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This gives you the real performance indicator that shows which drivers consistently deliver experiences customers want to share and how your transportation business compares to industry averages."}},{"@type":"Question","name":"How does Oncue trigger automated review requests?","acceptedAnswer":{"@type":"Answer","text":"When any job in Oncue changes status to complete, Reviewflowz automatically detects this trigger and sends a review request to the customer within minutes. This works for residential moves, commercial deliveries, emergency tows, airport shuttles, and any other service type tracked in Oncue. You choose whether to send requests via email, SMS, or WhatsApp during the initial setup. The system pulls customer contact information directly from the Oncue job record, personalizes the message with job details, and includes a direct link to your Google Business Profile or other review platforms. 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The system automatically pulls customer contact information from Oncue job records and begins monitoring for completed moves, deliveries, tows, or rides to trigger review requests."}},{"@type":"Question","name":"What do Oncue review requests cost?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz charges $5 per 1,000 email review requests and $5 per 100 SMS review requests on a pay-as-you-go basis with no monthly minimums or contracts. For most transportation companies, this works out to pennies per review collected. With the average 7.5% conversion rate, you'd pay about $0.67 in email costs to collect each review, or $3.75 in SMS costs per review. WhatsApp pricing varies by country and uses the same flexible credit system. 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Reviewflowz connects directly to Oncue and sends a review request automatically when any job is marked complete. Whether it's a residential move, commercial delivery, emergency tow, or passenger ride, the system detects the completion status and immediately triggers an email, SMS, or WhatsApp message to your customer asking for a Google review. The entire process runs in the background without any dispatcher involvement. You configure the trigger once in your Oncue settings, and every single completed job generates a review request. No manual follow-ups, no forgotten customers, no missed opportunities to collect reviews that drive more bookings.
Find your best customers in Oncue data
Reviewflowz identifies which customers leave 5-star reviews and syncs this data back to their trip records in Oncue. Your dispatch team can now see exactly which customers are your biggest promoters when scheduling repeat moves, deliveries, or service calls. This customer intelligence transforms how you handle VIP accounts, referral requests, and testimonial outreach. Instead of guessing which customers to ask for case studies or video testimonials, you have concrete proof of who loves your service most. These insights also help with route optimization, driver assignments, and pricing decisions for your most valuable transportation accounts.
Track driver reviews without customer name-drops
Most moving and transportation companies ask customers to mention their driver by name in reviews, but this approach backfires. Google's algorithms flag reviews with specific name mentions as potentially fake, leading to higher removal rates. Reviewflowz solves this by connecting to your Oncue dispatch data to automatically track which driver handled each job. When reviews come in, they're instantly attributed to the correct team member without any customer name-dropping required. Your reviews read naturally, face fewer removals, and you still get detailed per-driver performance metrics for coaching, bonuses, and leaderboards across your transportation fleet.
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Calculate review conversion rate per completed trip
Raw review counts don't tell the real story about driver performance or marketing effectiveness. A mover with 50 reviews from 2,000 jobs has a 2.5% conversion rate, while another with 30 reviews from 400 jobs hits 7.5% conversion. Because Reviewflowz integrates with Oncue's job completion data, it automatically calculates your true review conversion rate by dividing total reviews by completed trips, moves, deliveries, and tows. This metric reveals which drivers consistently deliver experiences that customers want to share, which routes generate the most satisfied customers, and how your transportation business compares to the 7.5% average conversion rate across all Reviewflowz users.
AI auto-reply to transportation reviews
Responding to every review improves your Google ranking and shows potential customers that you care about service quality, but drivers and dispatchers don't have time to craft replies between routes. Reviewflowz uses AI to generate branded responses to every review across Google, Yelp, Facebook, BBB, and 200+ other platforms automatically. The system learns your transportation company's voice and creates appropriate replies for both positive reviews thanking customers for choosing your moving or delivery service, and negative reviews addressing concerns professionally. You can approve responses manually or let them publish automatically, ensuring every customer interaction strengthens your online reputation while your team focuses on completing jobs.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter for transportation companies?
Google Reviews is the most critical platform for transportation businesses since customers search there first when looking for moving companies, tow services, delivery providers, or shuttle services. Yelp and Facebook are also essential because they appear in local search results and help customers compare transportation options. BBB reviews matter specifically for moving companies since customers research complaints before trusting movers with their belongings. Reviewflowz monitors these key platforms plus 200+ others from one dashboard, so you never miss reviews on niche transportation directories or industry-specific sites where your potential customers might be researching providers.
How to measure transportation review performance?
Track your review conversion rate, not raw review counts. A transportation company with 300 reviews from 20,000 completed jobs has a 1.5% conversion rate, while a competitor with 100 reviews from 1,000 jobs achieves 10% conversion. The second company is significantly outperforming despite having fewer total reviews. Since Reviewflowz connects to Oncue, it automatically calculates this metric by dividing your reviews by your completed moves, deliveries, tows, and rides. This gives you the real performance indicator that shows which drivers consistently deliver experiences customers want to share and how your transportation business compares to industry averages.
How does Oncue trigger automated review requests?
When any job in Oncue changes status to complete, Reviewflowz automatically detects this trigger and sends a review request to the customer within minutes. This works for residential moves, commercial deliveries, emergency tows, airport shuttles, and any other service type tracked in Oncue. You choose whether to send requests via email, SMS, or WhatsApp during the initial setup. The system pulls customer contact information directly from the Oncue job record, personalizes the message with job details, and includes a direct link to your Google Business Profile or other review platforms. The entire process happens automatically without any dispatcher or driver involvement.
Can transportation companies use WhatsApp for reviews?
Yes, Reviewflowz supports WhatsApp review requests with 98% open rates compared to 20% for email, making it especially effective for transportation companies serving international customers or markets where WhatsApp is the primary communication channel. The requests are triggered automatically from Oncue when moves, deliveries, or tows are completed, just like email and SMS options. WhatsApp works particularly well for moving companies with multilingual customer bases, delivery services in urban areas, and transportation providers serving immigrant communities where WhatsApp is more commonly used than traditional SMS messaging.
How to track which drivers get the most reviews?
Reviewflowz automatically attributes reviews to specific drivers by connecting to your Oncue dispatch system to identify who was assigned to each completed job. When customers leave reviews, they're instantly credited to the correct team member without requiring customers to mention driver names in their feedback. This gives you detailed performance leaderboards showing which drivers consistently earn 5-star reviews, conversion rates per driver, and review volume per team member. You can use this data for coaching, performance bonuses, driver recognition programs, and identifying your top performers for training new hires or handling VIP transportation accounts.
How long does Reviewflowz take to integrate with Oncue?
Setting up Reviewflowz with Oncue takes under 15 minutes with no developer or IT support required. You simply connect your Oncue account, select which job completion events should trigger review requests, choose your preferred communication method, and customize your review request message. The integration is live immediately, and your first automated review request will be sent the same day you complete setup. The system automatically pulls customer contact information from Oncue job records and begins monitoring for completed moves, deliveries, tows, or rides to trigger review requests.
What do Oncue review requests cost?
Reviewflowz charges $5 per 1,000 email review requests and $5 per 100 SMS review requests on a pay-as-you-go basis with no monthly minimums or contracts. For most transportation companies, this works out to pennies per review collected. With the average 7.5% conversion rate, you'd pay about $0.67 in email costs to collect each review, or $3.75 in SMS costs per review. WhatsApp pricing varies by country and uses the same flexible credit system. You only pay for messages actually sent when Oncue jobs are completed, making it cost-effective for both high-volume delivery services and seasonal moving companies.
