailed case studies for your website. Happy patients are your most powerful marketing asset, but only when you know who they are. This automatic flagging system turns every positive review into actionable intelligence your practice can use for growth.
Track which providers get reviews without name mentions
Most practices ask patients to mention their doctor by name in reviews, but Google often flags these as promotional content. Reviewflowz takes a different approach by automatically attributing reviews to the correct provider using Cliniko appointment data. When Dr. Smith completes a visit and the patient later leaves a review, the system connects them automatically. No name-dropping required, fewer reviews get removed by Google, and your reviews sound natural to future patients. You still get detailed performance data showing which doctors, nurses, and specialists generate the most positive feedback.
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Calculate review conversion rates from Cliniko visit data
Raw review counts tell you nothing about performance. A practice with 200 reviews from 10,000 patients (2% conversion) is losing to a competitor with 80 reviews from 800 patients (10% conversion). Reviewflowz pulls your actual patient encounter numbers from Cliniko and calculates your true review conversion rate automatically. See exactly how many appointments generated reviews this month, which providers perform best, and how your 7.5% conversion rate compares to the Reviewflowz average. This metric helps you optimize review collection strategies and identify which parts of your patient experience need improvement.
AI writes replies to patient reviews automatically
Responding to every review across Google, Healthgrades, Zocdoc, and Yelp takes hours weekly that doctors don't have. Reviewflowz AI generates professional responses that match your practice's tone and handles both positive and negative feedback appropriately. The system learns your communication style and creates replies that sound like they came from your office. Review responses boost Google rankings, show professionalism to future patients, and give upset patients a path back to your practice. Choose manual approval for each response or let the AI publish automatically across all 200+ monitored review platforms.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for healthcare practices?
Google Reviews is the top priority since it directly impacts local search rankings where patients find providers. Healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are equally important because patients actively research doctors on these sites before booking appointments. Yelp remains relevant for general consumer trust and local discovery. According to BrightLocal Local Consumer Review Survey, 2024, 98% of consumers read online reviews and 87% use Google to evaluate local businesses. Reviewflowz monitors all major healthcare review sites plus 200+ others from one dashboard, ensuring you never miss patient feedback regardless of where it's posted.
How do you measure healthcare review performance correctly?
Review conversion rate (reviews divided by patient encounters) is the only metric that matters, not raw review counts. A practice with 50 reviews from 500 patients (10% conversion) significantly outperforms one with 150 reviews from 5,000 patients (3% conversion). Reviewflowz calculates this automatically by pulling patient visit data directly from your Cliniko system. The platform tracks completed appointments, treatments, and follow-ups to give you accurate conversion rates by provider, location, and time period. This helps identify which doctors generate the most reviews and which parts of your patient experience need improvement.
How are review requests sent from Cliniko automatically?
When you mark an appointment as completed in Cliniko, Reviewflowz detects this status change and immediately sends a review request to the patient through your chosen communication method. You configure the trigger once by selecting 'appointment completed' and your preferred delivery channel (email, SMS, or WhatsApp). From that point forward, every completed visit automatically generates a review request without any manual work from your staff. The system works with all Cliniko appointment types including consultations, treatments, follow-ups, and discharge appointments. Setup takes under 15 minutes with no developer needed.
Can healthcare practices use WhatsApp for review requests?
Yes, Reviewflowz supports WhatsApp review requests with 98% open rates compared to 20% for email. WhatsApp requests are triggered automatically from Cliniko when appointments are marked complete, treatments finish, or follow-ups are done, just like email and SMS options. This is particularly effective for practices serving younger demographics or international patients who prefer WhatsApp communication. The system maintains HIPAA compliance by only requesting reviews, not sharing protected health information. WhatsApp pricing varies by country and follows the same pay-as-you-go model with no monthly minimums.
Can you track which doctors generate the most patient reviews?
Yes, Reviewflowz automatically attributes reviews to the correct provider using your Cliniko appointment data without patients needing to mention names in their reviews. When Dr. Johnson completes a patient visit and that patient later leaves a Google review, the system connects them automatically based on the appointment record. This approach protects your reviews from Google's automated removal system, which often flags reviews that explicitly mention staff names as potentially fake. You get detailed performance insights showing which doctors, nurses, specialists, and locations generate the most positive feedback while keeping your reviews natural-sounding.
How long does Cliniko review management setup take?
Setup takes under 15 minutes with no developer or IT department needed. Simply connect your Cliniko account to Reviewflowz, choose your trigger event (appointment completed, treatment finished, etc.), select your communication channel (email, SMS, or WhatsApp), and customize your review request message. Your first automated review request goes out the same day a patient appointment is marked complete in Cliniko. The integration works with existing Cliniko workflows without changing how your staff operates or requiring additional training.
What do automated review requests cost for medical practices?
Email review requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. A practice seeing 200 patients monthly would pay $1 for email requests or $10 for SMS requests. WhatsApp pricing varies by country but follows the same pay-as-you-go model. With the average 7.5% conversion rate across Reviewflowz customers, practices typically collect 15 reviews monthly from 200 patient encounters, making the cost per actual review very low.
