Airbnb reviews answered, Google reviews earned

Answer every Airbnb and Booking.com review, credit your changeover crew, ask every guest for Google.

  • Live in five minutes, no demo
  • Replies drafted in your voice
  • Google reviews from every checkout

They love how easy we've made it

  • changi
  • comedybus
  • railexplorers
  • goport
  • prague
  • arctic

Connect your cottages in five minutes

Add each cottage's Airbnb, Booking.com, Google and Tripadvisor listings, and your past reviews import while you add the crew who turn the cottages over. Free for 14 days, no credit card, no demo call.

Airbnb, Booking.com and Google in one feed

Airbnb, Booking.com, Google and Tripadvisor land in one feed, every review tagged with its cottage. Airbnb reviews arrive the day Airbnb publishes them, and Dutch or German reviews arrive translated, the original one click away.

Reviews from Airbnb, Booking.com, Google and Tripadvisor land in one feed, sorted by cottage. A new 5-star Airbnb review for Samphire arrives the day Airbnb publishes it. Lotte de Vries's Booking.com review of Kittiwake, "Lovely view, but the car park is a long way off.", arrives translated from Dutch, with the original kept, and tagged Parking.

Every Airbnb review answered the day it lands

An agent trained on your past replies drafts every answer in your host's voice. Google replies post by themselves; for Airbnb and Booking.com, one click copies the draft and opens the review.

Ruth Ellery leaves a four-star Airbnb review: "Lovely cottage. The hot tub took a day to warm up." The AI reply agent drafts Megan's answer in her voice: "Ruth, thank you. The hot tub now goes on the morning you arrive, so it's warm by the time you have the keys. – Megan, Saltmarsh Cottages". One click copies the draft and opens the review on Airbnb, where Megan pastes it as her public response.

Every spotless review credited to the changeover crew

Guests rarely meet your crew, so Reviewflowz matches each review to its stay in your PMS and credits the team that turned that cottage over. A review that names the cleaner credits her directly, and the monthly leaderboard settles the count.

A Google review of Samphire cottage that names no cleaner is matched to the guests' stay in the booking system, Samphire from 5 to 12 October, and credited to Bev, who leads October's crew leaderboard with 14 reviews ahead of Kasia's 11.

Every cottage's score in one monthly table

One row per cottage: Airbnb rating, Booking.com score, Google rating and reply rate, the top tag beside any dip, the reviews behind it one click away. Excel the moment you ask, for the monthly pack.

October cottage scores, one row per cottage, with Airbnb rating, Booking.com score, Google rating and reply rate: Kittiwake 4.9, 9.4, 4.8, 100%; Samphire 4.8, 9.2, 4.9, 100%; Lugger 4.9, 9.1, 4.7, 98%; Tamarisk 4.8, 9.3, 4.8, 100%; Sandpiper 4.9, 9.0, 4.9, 100%; Driftwood 4.5 on Airbnb, 9.0, 4.7, 98%, tagged Wifi. Why it dipped: Owen Pritchard, Google 3 stars, "Wifi dropped every evening; we work remotely.", and two Airbnb 4-star reviews. The table downloads to Excel.

This season's reviews on every cottage's page

Filter reviews by cottage, tag or rating and embed them on that cottage's page of your own booking site, where the direct bookings happen. The widget refreshes itself as reviews land, so the page that takes direct bookings always shows this season's.

Your review filter, set to the Tamarisk cottage and Google, feeds the review widget on saltmarsh.co.uk/cottages/tamarisk. The Tamarisk page shows a new five star Google review from Anjali Mehta, "Log burner lit by the time we arrived.", above a five star Google review from Nia and Ben Hoskins, "Woke up to the sea from the bed."

Every checkout ends with a Google ask

Your PMS marks each direct booking's checkout and the guest gets a short survey whose answer page carries your Google link, whatever the score. The crew's QR code in the welcome book reaches every guest; Airbnb and Booking.com ask their own.

Every direct booking ends with a Google ask. On Saturday morning Mews marks Rachel and Graham Ashworth checked out of Sandpiper, and Reviewflowz sends them a short survey. Rachel answers 9; the answer page offers the Google review link, as it does for every guest whatever the score. Guests still in the cottage reach the same Google page through Kasia's QR code on the last page of the welcome book. Rachel's 5-star Google review lands that afternoon: "Two minutes to the beach, barefoot." Airbnb and Booking.com ask their own guests.

