Every completed appointment in Tracker asks the patient for a review
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- Every completed appointment asks for a review
- Each office reviewed on its Google profile
Tracker is connected to Reviewflowz. Trigger in Tracker: completed. A review request is then sent by SMS to the patient, and the Google review that comes in is saved on the appointment.
Appointment #3107 
The request goes out once the appointment is completed
Reviewflowz reads the appointment status in Tracker and acts only when the appointment is completed. Your campaign then sends the request by SMS, email or WhatsApp, at the timing you set.
Appointments that are only booked, confirmed, cancelled or missed never send a request. Each appointment sends one request at most.
When an appointment is completed in Tracker, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The patient on the appointment gets the link
The request goes to the patient's Email or Phone from Tracker. The link opens the review platform that needs reviews most, with no rating pre-screen.
The message carries no clinical detail: no procedure and no treatment notes, just a thank-you and the review link.
When an appointment is completed in Tracker, the patient gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the appointment and the office: Chelsea, Clapham, Battersea.
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Each office lands on its own Google profile
Tracker runs multiple offices from one system. Reviewflowz maps each office to its Google profile, so a Chelsea patient reviews Chelsea.
An office you haven't mapped falls back to the profile you choose, so no request goes out without a destination.
An appointment from Tracker (trigger: completed), with office Chelsea, is matched by office to the right Google profile: Chelsea, Clapham or Battersea. This one goes to Chelsea.
What Reviewflowz reads from Tracker
- appointment statusSends the request when the appointment is completed, and never for booked, cancelled or missed appointments
- EmailAddress for the email review request
- PhoneNumber for the SMS or WhatsApp review request
- OfficePicks the Google profile the request links to
Tracker integration: questions
Doesn't Tracker already ask patients for reviews?
Tracker's features page lists appointment confirmations through TrackerConfirm and texting through TrackerMessage, but no review requests. Reviewflowz adds that step after the appointment is completed.
When does the patient get the request?
After the appointment is completed in Tracker, at the delay you set in your campaign. You choose email, SMS or WhatsApp.
What about cancelled or missed appointments?
They never send a request. Only completed appointments do, and each appointment sends one request at most.
Does the request mention the patient's treatment?
No. The message carries no clinical detail, just your message and the review link. There's no rating pre-screen, so every patient gets the same link.
We run several offices. How does that work?
Each Tracker office maps to its own Google profile in Reviewflowz. Patients review the office they visited, and any unmapped office falls back to the profile you choose.
Will past patients be messaged when I connect?
No. Reviewflowz only messages patients whose appointments are completed after you switch the integration on. Past patients are never contacted.
What about consent rules in Canada?
Canadian practices should check their email and SMS consent obligations, such as CASL, before switching on SMS or email campaigns. Reviewflowz sends only what your campaign defines.
What does it cost?
$70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. Start with a 14-day trial, no card needed.