Review Management Software for eCommerce Stores

Turn every satisfied customer into a 5-star review across Google, Trustpilot, and Facebook. Manage all your online store reviews from one dashboard.
No credit card required • No credit system
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They love how easy we've made it

Every delivered order becomes a review request

When your eCommerce software records an order delivery, purchase confirmation, or expired return period, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. You configure it once, and every single customer gets asked on their preferred channel. No manual follow-ups, no missed opportunities, no delays.

Know which team member earned each customer review

Most stores ask customers to mention staff names in reviews, but Google flags those reviews as spam and customers often forget or misspell names. Reviewflowz connects to your eCommerce software and automatically knows which team member handled each order, return, or support interaction. When reviews come in, they're instantly attributed to the right person without any name-dropping required. You get staff leaderboards, automated performance reports, and coaching insights while your reviews stay natural and rank better.

Know exactly what shoppers love about your store

Reviewflowz analyzes every review across Google, Trustpilot, Sitejabber, Facebook, and other platforms to extract the topics your customers mention most. Shipping speed, checkout experience, product quality, return policies. Each topic gets a sentiment score with actual review quotes. Works across all languages with no translation needed. This isn't just review monitoring. It's market intelligence that shows you exactly what drives purchases and what sends customers to competitors.
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Every product review gets a reply. Finally.

Replying to reviews boosts your Google ranking, builds trust with potential buyers, and gives unhappy customers a reason to stay loyal instead of switching to competitors. But what store owner has time to craft thoughtful responses to every review about shipping delays, product quality, or checkout issues across Google, Trustpilot, and dozens of other platforms? Our AI generates on-brand replies that address specific eCommerce concerns in seconds, so you can approve each one manually or let them publish automatically while you focus on growing your business.

Build the exact eCommerce reports you actually need

Stop settling for generic review dashboards that don't match how your online store operates. Create custom reports filtered by product line, shipping performance, return reasons, or checkout experience, then schedule them to automatically deliver to your marketing team every week. Track the metrics that drive your business growth, not whatever the platform decides to show you.

Don't take our word for it

Connect with the tools you use daily

We integrate with virtually every System of Record in the space. Connect Reviewflowz with any of the following solutions to put your reputation management on autopilot
STORIS
ShippingEasy

Why reviews matter in your space

For eCommerce businesses, Google Reviews drive local SEO rankings and appear prominently in search results, making them essential for discovery. Industry-specific platforms like Trustpilot and Sitejabber carry significant weight with online shoppers who rely on third-party validation before purchasing from unfamiliar stores, while Facebook Reviews help build social proof within your existing customer networks.The typical review journey begins 3-7 days after order delivery, when customers have had time to evaluate their purchase experience. Most buyers need a direct prompt via email or SMS to leave feedback, and they'll typically choose the platform that's easiest for them to access. Without active solicitation, review rates hover around 2-5% naturally, leaving most transactions invisible to future prospects.In eCommerce, where customer acquisition costs continue climbing and product differentiation is minimal, review volume and ratings directly impact conversion rates and organic visibility. Stores with robust review profiles can reduce their reliance on paid advertising while competing against established marketplaces like Amazon that flood search results with review-rich product listings.

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Start chatting with our team!
What review sites matter most for ecommerce businesses?
Google Reviews is the most critical platform since it directly impacts search rankings and local visibility, while Trustpilot and Sitejabber are essential for building customer trust and credibility specifically for online transactions and product purchases. Facebook Reviews also play a key role in social proof and customer acquisition for ecommerce brands. Reviewflowz monitors all these major platforms plus 200+ others from a single dashboard, ensuring you never miss important feedback across the review ecosystem.
How do I measure review performance for my ecommerce business?
Most eCommerce businesses make the mistake of tracking raw review counts, but 200 reviews from 15,000 orders (1.3% conversion) actually indicates weaker performance than a competitor with 80 reviews from 2,000 orders (4% conversion). The metric that truly matters is your review conversion rate: total reviews divided by total orders. Reviewflowz automatically calculates this critical metric by connecting directly to your eCommerce platform, giving you the complete picture of how effectively you're converting customers into reviewers.
How does the review request actually get triggered?
Review requests are automatically triggered by key events in your eCommerce system, such as when an order is delivered, a purchase is confirmed, or the return period expires. You simply configure your preferred trigger event and choose your communication channel (email, SMS, or WhatsApp) during the initial setup. Once configured, Reviewflowz runs on autopilot and sends review requests to every customer without any manual intervention required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with close to 98% open rates, making it particularly powerful in markets where it's the primary communication channel. These requests are triggered automatically from your eCommerce platform, just like our email and SMS features.
Can I track which store owner generates the most reviews?
Yes, Reviewflowz automatically tracks which store owner generates the most reviews by connecting directly to your eCommerce platform and attributing each review to the staff member who handled that specific order. This attribution happens seamlessly in the background without customers needing to mention anyone by name in their review. This approach also helps avoid Google's review removal algorithms, which often flag reviews that specifically mention staff names.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most eCommerce businesses, this works out to just pennies per review collected, making it an extremely cost-effective investment compared to the long-term value each customer review brings to your business.