[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Which review platforms matter most for logistics and delivery companies?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews dominates because customers search there first when vetting delivery services and moving companies. According to the BrightLocal Local Consumer Review Survey, 2024, 87% used Google to evaluate local businesses. However, Yelp captures customers researching logistics options, while BBB builds credibility for commercial accounts and enterprise clients. Industry-specific platforms like Angie's List matter for moving companies serving residential customers. Reviewflowz monitors Google, Yelp, Facebook, BBB, and 200+ other platforms from one dashboard so you never miss feedback about your delivery performance across your entire online presence."}},{"@type":"Question","name":"How do I measure my logistics company's review performance correctly?","acceptedAnswer":{"@type":"Answer","text":"Review conversion rate is the only metric that matters: reviews collected divided by deliveries completed. Since Reviewflowz integrates with Onfleet's delivery data, we automatically calculate this for you. A company with 75 reviews from 1,500 deliveries (5% conversion) significantly outperforms one with 300 reviews from 12,000 deliveries (2.5% conversion). Total review count without context is meaningless. Our logistics customers average 7.5% conversion rate across all communication channels, with WhatsApp achieving the highest response rates at 98% open rate compared to 20% for email."}},{"@type":"Question","name":"How does Onfleet trigger the automated review requests?","acceptedAnswer":{"@type":"Answer","text":"When your driver marks a delivery as completed in Onfleet, the status change instantly triggers Reviewflowz through Onfleet's API to send a review request to that customer. You configure this once by connecting your Onfleet account and selecting \"delivery completed\" as your trigger event, plus choosing email, SMS, or WhatsApp as your communication method. Every future completed delivery automatically generates a review request without any manual work from your team. The customer receives a personalized message with direct links to leave reviews on Google, Yelp, or your preferred platforms."}},{"@type":"Question","name":"Can logistics companies send review requests through WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes, WhatsApp review requests achieve 98% open rates compared to 20% for email, making them highly effective for logistics companies. Reviewflowz automatically sends WhatsApp requests when Onfleet marks deliveries complete, just like email and SMS options. This works especially well in markets where WhatsApp is the primary communication channel or for companies serving customers who prefer messaging over email. WhatsApp pricing varies by country, while email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly contracts."}},{"@type":"Question","name":"How do I track which drivers generate the most positive reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically pulls driver assignment data from Onfleet, so when customers leave reviews about their delivery experience, we instantly attribute them to the correct driver without requiring name mentions. This approach avoids Google's review flags since reviews mentioning specific staff names are more likely to get removed. You get detailed performance leaderboards showing each driver's review count, average rating, and conversion rate for coaching discussions and bonus programs. The attribution happens automatically based on Onfleet's delivery records, not customer memory or spelling accuracy."}},{"@type":"Question","name":"How long does Reviewflowz take to set up with Onfleet?","acceptedAnswer":{"@type":"Answer","text":"Setup takes under 15 minutes with no developer or IT support needed. Simply connect your Onfleet account through our integration, select \"delivery completed\" as your trigger, choose your communication method (email, SMS, or WhatsApp), and customize your review request message. Your first automated review request goes out the same day you complete setup. The integration uses Onfleet's standard API, so there's no impact on your existing dispatch workflow or driver mobile app experience. Your team continues using Onfleet exactly as before."}},{"@type":"Question","name":"What do automated review requests cost for logistics companies?","acceptedAnswer":{"@type":"Answer","text":"Email review requests cost $5 per 1,000 sends, SMS costs $5 per 100 sends, and WhatsApp pricing varies by country. There are no monthly minimums, contracts, or setup fees on our pay-as-you-go model. For most logistics companies, this works out to just pennies per review collected. With our customers averaging 7.5% conversion rate, you'd pay approximately $0.67 to collect each review via email or $3.75 per review via SMS. The cost per review decreases as your conversion rate improves through optimized messaging and timing."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Logistics","item":"https://www.reviewflowz.com/industry/logistics"},{"@type":"ListItem","position":3,"name":"Onfleet","item":"https://www.reviewflowz.com/for/onfleet"}]}]