Trustpilot to Google Play, live in five minutes
Connect Trustpilot, your Facebook page and your app’s App Store and Google Play listings, and your review history imports while you add your support team. Free for 14 days, no credit card, no demo.
Every parcel asked, every review answered
Ask after delivery, then answer, tag and report every Trustpilot, Facebook and app-store review.
- Live in five minutes, no demo
- Asked 48 hours after delivery
- Delivery complaints tagged on arrival
They love how easy we've made it
Ask when the parcel lands, never at checkout
ShippingEasy marks the order Delivered; 48 hours later Reviewflowz emails that customer your Trustpilot link, every customer, no rating screen. Your Klaviyo post-purchase flow can trigger the same ask, and the QR card in the box carries the same link.
When ShippingEasy marks an order Delivered, Reviewflowz emails that customer 48 hours later with your Trustpilot link: every customer, no rating screen. Sacha Farrant’s first subscription bag from Fieldnote Coffee is marked Delivered in ShippingEasy on Tuesday at 11:20; on Thursday at 11:20 Reviewflowz emails her “How was the first bag?”, from Nell at Fieldnote Coffee, with one button that opens Fieldnote Coffee’s Trustpilot page. A customer who finishes your Klaviyo post-purchase flow gets the same email from Reviewflowz: Dillon Tennant finishes it after his brewing-kit order. The QR card in the box carries the same Trustpilot link, for gift boxes and kits opened by someone other than the buyer.
Trustpilot, Facebook and both app stores, one feed
Trustpilot, your Facebook page, the App Store and Google Play land in one feed, and AI tags each review Delivery, Product, Subscription, App or Service as it arrives. A review in Swedish lands with the English beneath it.
Trustpilot, Facebook, App Store, Google Play land in one feed, and each review is tagged as it arrives. This month: Delivery 118, Product 96, Subscription 71, Service 44, App 27. Lars Nilsson's 3-star Trustpilot review, “Kaffet är fantastiskt, men paketet tog elva dagar.”, with the English beneath it, “The coffee is fantastic, but the parcel took eleven days.”, tagged Delivery. Tamsin Henderson's 1-star Trustpilot review, “Cancelled in the app in July, charged again in August.”, tagged Subscription. Rhian Adams's 1-star Google Play review, “Can’t skip a delivery, the button does nothing.”, tagged App.
Five-star thanks post themselves, complaints wait for you
An AI agent trained on your past Trustpilot replies drafts every answer in your voice. Four and five stars post on Trustpilot on their own within the hour; anything under four waits for you with the draft written.
The reply rule on Trustpilot: four and five stars post by themselves; anything under four waits for Nell. Felix Hutchins's Trustpilot 2★ review (“Box left on the doorstep in the rain. Beans soaked, bag split.”) waits for Nell with an AI draft written in your voice from your past Trustpilot replies: “Felix, I’m sorry, that’s not how a bag should arrive. A replacement is on its way today and I’ve sent your photo to the courier. – Nell, Fieldnote Coffee”. Nell posts it: Posted on Trustpilot. Beside it, this morning's 3 four and five star Trustpilot reviews were answered automatically.
Credit the support agent the review names
When a customer thanks the person who sorted their replacement, Reviewflowz reads the name, through typos and nicknames, and credits the review to them on your support team’s board. A doubtful match waits for you to confirm or reject.
Patrick O’Neill’s 5-star Trustpilot review says “Jess sorted a replacement before I’d finished typing.” Reviewflowz reads the name Jess and credits the review to Jess Pemberton on the support team’s board, where her count goes from 22 to 23. Who is getting reviews: Jess Pemberton, support, 23; Omar Siddiqui, support, 17; Nell Ashdown, head of customer experience, 9. A doubtful match waits for you to confirm or reject.
Delivery complaints by week, in a synced sheet
Build the report once: negative reviews per week on the Delivery tag, across the week you changed couriers. Sync it to Excel, Google Sheets or Power BI, or ask Claude which week the complaints started.
