[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Which review platforms matter most for Stayntouch hotels?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews is the top priority since it directly impacts local search rankings and booking decisions, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical for hotels using Stayntouch. These OTA platforms heavily influence RevPAR and occupancy rates because travelers compare properties across multiple sites before booking. According to the BrightLocal Local Consumer Review Survey, 2024, 87% of consumers use Google to evaluate local businesses, while OTA reviews provide social proof during the booking funnel. Reviewflowz monitors all these essential platforms plus 200+ others from one dashboard, so you manage your complete online reputation without switching between multiple review sites."}},{"@type":"Question","name":"How do I track review performance for my Stayntouch property?","acceptedAnswer":{"@type":"Answer","text":"The most important metric is review conversion rate, calculated by dividing total reviews by completed guest stays from your Stayntouch PMS data. A hotel with 200 reviews from 3,000 guests has a 6.7% conversion rate, while a competitor with 80 reviews from 500 guests achieves 16% conversion and is performing much better. Reviewflowz automatically calculates this metric using your Stayntouch occupancy data, so you see true performance instead of just raw review counts. The average review conversion rate across Reviewflowz customers is 7.5%, giving you a benchmark to measure your property's review collection effectiveness against similar hotels."}},{"@type":"Question","name":"How are review requests sent from Stayntouch?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz monitors your Stayntouch system for checkout completion events and automatically sends review requests through email, SMS, or WhatsApp based on your configuration. When a guest completes checkout in your PMS, the system immediately triggers the review request without any manual action from front desk staff. You set up the automation once by connecting Stayntouch to Reviewflowz and selecting your preferred communication channel, then every future checkout automatically generates a review request. The entire process happens in the background, ensuring consistent follow-up with every departing guest regardless of how busy your front desk team is during checkout periods."}},{"@type":"Question","name":"Can Stayntouch hotels send review requests via WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz supports WhatsApp review requests triggered automatically from Stayntouch checkout events, alongside email and SMS options. WhatsApp delivers open rates of approximately 98% compared to around 20% for email, making it especially effective in markets where WhatsApp is the primary communication channel for travelers. The setup process is identical to email and SMS - you configure WhatsApp as your preferred channel during initial integration, then every checkout completion in Stayntouch automatically triggers a WhatsApp review request. Pricing varies by country but follows the same pay-as-you-go model with no monthly minimums or long-term contracts required."}},{"@type":"Question","name":"Can I track which hotel staff generate the most reviews?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz automatically tracks review generation by individual staff members using reservation data from your Stayntouch PMS, without requiring guests to mention employee names in their reviews. The system knows which front desk agent, concierge, or manager handled each reservation, so incoming reviews are automatically attributed to the correct team member. This provides detailed staff performance reports and leaderboards while keeping reviews safer from Google's removal algorithms, since reviews containing specific employee names get flagged more frequently. Your management team gets actionable insights for coaching, incentive programs, and performance evaluations without compromising review authenticity or survival rates."}},{"@type":"Question","name":"How long does Stayntouch integration take to set up?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz integration with Stayntouch takes under 15 minutes to complete, with no developer or IT support required. You simply connect your Stayntouch system to Reviewflowz through the integration dashboard, select checkout completion as your trigger event, choose your preferred communication method (email, SMS, or WhatsApp), and activate the automation. Your first automated review requests begin going out the same day you complete setup. The integration uses Stayntouch's standard APIs, so there's no custom development work or technical complexity involved in getting the system operational for your property."}},{"@type":"Question","name":"What do Stayntouch review requests cost?","acceptedAnswer":{"@type":"Answer","text":"Review requests cost $5 per 1,000 emails or $5 per 100 SMS messages on a pay-as-you-go basis with no monthly minimums, contracts, or setup fees. For most Stayntouch properties, this works out to just a few cents per review collected, making it highly cost-effective compared to the revenue impact of improved online reputation. WhatsApp pricing varies by country but follows the same pay-as-you-go model. A hotel sending 500 email requests monthly would pay just $2.50, while 100 SMS requests would cost $5. You only pay for messages actually sent, so costs scale directly with your occupancy and guest volume."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Hotels","item":"https://www.reviewflowz.com/industry/hotels"},{"@type":"ListItem","position":3,"name":"Stayntouch","item":"https://www.reviewflowz.com/for/stayntouch"}]}]