Every RoomRaccoon checkout asks the guest for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every guest asked after checkout
- Each review credited to the front desk agent
RoomRaccoon is connected to Reviewflowz. Trigger in RoomRaccoon: checks out. A review request is then sent by SMS to the guest, and the Google review that comes in is saved on the reservation, credited to the front desk agent, Ollie Hart.
Reservation #4821 
The request goes out when the guest checks out
Once a guest checks out in RoomRaccoon, Reviewflowz sends the review request. Your campaign sets the order: email, SMS or WhatsApp, at the delay you choose after checkout.
Your front desk team does nothing after checkout. No guest is forgotten on a busy morning.
When a reservation is checks out in RoomRaccoon, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
Every guest who checks out gets asked
Every guest who checks out gets the same message, with no rating pre-screen and no filter for happy guests. The link opens Google or Tripadvisor, whichever your property needs reviews on most.
Requests never point to Booking.com, Expedia or Airbnb, which ban review solicitation.
When a reservation is checks out in RoomRaccoon, the guest gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the reservation and the property: The Harbour Hotel, Gull Rock Inn, The Net Loft.
Connect RoomRaccoon in minutes
Your next guest who checks out gets a review request, with no demo and no card for the 14-day trial.
Each review credited to the front desk agent
Reviewflowz reads who handled the stay from the RoomRaccoon reservation. When the review lands, it is saved against that reservation and credited to that front desk agent.
Guests never need to name staff in their review. You see which agent turns stays into reviews.
The reservation in RoomRaccoon records which front desk agent did the work. The review request carries the reservation, so when the guest leaves a five-star Google review with no name in it, it is credited to the front desk agent and saved back on the same reservation.
RoomRaccoon integration: questions
When does a guest get the review request?
After the guest checks out in RoomRaccoon. Your campaign sets the delay and the channel order across email, SMS and WhatsApp.
Which guests get asked?
Every guest who checks out. Reviewflowz runs no rating pre-screen and never asks only happy guests. The link opens Google or Tripadvisor, never Booking.com, Expedia or Airbnb.
What happens with cancelled reservations?
Requests fire only when a guest checks out. A cancelled reservation never reaches checkout, so that guest gets no request.
We run several properties. Where do their reviews go?
Each RoomRaccoon property maps to its own Google profile. A guest who stayed at one hotel is asked to review that hotel, not another.
Can I see which front desk agents bring in reviews?
Yes. Each review is credited to the front desk agent on the RoomRaccoon reservation, without the guest naming anyone. Past reservations are imported for reporting so you see each agent's conversion rate, and past guests are never messaged.
What does it cost and how do I connect?
$70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. Connect RoomRaccoon from Integrations in Reviewflowz in minutes, with no demo and a 14-day trial with no card.