Delivery complaints per week (1–3★ reviews tagged Delivery) rose from 4 to 11 when Kestrel Couriers took London on 10 August, peaked at 13, and fell to 5 when London moved back to Northway on 31 August; the report stays current and syncs on its own to Excel, Google Sheets, Power BI or Claude.
The kettle reviews on the kettle page
Tag reviews by product and put a Reviewflowz widget on each product page that shows only the Trustpilot reviews about that product. It sits beside your site’s own product-review widget, not instead of it.
Works with the software you already run
Online brands run on a shipping tool, a cart and an email platform: ShippingEasy for labels and tracking, Squarespace for the cart, Klaviyo for email, Stripe for payment. Reviewflowz takes the Delivered event from ShippingEasy, so the ask goes out when the parcel lands, not when the card is charged.
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Questions online brands ask
Should an ecommerce brand ask for a review at checkout or after delivery?
After delivery. Ask at checkout and the replies come back as “it hasn’t arrived yet”; ask once the parcel is in the customer’s hands and the review is about the product. Reviewflowz sends the request when ShippingEasy marks the order Delivered (or confirmed, or past your return window, if you prefer), after a delay you set, so “48 hours after Delivered” is one setting. See review requests and the ShippingEasy integration.
Which review platforms matter for an ecommerce brand?
Trustpilot is the brand surface, the score a shopper checks before a first order. Add your Facebook page, and the App Store and Google Play if you run a subscription app. Reviewflowz puts all four in one feed and posts replies straight to each of them; the product reviews customers write on your own site stay in your site’s widget, outside Reviewflowz. See review monitoring.
Does Reviewflowz monitor or reply to Amazon reviews?
No. Reviewflowz does not monitor Amazon reviews or post replies there, and it never emails an Amazon customer: Amazon orders are asked only through Amazon’s own Request a Review, inside Amazon. Reviewflowz covers the surfaces outside your site and outside Amazon: Trustpilot, your Facebook page, the App Store and Google Play.
Can I use my Trustpilot reviews on my website?
Yes. The Reviewflowz widget is a script tag and an iframe pasted into any page, and it shows the reviews you collected on Trustpilot; filter it by tag and each product page shows only the reviews about that product. It displays reviews collected elsewhere, it does not collect product reviews on your site: those stay in your site’s own product-review widget, beside it. See review marketing.
Can I separate delivery complaints from product and subscription complaints?
Yes. Create the tags (Delivery, Product, Subscription, App, Service), switch on the AI toggle for each, and Reviewflowz tags every new review as it lands and runs through your past reviews too. A custom report broken down by tag then shows negatives per week on Delivery alone, so the week a new courier starts to hurt shows up as a number, not a hunch. See review monitoring and review exports.
Can Reviewflowz post replies to Trustpilot directly?
Yes. Connect Trustpilot, add a reply rule, and four- and five-star reviews are answered and posted on Trustpilot on their own, normally within the hour; anything under four stars waits in your queue with the draft already written. The agent writes from the replies you already posted on Trustpilot, so the voice is yours on day one. See the review autoresponder.
How do I connect ShippingEasy or Klaviyo to Reviewflowz?
From the Integrations page, yourself, in minutes; there is no demo to book. Reviewflowz then sends the request when ShippingEasy marks an order Delivered, or when a subscriber finishes the Klaviyo flow you choose, such as your post-purchase flow; in both cases Reviewflowz sends the email, the tool only triggers it. Past orders and past subscribers are imported for reporting and never messaged, and an order that never reaches Delivered never asks. See the ShippingEasy and Klaviyo pages.
What should a Trustpilot review request email say?
One line and one button. A request in Reviewflowz is five fields, subject, message, From name, Reply-to and button text, and the button opens Trustpilot through the campaign’s own link, so every click is counted against the campaign. Keep it short: a subject such as “How was the first bag?”, a From name your customers know, one button, sent two days after the parcel lands. You can add up to two follow-ups with their own delays, and the sequence stops the moment the customer reviews, clicks or unsubscribes. See review requests.