Works with the software you already run

Your PMS or channel manager is the trigger: Mews, Guesty, Hostaway or OwnerRez marks the checkout, the guest is asked, and every review is matched to its stay. Pick yours to see how it works with Reviewflowz.

We connect with most software

Browse or search for your software

CRM, Booking, EHR, Accounting, Tours, Payment, etc

Didn’t find it? Let us know what you need

Join the companies and customers who love us

Questions vacation rental hosts ask

How does Airbnb's 14-day review window work, and can I see a guest's review before Airbnb publishes it?

No. You and the guest each have 14 days from checkout to write, and Airbnb publishes both reviews at once when both are in or when the 14 days run out, whichever comes first; until then you can still edit yours. Reviewflowz shows an Airbnb review the day Airbnb publishes it, drafts your public response that day, and never writes your review of the guest. A review counts towards Superhost status (a 4.8 overall rating, among Airbnb's criteria) only once it is published, so the window is the same for the rating as for the reply.

Is there a review management tool for Airbnb hosts?

Yes, for the part Airbnb leaves to you: reading and answering. Reviewflowz puts each cottage's Airbnb, Booking.com, Google and Tripadvisor reviews in one feed tagged by cottage, the Airbnb card arriving the day Airbnb publishes it and a Dutch or German review arriving translated with the original one click away. An agent trained on your past replies drafts the answer in your host's voice, and one click copies it and opens the review on Airbnb. It cannot request Airbnb reviews, see them early or review the guest for you. See review monitoring.

Can replies post automatically on Airbnb and Booking.com?

On Google, yes: with the profile connected, the reply posts by itself. On Airbnb, Booking.com and Tripadvisor the agent drafts the reply in the Reply Queue and Submit copies it and opens the exact review on the platform, a paste and a click, posted as your host's public response. Airbnb shows a response on the listing immediately; Booking.com reviews responses before publishing, up to 72 hours. See the autoresponder.

How does automated review collection work for a vacation rental?

Your PMS marks the checkout and Reviewflowz sends each direct-booking guest a short survey by email, SMS or WhatsApp, with up to two follow-ups that stop the moment they review. The answer page carries your Google link for every guest whatever the score, because Google forbids showing it only to happy ones. Every guest, however they booked, can scan the crew's QR code in the welcome book; Airbnb and Booking.com ask their own guests. See review requests.

Can I ask Airbnb and Booking.com guests for a review?

Those platforms ask their own guests, and your request points at Google, where your direct-booking reputation lives. On Airbnb the only review is the one the guest writes inside the 14-day window. Booking.com emails its invitation to the booker about 48 hours after checkout and gives three months to answer; it bans incentives and posting on a guest's behalf, and its own partner page says a thank-you message in the Extranet may invite feedback, but only its invitation creates the review. For a direct booking the checkout survey does the asking; for an Airbnb or Booking.com guest, the crew's QR code in the welcome book is the Google ask. See review requests.

Does Reviewflowz work with Guesty, Hostaway, OwnerRez or Hospitable?

Yes. All four are in the integrations catalog, and each works the same way as Mews: the PMS records a checkout, and Reviewflowz sends that guest the review request by email, SMS or WhatsApp, pointed at the Google profile of the cottage they stayed in once you map each property to its profile. Pick yours on the integrations page to see the walkthrough.

How do I credit the changeover crew when guests never mention a name?

Reviewflowz matches a review that carries the guest's name, like a Google review, to its stay in your PMS by reviewer name and credits the crew who turned that cottage over; a review that names the cleaner credits her directly, misspellings included. The monthly crew leaderboard then settles the count. See review attribution.

Can I get Airbnb and Booking.com reviews into Power BI or Looker Studio, per cottage?

Yes. The monthly cottages report is one row per cottage, Airbnb rating, Booking.com score, Google rating and reply rate, with the top tag beside any dip and the reviews behind it one click away; download it to Excel the moment you ask or work with the same data in Power BI, Looker Studio or Tableau. Ask Claude the same question through MCP. See exports and reports.

Explore more industries